The typical implementation process for helloasso software:
Account Creation: Register the association’s profile and verify its details
Customization: Set up donation forms, membership modules, ticketing for events, and other relevant sections
Integration: Optionally connect to CRMs, accounting tools, or set up APIs
Testing & Validation: Run test transactions and review association settings
Go Live: Launch fundraising, event, or membership campaigns to supporters
helloasso can be extensively customized to fit specific business and association needs across fundraising, memberships, events, and integrations. Key data points include:
Customizable Forms and Templates: Fundraising, membership, and event forms can be personalized with customizable branding, fields, and templates to reflect the unique style and data requirements of campaigns or organizations.
API and Integrations: Offers a robust public API, enabling deep custom integrations for CRMs, accounting tools, ERPs (e.g., Dolibarr), Google Sheets, and custom ETL pipelines for advanced automation and data sync needs.
Third-Party Integration Platforms: Connects with automation and workflow builders like Zapier, Quickwork, and various CRM or nonprofit tools to tailor processes without requiring coding.
Custom Plugins: Supported plugins such as HelloAdhérents for WordPress allow tailored automation, custom data flows (e.g., Mailchimp, Google Groups), and user account provisioning, providing granular workflow control.
Custom Branding: Donation and event pages support organization-specific logos, colors, descriptions, and custom information blocks for strong brand coherence.
Flexible Payment and Data Fields: Organizations can configure multiple payment options, data collection fields, and recurring payment setups per their requirements.
Form Logic and Field Mapping: Supports advanced form logic and integration mapping (e.g., for syncing membership and participant data) for consistent, business-specific processes.
helloasso offers training and support for new users, designed to ensure associations can quickly adopt, understand, and maximize the platform’s tools:
Onboarding Resources: Step-by-step onboarding guides, welcome emails, and introductory videos help new users understand the setup process and HelloAsso features.
Knowledge Base: An extensive online knowledge base covers frequently asked questions, step-by-step tutorials, and troubleshooting tips for all major modules (fundraising, ticketing, membership, integrations).
Webinars & Live Training: Periodic live webinars and recorded training sessions are available, covering platform basics and advanced features. These sessions often include Q&A segments.
Personalized Support: Direct support options include email/help desk, online chat, and phone assistance for technical and operational queries. Users can open support tickets for individual help.
Community & Forums: A user community and public forums allow sharing best practices, common challenges, and platform tips.
Automated Assistance: Integrated tutorials and contextual hints within the platform guide users in real-time as they navigate modules or attempt new tasks.
hellosso employs a range of security measures and data protection protocols to safeguard both user and donor data, in compliance with European regulations:
GDPR Compliance: HelloAsso adheres to the General Data Protection Regulation (GDPR), ensuring strict data access controls, explicit user consent, clear opt-in processes, and transparent data usage policies.
Data Encryption: All sensitive data, including payment and personal information, is encrypted during both transmission and storage. Integrations and APIs also use secure encryption standards.
Secure Payment Processing: Payments are processed via a secure platform, primarily Stripe, which delivers high standards of transaction security, stability, and ongoing fraud monitoring.
Two-Factor Authentication: Available for integrations, further enhancing access security for user accounts and data flows.
Access Logs and Traceability: The platform maintains detailed access logs and data traceability to detect unauthorized access and ensure data integrity.
Minimization and Purpose-Limited Collection: Data collection is limited to only what is needed for transaction and communication purposes, and data is retained only as long as legally necessary.
Incident Response and Breach Notification: Procedures are in place for prompt notification of authorities and users in the event of a data breach, as required by GDPR.
Internal Controls: Data is accessed and processed only by authorized personnel for legitimate business operations, and not shared except to comply with legal requirements.
helloasso releases updates regularly, with new features, performance improvements, and bug fixes often managed through an agile, continuous deployment process. Application and web platform updates occur at least monthly, and sometimes more frequently when needed for critical enhancements or compliance.
Regular Releases: Updates for both the main platform and mobile applications are deployed frequently, with visible records of improvements, new functionality, and user experience enhancements noted as recently as March 2025.
Ongoing Improvements: The product is continuously improved based on user feedback, feature requests, and evolving regulatory requirements.
Agile Deployment: Updates are managed using agile principles, allowing for iterative improvements and rapid rollout of new capabilities.
User Communication: New features, bug fixes, and major updates are communicated to users through platform announcements, update notes in the app stores, direct messages, and email newsletters to keep stakeholders informed.
User Feedback Loop: User advice and suggestions are actively solicited and incorporated into the update roadmap to align with user needs and expectations.
helloasso’s policies on data ownership and portability are closely aligned with GDPR standards and European best practices for user data rights:
Associations and users retain ownership: Data collected via HelloAsso (including donor and member lists) remains the property of the association or user, not HelloAsso or its partners.
User control and consent: Explicit user consent is required for the collection and processing of personal data, and users are kept informed about how their data is used and stored.
No commercial exploitation: HelloAsso does not commercialize or sell user data to third parties beyond essential partners required for service provision.
Right to portability: In accordance with GDPR, users and associations have the right to request and obtain a copy of their personal or organizational data in a structured, commonly used, and machine-readable format.
Export mechanisms: There are available options for exporting member lists, donations, transaction data, and other key records for use in other systems or for record-keeping.
Timely processing: Data portability and access requests are processed “without undue delay”—typically within one month of the request, per GDPR requirements.
Continued service: Exercising data portability rights does not affect users’ access to HelloAsso’s services, nor does it trigger deletion unless explicitly requested.
helloasso operates under a unique model where its core platform is free for associations and organizations, which means there are generally no binding contracts, required subscriptions, or long-term agreements for standard use. Here are the main data points regarding contract renewal and cancellation policies:
No Subscription or Automatic Renewal: HelloAsso’s services are free, with no recurring subscription contracts for the majority of users. There are no auto-renewal or recurring payment obligations for regular platform access.
Pay-As-You-Go Model: Associations can create and manage campaigns, memberships, and events without entering binding multi-term contracts; fees are voluntary and based on user donations to HelloAsso's own operations.
Contribution Flexibility: For payment and donation transactions, contributions to HelloAsso's operation are optional, modifiable, and never mandatory—users can opt out at any time during the payment process.
Account Deletion/Cancellation: Users and associations can close or delete their accounts at any time. For event or membership cancellations, the responsibility usually lies with the organizing association, not HelloAsso itself.
No Termination Fees: There are no penalties or fees for leaving the platform or ceasing use of its services. Users can simply stop using HelloAsso at any point without contractual consequences.
helloasso’s software meets several key compliance standards required for payment, data privacy, and nonprofit operations in France and Europe:
GDPR Compliance: HelloAsso complies with the General Data Protection Regulation (GDPR), ensuring robust privacy and data management practices for all user data across Europe. This includes user rights for access, rectification, and portability of personal data.
CNIL (France): All files are kept in accordance with French law and the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL)—the French data protection authority.
ACPR Payment Institution License: HelloAsso is a payment institution approved by the French financial regulator, Autorité de Contrôle Prudentiel et de Résolution (ACPR), as of August 2023 (registration number 17678Q). This confirms its ability to process payments securely and compliantly in France.
ESUS (Social Utility Solidarity Enterprise): The company is formally recognized as a social and solidarity enterprise, which comes with strict governance and transparency criteria under French law.
PCI DSS Compliance: As a payment processor, HelloAsso uses PCI DSS-compliant partners and technologies (like Stripe) to manage all credit card transactions and payment data in accordance with international payment security norms.
