Hotelist

Hotelist offers a streamlined implementation process designed to get hotels up and running quickly. Here's a step-by-step overview based on available information:

1. Free Trial Setup
   Users can start with a 14-day free trial to explore the platform’s features and assess its fit for their operations.

2. Account Creation
   Users register on the Hotelist website, providing basic details like name, email, phone number, and hotel website.

3. Initial Configuration
   Hotelist guides users through setting up room types, rates, availability, and basic hotel information.

4. Channel Manager Integration
   Connect to OTAs like Booking.com, Expedia, and Airbnb via Hotelist’s built-in channel manager for centralized booking management.

5. Staff Role Assignment
   Assign roles and permissions to users (e.g., reception, housekeeping, accounting) for secure and efficient access.

6. Mobile App Installation
   Download the Hotelist mobile app (iOS/Android) or access via browser for on-the-go management.

7. Training & Support
   While Hotelist is designed to be intuitive and requires minimal training, support is available during office hours, five days a week.

8. Go Live
   Once setup is complete, the hotel can begin using Hotelist for live operations, including reservations, housekeeping, invoicing, and guest communication.

Estimated Timeframe: The process is designed to be quick, with many users able to go live within a few days to a week, depending on property size and complexity.

Hotelist offers several customization options to tailor the platform to specific business needs:

• Custom Invoicing Layouts
  Users can customize invoice formats and layouts, including VAT calculations based on meal plans (e.g., breakfast, half-board).

• Flexible Room & Rate Management
  Room types, rates, and availability can be configured to match the property’s unique offerings.

• User Role Permissions
  Assign specific access levels to different staff roles (e.g., housekeeping, reception, accounting).

• Smart Lock Customization
  Create unique PIN codes and access links for guests, tailored to their stay duration and preferences.

• Housekeeping Workflow
  Customize cleaning schedules, damage reporting, and maintenance workflows via the dedicated housekeeping app.

• Email Automation
  Set up automated emails triggered by guest actions or booking status, which can be customized for branding and messaging.

• Mobile Access Options
  Choose between using the mobile app or browser-based access, depending on staff preferences and device availability.

• Feature Requests
  Hotelist explicitly invites users to suggest new features that could improve their workflow, indicating a willingness to implement custom solutions

Hotelist has a transparent pricing structure with a few additional costs:

• Setup Fees:
  • Essential Plan: €100 one-time setup fee.

  • Plus Plan: €150 one-time setup fee.

• VAT: Prices listed do not include VAT.

• Payment Processing: Secure payments are handled via Stripe.

• Support Charges:
  • Intro & Essential Plans: Email support only.

  • Plus Plan: Includes both phone and email support.

• Maintenance: No separate maintenance fees are listed; updates and improvements are included in the subscription

Hotelist is designed to be intuitive and user-friendly, minimizing the need for extensive training. However, it offers:

• Email Support: Available for all plans.

• Phone Support: Available only with the Plus plan.

• Onboarding Assistance: Guided setup during the initial configuration phase.

• Documentation & Help Center: Likely available for self-service learning (though not explicitly listed).

• Mobile App Access: Enables staff to learn and operate the system on the go

The following measures are confirmed or implied:

• Secure Payments via Stripe: Ensures encrypted and compliant financial transactions.

• User Role Permissions: Access control based on staff roles (e.g., reception, housekeeping, accounting).

• Cloud-Based Infrastructure: Implies regular backups and remote access security.

• Data Compliance: Integration with systems like ΑΑΔΕ myDATA (Greek tax authority) suggests adherence to data protection standards

Hotelist is described as a continuously evolving platform, regularly adding new features and updating existing ones. These updates include:

• New integrations with channel managers, booking engines, and ERP systems.

• Enhancements to core features like reservations, invoicing, and guest communication.

Updates are managed centrally via the cloud, meaning users receive improvements automatically without needing manual installations or downtime

Hotelist’s Terms and Conditions clarify that:

• All materials and services provided through the platform are the exclusive property of GuestSmart Technologies or licensed third parties.

• Users are granted a limited, non-transferable license to use the platform and its services.

• There is no explicit mention of data ownership or portability rights in the public documentation, which suggests that users may need to request data exports or migration support directly from Hotelist.

Hotelist offers tiered pricing plans (Intro, Essential, Plus), which allow businesses to scale based on:

• Number of rooms
• Number of users
• Feature access (e.g., support type, automation tools)

Users can upgrade or downgrade their plan depending on operational needs. While the site doesn’t specify the exact process for scaling, the flexibility of cloud-based subscriptions typically allows for monthly or annual adjustments. Setup fees may apply when upgrading to higher tiers.

Hotelist’s Terms and Conditions outline the following key points regarding renewal and cancellation:

• License Agreement: Users are granted a limited, revocable, non-transferable, and non-exclusive license to use the platform. This license is tied to the subscription plan and user ID provided by Hotelist.

• Acceptance of Terms: Continued use of the platform implies acceptance of all terms, privacy policies, and legal notices posted on the Hotelist website.

• Cancellation Process: While specific cancellation procedures (e.g., notice period, refund policy) are not detailed publicly, users are encouraged to contact Hotelist directly via email or phone for cancellation or renewal inquiries.

• Renewal: Subscription plans (monthly or annual) likely auto-renew unless canceled, as is typical with SaaS platforms, though this is not explicitly stated.

Hotelist demonstrates compliance with certain regional and operational standards:

• AADE myDATA Integration: Hotelist supports integration with ΑΑΔΕ myDATA, the Greek tax authority’s digital accounting platform. This indicates compliance with Greek financial and tax reporting regulations.

• Secure Payment Processing: Payments are handled via Stripe, which complies with PCI DSS standards for secure financial transactions.

• Data Protection Consent: Users must consent to Hotelist’s data protection policies when signing up, suggesting adherence to GDPR-like standards, especially for EU-based users.