Glean Work AI Platform
By Glean Technologies, Inc
Implementing the Glean Work AI Platform is designed to be efficient and user-friendly, minimizing the need for extensive professional services:
Assessment and Planning:
Evaluate your organization's data sources and workflows to determine integration needs.
Define objectives and success metrics for the platform's deployment.
Integration with Existing Systems:
Utilize Glean's over 100 pre-built connectors to integrate with your current business applications, such as Zendesk, Freshdesk, ServiceNow, Confluence, Salesforce, Slack, and Google Drive.
Ensure that data permissions and security protocols are properly configured during integration.
Configuration and Customization:
Set up user roles and access controls to align with your organization's structure.
Customize the platform's features, including AI assistants and prompt libraries, to meet specific organizational needs.
Training and Onboarding:
Conduct training sessions for end-users to familiarize them with the platform's capabilities and best practices.
Provide resources and support to encourage user adoption and address any concerns.
Testing and Optimization:
Perform thorough testing to ensure seamless functionality across integrated systems.
Gather user feedback to identify areas for improvement and make necessary adjustments.
Launch and Continuous Support:
Officially roll out the platform to all users within the organization.
Glean Work AI Platform offers extensive customization options to align with specific business needs. Key features include:
Glean Apps: Enables users to create no-code and low-code custom generative AI applications tailored to their organization's requirements. These apps can automate tasks, proactively engage in daily work, and integrate seamlessly with existing workflows.
Glean APIs: Provides robust APIs, such as the Search API and Chat API, allowing developers to build custom AI applications grounded in company data. This facilitates the integration of Glean AI capabilities into various platforms, including intranets and customer service portals.
Next-Generation Prompting: Offers advanced prompting features to automate complex, multi-step workflows, accelerating AI adoption across the organization.
Glean offers training and support to ensure new users can effectively utilize its Work AI Platform. Key initiatives include:
Tailored Onboarding Plans: Glean provides customized onboarding strategies to meet the specific needs of each organization, facilitating a smooth transition to the platform.
Continuous Support: Users have access to ongoing assistance, ensuring they can maximize the platform's capabilities and address any challenges promptly.
On-Site Training: Glean offers on-site training sessions to help teams effectively integrate the platform into their daily workflows.
In-Product Release Updates: To keep users informed about new features and improvements, Glean provides updates directly within the platform.
Strategic Business Reviews: Regular reviews are conducted to align the platform's use with organizational goals, ensuring optimal performance and value.
Resource Center: Glean's Resource Center offers a variety of materials, including guides, product videos, blogs, and webinars, to support user education and proficiency.
Glean Work AI Platform prioritizes data security through a comprehensive approach that encompasses technical measures, organizational policies, and adherence to industry standards. Key security features include:
Permissions-Aware Access: Glean ensures that users can only access data they are authorized to view by respecting the permissions set in your company's data sources. This permissions-aware design maintains data confidentiality and integrity.
Data Encryption: The platform employs advanced encryption techniques to protect data both at rest and in transit, safeguarding sensitive information from unauthorized access.
Robust Access Controls: Glean implements granular access control mechanisms, such as role-based access control (RBAC), to ensure that users have access only to the information necessary for their roles, thereby minimizing potential security risks.
Compliance with Industry Standards: Glean adheres to industry-standard security practices and frameworks, ensuring that the platform meets rigorous security requirements and best practices.
Regular Security Audits: The platform undergoes continuous monitoring and regular security audits to identify and address vulnerabilities promptly, maintaining a robust security posture.
Glean's Work AI Platform maintains clear policies regarding data ownership and portability to ensure customer control and flexibility:
Data Ownership:
Customer Retention of Ownership: Customers retain ownership of their data. Glean Terms of Service specify that for all connected applications, the service mirrors the permissions and identity data of such applications, maintaining the applicable security rules.
Use of Customer Data: Glean utilizes customer data solely to deliver the service, improve the software, and maintain a secure environment. Approved third-party providers can only use a user's data for specific purposes set by Glean in line with a Data Processing Agreement.
Data Portability:
Access and Export: Glean provides mechanisms for customers to access and export their data, facilitating data portability. This ensures that customers can retrieve their information as needed.
Glean Terms of Service outline specific provisions regarding contract renewal and cancellation for their Work AI Platform:
Contract Renewal:
Subscription Term: The agreement specifies that the Subscription Term refers to the period during which the customer has the right to access and use the Service, as detailed in the applicable order.
Renewal Process: The Terms of Service do not explicitly detail the automatic renewal process. It is advisable for customers to review their specific Order or consult directly with Glean to understand the renewal procedures and any associated terms.
Contract Cancellation:
Termination for Breach: Either party may terminate the agreement if the other party materially breaches any provision and fails to cure such breach within 30 days of receiving written notice.
Termination for Convenience: The agreement does not explicitly provide for termination for convenience. Customers should refer to their specific Order or contact Glean for details on cancellation policies that may apply.
Glean Work AI Platform adheres to several key compliance standards to ensure the security and privacy of customer data:
SOC 2 Type II Certification: Glean has achieved SOC 2 Type II certification, demonstrating its commitment to maintaining stringent controls over data security, availability, processing integrity, confidentiality, and privacy.
HIPAA Compliance: The platform complies with the Health Insurance Portability and Accountability Act (HIPAA), ensuring that sensitive health information is handled in accordance with established regulations.
