Cloud and On-Premise Options: Reviewers like the flexibility of choosing between self-hosted and cloud-hosted deployments, depending on their infrastructure and support needs.
Strong Community and Plugin Ecosystem: The availability of community-developed plugins and active forums is seen as a big plus, enabling users to extend functionality without vendor lock-in.
Comprehensive Feature Set: GLPI is appreciated for combining IT asset management, helpdesk, CMDB, and project management in one platform. Users find it powerful for managing large IT environments
Open Source and Cost-Effective: Many reviewers highlight the value of GLPI being open-source, with no licensing fees for the core software. This makes it especially attractive for public institutions and budget-conscious organizations.
Highly Customizable: Users consistently praise GLPI for its flexibility and modularity. The ability to tailor workflows, forms, and asset categories to specific business needs is a major advantage.
Documentation Gaps: Although improving, documentation for certain plugins or advanced configurations is sometimes seen as lacking or outdated.
Limited Out-of-the-Box Reporting: Some reviewers feel that the default reporting tools are basic and require plugins or custom development to meet advanced analytics needs.
Performance Issues: A few users report that GLPI can be slow or resource-intensive, especially when managing large inventories or poorly optimized installations
Steep Learning Curve: While powerful, GLPI can be complex to set up and configure, particularly for organizations without prior ITSM experience. This is often cited as a barrier to adoption.
User Interface (UI) Limitations: Several users mention that the interface feels outdated or unintuitive, especially for new users. Some find it difficult to navigate or locate settings without training
