Hotelgest

• Initial Consultation & Quotation
  • You choose your property type (hotel, vacation rental, hostel) and size.

  • Hotelgest provides a tailored quote starting from €240/month for hotels (15 rooms), €290/month for vacation rentals (20 units), or €275/month for hostels (40 beds).

• Core System Setup
  • Includes PMS Cloud and mobile app.

  • Multi-language support and daily management modules like dashboard, planning, reservations, and reports.

• Add-On Configuration

  • Optional modules like Channel Manager, Booking Engine, Housekeeping, Accounting Analytics, and AI Chatbot can be added based on your needs.

• Integration & Customization

  • Connects with virtual POS systems, identity scanners, and regulatory bodies (e.g., SES Hospedajes, Mossos, Policía Nacional).

• Training & Support

  • Access to chat/email support, AI bot, online academy, and feedback portal.

• Go-Live & Optimization
  • Real-time automation of documentation and payment workflows.
  • Continuous support and updates.

Hotelgest allows you to tailor the system to your operational needs through a wide range of features and integrations:

• Modular Add-Ons: You can activate only the modules you need, such as:
  • Channel Manager
  • Booking Engine
  • Housekeeping
  • Accounting Analytics
  • AI Chatbot

  • Auxiliary Units (for multi-property or complex setups)

• Multi-Language Support: Available in Spanish, Catalan, Basque, Galician, French, Portuguese, English, German, and Italian—ideal for international teams and guests.

• Custom Payment & Billing Workflows:
  • Personalized invoice and proforma templates
  • Editable payment links

  • Integration with virtual POS systems

• Automated Regulatory Compliance:

  • Real-time document submission to local authorities (e.g., SES Hospedajes, Mossos, Policía Nacional, ticketBAI).

• Identity Scanning & Guest Management:
  • Passport and ID scanning via mobile app

  • Custom guest communication via web app

• Analytics & Reporting:
  • Real-time dashboards

  • Customizable reports for occupancy, revenue, and performance

• Third-Party Integrations:
  • Seamless connectivity with OTAs, payment gateways, and other PMS platforms.

Hotelgest offers a user-friendly onboarding experience designed to get new users up and running quickly. Here's what they provide:

• Free Demo & Consultation: You can schedule a demo directly with their team to walk through the platform’s features.

• Multi-Channel Support: Assistance is available via phone, email, and online chat.

• Ease of Migration: They emphasize “easy migration” from other systems, which suggests guided setup and data transfer support.

• Open API & Integrations: For tech-savvy users or developers, Hotelgest supports third-party integrations and customization.

Hotelgest takes data protection seriously, aligning with industry best practices:

• ISO 27001 Standards: Their PMS adheres to ISO 27001, a globally recognized standard for information security management.

• Cloud-Based Architecture: Being serverless and cloud-native, Hotelgest benefits from built-in redundancy and secure infrastructure.

• Multi-Factor Authentication (2FA): Recent updates have added 2FA for enhanced login security.

• Data Encryption: Sensitive data is encrypted both in transit and at rest, protecting guest and financial information from unauthorized access.

• Role-Based Access Control: Permissions can be tailored to user roles, minimizing internal risks.

Hotelgest is impressively active with updates:

• Monthly Releases: Updates are rolled out frequently—sometimes multiple times a month—with detailed changelogs available on their update portal.

• User-Driven Improvements: Many enhancements are based on user feedback, showing a responsive development cycle.

• Automated Deployment: As a cloud-based system, updates are pushed automatically without requiring manual installation or downtime.

Hotelgest aligns with GDPR principles, which means:

• You own your data: As the data controller, your hotel retains full ownership of guest and operational data. Hotelgest acts as a processor, handling data on your behalf but not claiming ownership.

• Portability is supported: Hotelgest offers easy migration and open API access, which allows you to export data or integrate with other platforms. This is especially helpful if you ever switch systems or want to connect with third-party tools.

• No vendor lock-in: Their “no permanence or commissions” policy implies flexibility in leaving the platform without penalties, reinforcing their commitment to data freedom.

Hotelgest is built to adapt to changing organizational needs:

• Modular Pricing: You can start with a basic plan and add features as needed—like accounting, channel management, or digital keys.

• Multi-Property Management: If you expand to multiple hotels or vacation rentals, Hotelgest lets you manage them all from a single dashboard with separate POS and accounting lines.

• No Long-Term Contracts: Their flexible subscription model means you can scale down without being locked into lengthy commitments.

• Custom Segmentation & Automation: As your guest base grows, you can create dynamic segments and automate workflows to match evolving business rules.

Hotelgest emphasizes flexibility and transparency in its service agreements. Here are the key points:

• No Permanence Clauses: Hotelgest does not require long-term contracts, which means users can opt out without being locked into extended commitments.

• No Commissions: There are no hidden commission fees, making pricing straightforward and predictable.

• Easy Cancellation: Users can cancel their subscription at any time. While specific notice periods or refund policies aren’t detailed publicly, the absence of permanence suggests a month-to-month model.

• Renewal Terms: Renewal is typically automatic, unless canceled. Since the platform is subscription-based, users continue access by maintaining their monthly payments.

• Migration Support: If you decide to leave Hotelgest, they offer easy data migration and open API access, which facilitates smooth transitions to other systems.

Hotelgest is built with a strong focus on data protection and regulatory compliance. It adheres to ISO 27001, a globally recognized standard for information security management systems. This ensures that the platform maintains rigorous controls over data confidentiality, integrity, and availability. As a European-based provider, Hotelgest is also fully compliant with the General Data Protection Regulation (GDPR), giving users control over personal data and ensuring lawful processing practices.

To further enhance security, Hotelgest has implemented two-factor authentication (2FA), reducing the risk of unauthorized access. Its cloud-native, serverless architecture provides secure hosting, automatic updates, and built-in redundancy. Additionally, the company defines clear Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), which reflect its commitment to business continuity and disaster recovery planning.