The implementation process for Gavel software is designed to be efficient and user-friendly. Gavel emphasizes a straightforward setup process, allowing users to start automating their legal workflows and document creation shortly after installation. The platform supports extensive customization of workflows and templates, enabling users to tailor the software to their specific legal practice needs. Comprehensive training and onboarding support are provided, including tutorials, webinars, and customer support to help users get up to speed quickly.
1. Quick Setup:
Gavel emphasizes a straightforward setup process. Users can start automating their legal workflows and document creation shortly after installation.
2. Customization:
The platform allows for extensive customization of workflows and templates. Users can create tailored workflows that fit their specific legal practice needs.
3. Training and Onboarding:
Gavel provides comprehensive training and onboarding support. This includes tutorials, webinars, and customer support to help users get up to speed quickly.
4. Time Savings:
Implementing Gavel can significantly reduce the time spent on document creation and workflow management. For example, creating a demand letter workflow with Gavel can save up to 13 hours per week compared to manual processes.
5. Support:
Gavel offers robust customer support to assist with any issues during the implementation process. This includes phone and email support, as well as access to a knowledge base.
Overall, the implementation process for Gavel is designed to be quick and efficient, allowing legal professionals to start benefiting from the platform's automation capabilities in a short period.
Gavel software can be customized to fit specific business needs. Here are some key data points:
Workflow Customization: Users can create tailored workflows that fit their specific legal practice needs. This includes adding default answers, help text, and character limits
Formatting Options: Gavel offers various options for formatting the text of workflows, such as adjusting size, font, and styling.
Embedding Workflows: Customers on the Pro and Scale plans can embed workflows on their website using an iFrame.
Custom Domains and Branding: Users can set up custom subdomains (e.g., yourname.yourfirm.com) and add their logo and custom pages to their site.
Integration with Calendly: Gavel allows embedding Calendly links into workflows to facilitate client scheduling.
Gavel software can be customized to fit specific business needs. Here are some key data points:
Workflow Customization: Users can create tailored workflows that fit their specific legal practice needs. This includes adding default answers, help text, and character limits.
Formatting Options: Gavel offers various options for formatting the text of workflows, such as adjusting size, font, and styling.
Embedding Workflows: Customers on the Pro and Scale plans can embed workflows on their website using an iFrame.
Custom Domains and Branding: Users can set up custom subdomains (e.g., yourname.yourfirm.com) and add their logo and custom pages to their site.
Integration with Calendly: Gavel allows embedding Calendly links into workflows to facilitate client scheduling.
Gavel offers comprehensive training and support to help new users get started:
Learning Center: Gavel provides a Learning Center with extensive documentation, articles, and video tutorials to guide users through the platform's features and functionalities.
Onboarding Support: The platform offers detailed onboarding guides, including step-by-step instructions for creating workflows, tagging documents, and integrating with other tools.
Customer Support: Gavel's award-winning customer support team is available via phone, live screenshare, email, and even through a Slack community. They provide unlimited and speedy support for all customers, regardless of the subscription plan.
Live Training: Gavel offers live training sessions to help users understand and utilize the platform effectively.
Gavel takes data security seriously and implements several measures to protect user data:
Data Encryption: All data collected and transmitted by Gavel is encrypted in transit and at rest using industry best practices, including Transport Layer Security (TLS) and AES-256 encryption.
Isolated Databases: Each Gavel customer is set up on their own subdomain and isolated database, ensuring data segregation and security.
Regular Security Tests: Gavel works with leading cybersecurity firms to conduct regular security tests, including penetration testing and static and dynamic source code analyses.
Secure Software Development Life Cycle (SSDLC): Gavel integrates security measures into its development process, including mandatory code reviews and constant internal security consultations.
Employee Training: All employees receive security and compliance training upon onboarding and at least annually thereafter.
Two-Factor Authentication: Gavel enforces two-factor authentication to enhance account security.
Gavel releases updates regularly to enhance functionality and address any issues. Here are some key data points:
Regular Updates: Gavel provides frequent updates, often monthly, to introduce new features, improvements, and bug fixes.
Product Updates Page: Users can stay informed about the latest updates through the Gavel Product Updates page, which details recent changes and enhancements.
User Notifications: Users receive notifications about available updates, ensuring they are aware of new releases and can promptly install them.
Smart Upgrade Feature: For multi-licensed users, Gavel offers a Smart Upgrade feature, allowing users to download a single copy of the upgrade package and distribute it across the network.
Gavel has clear policies regarding data ownership and portability:
User Ownership: Users retain full ownership of their documents and data created using Gavel. The software does not impose any restrictions on the use or distribution of user-generated content.
Portability: Gavel is designed to be highly portable. It uses a plain-text based system, which means that documents can be easily transferred and used across different platforms and systems without compatibility issues.
No Vendor Lock-In: Gavel does not lock users into proprietary formats. Documents created with Gavel are stored in standard formats that can be accessed and edited with other software.
Gavel offers flexible terms for scaling up or down based on organizational needs:
Licensing Flexibility: Users can easily add or remove licenses as needed. Each additional builder seat can be added to the existing plan.
Plan Upgrades: Organizations can upgrade their plans to access more features and higher usage limits. For example, moving from the Lite plan to the Standard or Pro plan provides additional document templates and integration options.
Custom Plans: For larger organizations or those with specific needs, Gavel offers custom plans that can be tailored to fit unique requirements.
Gavel has straightforward terms for contract renewal and cancellation:
Annual Support Agreement: After the first year of free technical support, users can opt for an Annual Support Agreement to continue receiving updates and support.
No Automatic Renewals: Users must manually initiate the renewal process for the Annual Support Agreement. There are no automatic renewals.
Cancellation Policy: Users can cancel their subscription at any time. Gavel offers a 30-day money-back guarantee for full license purchases. If users are not satisfied, they can uninstall the software and request a refund within 30 days.
Gavel meets several compliance standards to ensure data security and integrity:
Data Encryption: All data collected and transmitted by Gavel is encrypted in transit and at rest using industry best practices, including Transport Layer Security (TLS) and AES-256 encryption.
Isolated Databases: Each Gavel customer is set up on their own subdomain and isolated database, ensuring data segregation and security.
Regular Security Tests: Gavel works with leading cybersecurity firms to conduct regular security tests, including penetration testing and static and dynamic source code analyses.
Secure Software Development Life Cycle (SSDLC): Gavel integrates security measures into its development process, including mandatory code reviews and constant internal security consultations.
