Frontu

Initial Consultation: Frontu begins with a discovery session to understand the client’s business model, workflows, and goals.

System Configuration: The platform is configured to match the company’s operational structure, including task types, user roles, and permissions.

Data Import: Existing data such as customer records, equipment lists, and service histories are imported into the system.

Integration Setup: If needed, Frontu is integrated with ERP, CRM, or accounting systems via API or Zapier.

Training & Onboarding: Frontu provides training sessions for both administrators and field technicians to ensure smooth adoption.

Pilot Testing: A trial phase is conducted to test the system in a live environment and make final adjustments.

Full Deployment: Once the pilot is successful, the system is rolled out across the organization.

Timeline: The full implementation typically takes 2 to 6 weeks, depending on company size, complexity, and integration needs

Custom Fields & Forms: Businesses can create custom fields for tasks, clients, and equipment to match their internal processes.

Add-Ons: Frontu offers modular add-ons such as route optimization, equipment tracking, and analytics to extend functionality.

Multilingual Interface: Supports multiple languages, making it adaptable for international teams.

Role-Based Permissions: Admins can define user roles and access levels to control who sees and edits what.

API & Zapier Integration: Enables seamless connection with third-party tools like ERPs, CRMs, and accounting software.

Custom Reports: Users can generate tailored reports using built-in tools or export data to platforms like Power BI for advanced analytics.

Mobile App Configuration: The mobile interface can be adjusted to show only relevant features for field technicians, improving usability.

Setup Fees: Frontu does not publicly list setup fees, but implementation support may incur additional charges depending on the scope.

Maintenance: Ongoing maintenance is included in the subscription fee, covering updates and bug fixes.

Support Charges: Standard support is included, but premium support or dedicated account management may be available at an extra cost.

Training: Basic training is typically included, while advanced or on-site training may be billed separately.

Add-Ons: Some advanced features or integrations may require additional licensing fees beyond the base subscription.

Help Center Access: Frontu offers a comprehensive Help Center with tutorials, FAQs, and step-by-step guides for both web and mobile apps.

Video Tutorials: Users can access instructional videos, including setup walkthroughs and feature demonstrations.

Customer Portal Training: Guidance is provided for clients to manage requests and monitor work orders through the customer portal.

Admin & Technician Onboarding: Separate training tracks for back-office administrators and field technicians ensure role-specific learning.

Live Demos: Businesses can book personalized demos to explore platform capabilities before full deployment.

Developer Resources: API documentation and automation guides are available for teams integrating Frontu with other systems.

Ongoing Support: Users can submit tickets or contact support directly through the Help Center for troubleshooting and assistance.

Hosted on AWS: Frontu uses Amazon Web Services for data storage, which complies with ISO 27001, ISO 27017, ISO 27018, and ISO 9001 standards.

Data Backups: Automatic backups are stored across geographically dispersed AWS servers to ensure reliability and disaster recovery.

Private Network Access: Databases are isolated from the internet and accessible only through a secure private AWS network.

SSL Encryption: All data transferred between the app and servers is encrypted using HTTPS protocols.

Unique User Passwords: Each user account is protected with a unique password to prevent unauthorized access.

Permission Controls: Role-based access ensures technicians and back-office staff only see relevant data.

Samsung Knox Integration: Optional military-grade mobile security for data encryption and isolation on supported devices.

GDPR Compliance: Frontu adheres to European data protection regulations, ensuring user privacy and control over personal data.

Regular Feature Updates: Frontu frequently releases updates to improve functionality, add new features, and enhance user experience.

Release Notes: Each update is documented with detailed release notes available in the Help Center, covering changes to the web app, mobile app, and customer portal.

Automated Rollouts: Updates are deployed automatically across the platform, minimizing disruption to users.

User Notifications: Users are notified of new features and improvements through in-app alerts or Help Center announcements.

Feedback-Driven Development: Updates often reflect user feedback and evolving industry needs, ensuring relevance and usability.

User Ownership: All data entered into Frontu by the customer remains the property of the customer.

Portability: Users can export their data at any time, ensuring easy migration or backup.

Data Access: Frontu provides tools for accessing and managing data, including reporting and analytics features.

Third-Party Sharing: Data is not shared with third parties without user consent, aligning with GDPR principles.

Backup & Recovery: Data is regularly backed up across geographically dispersed AWS servers for reliability and disaster recovery.

License-Based Pricing: Frontu operates on a per-user license model, allowing businesses to add or remove users as needed.

Modular Add-Ons: Companies can activate or deactivate add-ons based on operational needs, such as route optimization or equipment tracking.

Flexible Plans: Businesses can switch between Professional and Enterprise plans depending on their growth or downsizing.

No Long-Term Lock-In: The subscription model supports dynamic scaling without requiring long-term commitments.

Subscription Model: Frontu operates on a monthly or annual subscription basis, depending on the customer’s preference.

Automatic Renewal: Contracts may renew automatically unless canceled within the notice period specified in the terms of use.

Cancellation Policy: Users can cancel their subscription by notifying Frontu before the renewal date; specific notice periods may apply.

Termination for Breach: Frontu reserves the right to terminate contracts if terms are violated, including misuse or non-payment.

Data Retention Post-Cancellation: Customers may retain access to their data for a limited time after cancellation to facilitate export.

GDPR Compliance: Frontu complies with the General Data Protection Regulation, ensuring user privacy and data protection.

ISO Certifications via AWS Hosting:

• ISO 27001: Information security management.

• ISO 27017: Cloud service security controls.

• ISO 27018: Protection of personal data in the cloud.

• ISO 9001: Quality management systems.

SSL Encryption: All data transfers are encrypted using HTTPS protocols.

Samsung Knox Integration: Optional military-grade mobile security for enhanced data isolation and encryption.

Permission Controls: Role-based access ensures secure data handling across teams.