Name: Fygaro
Brand: Fygaro
SKU: 63dfca18f05668cf40af44e5
Rating: 5 (1 reviews)

Question 1

Implementation Process

Accepted Answer

Registration and Setup Quick Registration: The registration process for Fygaro is described as "quick and easy," and can be completed in under 1 minute. Account Creation: Users need to complete the fields of the registration form with valid data. Fygaro may reject applications or cancel accounts if the data provided is not valid. Initial Configuration Theme Selection: Users can choose a theme from the gallery or request a custom-built template for their web store. Payment Integration: Fygaro is integrated with First Atlantic Commerce’s payment platform, allowing users to accept online payments. Merchants must have an online merchant account with one of FAC’s partner banks to accept payments online. Features and Customization Invoicing and Billing: Fygaro automates invoicing, keeps inventory updated, manages suppliers and contacts, assigns exchange rates, and more. Web Store Creation: Users can create their own web store without needing coding or design skills. Payment buttons are available free of charge with all Fygaro accounts, enabling users to accept payments and generate invoices by adding a simple code to their website, emails, and social media accounts. Additional Features: The platform supports automated invoice scheduling, late payment reminders, recurring invoices, customized invoice templates, and management of multiple companies via one account. Timeframe Implementation Time: The entire setup process, from registration to initial configuration, is designed to be completed very quickly, often within minutes. The ease of use and intuitive interface are emphasized to ensure that users can get started with minimal delay.

Question 2

Customisation

Accepted Answer

Theme Selection and Custom Templates: Users can choose from a gallery of themes or request a custom-built template for their web store. Integration with Payment Platforms: Fygaro is integrated with First Atlantic Commerce’s payment platform, allowing for seamless online payment processing. Plugins and Integrations: Fygaro supports various plugins and integrations, including a WordPress plugin that allows for multiple currencies and payment options. Customizable Invoicing: The platform offers features like automated invoice scheduling, late payment reminders, recurring invoices, and customized invoice templates. Multi-Currency and FX Conversion: Fygaro supports multiple currencies and automatic foreign exchange conversion, which can be crucial for businesses operating in multiple regions.

Question 3

Additional Costs

Accepted Answer

Subscription Fees: Fygaro operates on a flat monthly subscription model with different pricing tiers: Basic: $14.99 per month Pro: $19.99 per month Advanced: $59.99 per month. No Setup Fees: There are no setup fees associated with Fygaro. Transaction Fees: Fygaro does not charge transaction fees, but depending on the gateway provider chosen, there may be per-transaction fees. Premium Consulting/Integration Services: These services are available but may incur additional costs.

Question 4

Training

Accepted Answer

Fygaro Academy: Fygaro offers an Academy platform with courses designed to help users grow their business. The courses cover various topics such as entrepreneurship, digital marketing, and sales, and are taught by experts who work at Fygaro. Helpdesk and Support Area: Fygaro provides a comprehensive helpdesk with articles and tutorials covering all aspects of using their platform, from setting up accounts to optimizing web stores and managing invoicing. Customer Service: Fygaro offers customer service support to help users with their needs and guide them through the platform.

Question 5

Security Measures

Accepted Answer

PCI-DSS Compliance: Fygaro is PCI-DSS compliant and certified, adhering to industry standards for secure payment processing. This includes the use of 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, encryption hardware and software methods, and security protocols to protect customer information. Data Encryption: Fygaro uses data encryption to protect sensitive information during transactions. This ensures that even if data is intercepted, it cannot be read or understood by unauthorized parties. Tokenization: This method replaces sensitive data with a unique identifier or token, which can be used for future transactions without exposing the original data. This adds an extra layer of security by ensuring that the actual data is not stored or transmitted. Fraud Detection and Prevention: Fygaro employs fraud scoring models and tools like Kount, which use advanced AI to detect and prevent fraudulent transactions. These tools assess the probability of fraud and can automatically reject high-risk transactions. Third-Party Payment Gateway: Fygaro uses a third-party payment gateway that manages the routing of sensitive customer information through the credit card and electronic check processing network, adhering to strict industry standards.

Question 6

Updates

Accepted Answer

Fygaro regularly releases updates to improve its platform. The updates include general improvements, security upgrades, and new features. For example, the Fygaro WordPress plugin has seen multiple updates, with each version bringing enhancements and security upgrades. The process for updating plans or features is straightforward and can be done through the user account settings.

Question 7

Data Ownership and Portability

Accepted Answer

User Responsibility: Users are responsible for entering and sending their personal data through the platform. They must provide real, accurate, and up-to-date information. Account Ownership: Fygaro reserves the right to determine, in its sole discretion, the rightful owner of an account and transfer it to the subscriber. This implies that Fygaro has mechanisms in place to resolve disputes regarding account ownership. Data Portability Fygaro adheres to the principles of data portability as outlined in the General Data Protection Regulation (GDPR): Right to Data Portability: Users have the right to data portability, which allows them to transfer their personal data to another organization upon request. This right is in line with Article 20 of the GDPR, which mandates that personal data be provided in a structured, commonly used, and machine-readable format. Direct Transfer: Where technically feasible, users also have the right to have their personal data transmitted directly from one controller to another.

Question 8

Scaling Up / Down

Accepted Answer

Monthly Subscription Plans: Fygaro operates on a monthly subscription model, which means businesses can adjust their plans as needed without being locked into long-term contracts. This flexibility allows businesses to scale their usage up or down based on their current requirements. Pay-As-You-Grow Model: Fygaro's pricing is designed to be scalable, allowing businesses to start with basic features and add more as they grow. For example, the basic invoicing plan starts at $9.99 per month, and additional features like payment buttons and full e-commerce capabilities can be added for higher monthly fees. No Long-Term Contracts: Fygaro's plans are billed on a month-to-month basis, providing businesses with the flexibility to cancel or change their plans at any time without incurring penalties.

Question 9

The terms & conditions for contract renewal and cancellation

Accepted Answer

Contract Renewal: Fygaro's subscription plans automatically renew at the end of each billing cycle unless the user cancels the subscription. This means that businesses need to actively cancel their subscription if they do not wish to continue using the service. Cancellation Policy: Users can cancel their subscription at any time. However, once a paid plan is canceled, no refunds are issued for the remaining period of the subscription, except at Fygaro's sole discretion or if directed by a competent authority. Refund Policy: Paid subscription fees are generally non-refundable. This policy ensures that businesses are aware of the financial commitment when they sign up for a plan.

Question 10

Compliance

Accepted Answer

PCI-DSS Compliance: Fygaro is PCI-DSS compliant, which means it adheres to the Payment Card Industry Data Security Standard. This standard is crucial for secure payment processing and protecting users' payment information. Tokenization and 3D Secure: Fygaro uses tokenization and 3D Secure for additional security. Tokenization replaces sensitive payment information with a unique identifier, reducing the risk of data breaches. 3D Secure adds an extra layer of authentication for online transactions. Data Encryption: All data processed through Fygaro is encrypted, ensuring that sensitive information is protected during transmission and storage.

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