GoSkills

GoSkills is designed to be easy and fast to implement, especially for organizations looking to onboard teams quickly. Here's a typical step-by-step breakdown of the process:

1. Account Setup
   Organizations begin by creating an admin account on the GoSkills platform. This gives access to the dashboard, where all setup and management tasks are handled.

2. Invite Learners
   Learners can be invited individually via email or in bulk using a CSV upload. This step is straightforward and can be completed in minutes

3. Team Configuration
   Admins can organize learners into teams based on departments, roles, or training goals. This helps streamline course assignments and tracking.

4. Course Assignment
   Courses from the GoSkills library—or custom-built ones—can be assigned to individuals or teams. Admins can also set due dates and learning paths.

5. Customization & Branding
   Organizations can customize the platform with their own branding, including logos and color schemes. They can also create custom courses using the built-in course builder or Genie, the AI-powered authoring tool.

6. Training & Support
   If needed, GoSkills offers onboarding assistance through account managers. Admins can book setup sessions directly from the dashboard to get personalized help

7. Launch & Monitor
   Once learners are onboarded and courses are assigned, admins can monitor progress using built-in analytics and reporting tools. These include engagement metrics, completion rates, and skill assessments.

8. Ongoing Optimization
   After launch, organizations can continue to refine their training programs by adding new content, adjusting learning paths, and using feedback from learners to improve course effectiveness.

The entire implementation process can be completed in a few hours to a couple of days, depending on the size of the organization and the level of customization required.

GoSkills offers a high degree of customization to meet specific business needs:

• Custom Course Creation: Using the course builder and Genie (AI-powered assistant), organizations can create tailored training programs with interactive content, quizzes, and multimedia elements

• Branding Options: Businesses can apply their own logos, colors, and themes to maintain brand consistency across the learning experience.

• Team Management: Admins can create multiple teams, assign roles, and manage permissions to reflect organizational structure.

• Learning Paths: Custom learning paths can be designed to guide employees through specific skill development journeys.

• Progress Tracking & Reporting: Detailed analytics allow businesses to track learner performance, identify skill gaps, and generate reports for compliance or HR purposes.

• Multilingual AI Support: While core content is in English, the AI Tutor supports multilingual interactions, which can help learners in non-English-speaking regions.

• Flexible Integrations: GoSkills can integrate with other platforms and tools, although specific integrations may require consultation with their support team.

GoSkills is known for its transparent pricing with no hidden fees, no setup charges, and no long-term contracts. Whether you're an individual or an organization, the platform is designed to be cost-effective and easy to adopt. For business users, pricing is based on the number of learners and the selected plan—LMS Pro or GoSkills Courses—with rates starting at $9.71 USD per learner per month, billed annually. There are no additional maintenance or support charges; all core features, updates, and customer support are included in the subscription cost.

GoSkills offers a range of support and onboarding resources to help new users get started smoothly:

• Self-service Help Center: A comprehensive knowledge base with guides on account setup, course creation, team management, billing, and more

• Onboarding Sessions: Organizations can book personalized onboarding sessions with GoSkills’ support team to walk through setup, course assignment, and platform customization.

• Email Support: Responsive customer service is available via email for technical issues, billing questions, or platform guidance.

• In-app Guidance: Tooltips and walkthroughs are built into the admin dashboard to help users navigate features intuitively.

• AI Tutor: Learners can use the AI Tutor for real-time help with course content, making the learning experience more interactive and self-directed.

GoSkills takes data protection seriously and implements several security measures to safeguard user information:

• Secure Cloud Hosting: The platform is hosted on secure, scalable cloud infrastructure with industry-standard encryption.

• Data Privacy Compliance: GoSkills adheres to global data protection regulations such as GDPR, ensuring that user data is handled responsibly.

• Role-Based Access Control: Admins can assign roles and permissions to control who can access specific data and features.

• Regular Backups: Data is backed up regularly to prevent loss and ensure continuity.

• SSL Encryption: All data transmitted between users and the platform is encrypted using SSL to prevent unauthorized access.

GoSkills releases updates regularly, often on a monthly basis, to improve functionality, add new features, and fix bugs. Recent updates have included enhancements to the AI Tutor, UI improvements, new course rating systems, and expanded support for languages like Dutch, German, and French (in beta). These updates are managed centrally and applied automatically across the platform, requiring no action from users. GoSkills also maintains a status page for real-time system performance and a Trust Center for transparency on security and compliance.

GoSkills’ terms of use indicate that users retain ownership of their content, including custom courses and learner data. The platform acts as a host and facilitator, not a proprietor of user-generated content. Organizations can export performance reports, learner data, and course analytics at any time, ensuring data portability. This is especially useful for compliance, audits, or transitioning to other systems. GoSkills also supports webhooks and API integrations, allowing data to be synced or transferred to other platforms like HR systems or CRMs.

GoSkills is built to scale flexibly with organizational needs. You can add or remove learners at any time, and pricing adjusts accordingly. There are no long-term contracts, so businesses can scale up during onboarding phases or down during restructuring without penalty. The platform supports multiple teams, role-based access, and custom learning paths, making it suitable for both small businesses and large enterprises. Admins can manage scaling directly from the dashboard, and GoSkills offers onboarding support to help with transitions.

• Automatic Renewal: GoSkills subscriptions—whether monthly or yearly—are set to automatically renew at the end of each billing cycle. This applies to both individual and business accounts.

• Cancellation Policy: Users can cancel at any time directly from the admin dashboard under the “Billing” section. Once canceled, access to the platform continues until the end of the current subscription term, ensuring no immediate disruption.

• No Penalties or Fees: There are no cancellation fees or penalties, and users are not locked into long-term contracts. This makes it easy for organizations to scale down or exit without financial strain.

• Feedback Encouraged: During cancellation, GoSkills invites users to provide feedback to help improve the platform, though this step is optional.

• Support for Cancellation: If users encounter issues while canceling, they can contact GoSkills support via email for assistance.

GoSkills adheres to several key compliance and security standards to protect user data and ensure responsible platform operation:

• GDPR Compliance: GoSkills complies with the General Data Protection Regulation (GDPR), ensuring that personal data is collected, processed, and stored securely and transparently for users in the EU and globally.

• Data Ownership: Users retain full ownership of their data and content. GoSkills acts as a host and facilitator, not a proprietor of user-generated material.

• Data Portability: Organizations can export learner data, course analytics, and performance reports at any time, supporting audits, compliance reviews, or transitions to other systems.

• SSL Encryption: All data transmitted between users and the platform is encrypted using SSL, protecting against unauthorized access.

• Role-Based Access Control: Admins can assign roles and permissions to control access to sensitive data within the organization.

• Regular Updates and Security Monitoring: GoSkills maintains a Trust Center and status page to provide transparency on system health, updates, and security practices.