Freshservice is a cloud-based IT service management (ITSM) solution developed by Freshworks. They are designed to help organizations streamline their IT operations and provide efficient support to their users. Freshservice offers a comprehensive suite of tools that cater to various aspects of IT service management, including incident management, problem management, change management, and asset management. In addition to its core ITSM functionalities, Freshservice integrates with a wide range of third-party applications, enhancing their versatility and adaptability to different organizational needs. The platform also provides advanced analytics and reporting capabilities, giving IT managers valuable insights into their operations and helping them make data-driven decisions. With their scalable architecture, Freshservice can accommodate the needs of both small businesses and large enterprises, making it a flexible solution for various IT service management requirements.
Freshservice is a user-friendly platform that simplifies IT tasks management for IT teams. They automates repetitive tasks, allowing staff to focus on strategic initiatives. Freshservice's robust knowledge base enables users to find quick, independent solutions to common issues, reducing workload on IT support teams.
Seller
Freshworks
HQ Location
San Mateo, California.
Company Website
https://www.freshworks.com/
Contact
+1 8557476767
Year Founded
2010
Incident Management
Change Management
Problem Management
Asset Management
Knowledge Management
Service Catalog
Release Management
SLA Management
$19 /agent/month, billed annually
Per User Per Month
$49 /agent/month, billed annually
Per User Per Month
$99 /agent/month, billed annually
Per User Per Month
Custom Get a quote tailored to your needs
Per User Per Month
Get the most out of reviews;
leverage the power of AI to achieve success!
How is Freshservice in terms of value for money?
for my 10000 people companyHow is Freshservice in terms of ease of use?
for my 10000 people companyCatalan
Czech
Danish
English
Estonian
German
French
Finnish
Hungarian
Indonesian
Italian
Japanese
Korean
Dutch
Norwegian
Polish
Portuguese
Russian
Slovak
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Chinese
Arabic
Where in GCC does Freshservice have offices?
Not available.
Who are Freshservice customers in Middle East?
Freshservice serves businesses in the Middle East but specific customer names are not available.
What is Freshservice's local address?
Not available.
Is Freshservice platform available in Arabic?
Yes.
Does Freshservice platform use AI? And where?
Yes, Freshservice incorporates AI through its virtual assistant, Freddy AI, which enhances ITSM processes by automating repetitive tasks and providing intelligent insights.
What AI does Freshservice use? Chat GPT, etc.
Freddy AI powers features like:
Predictive analytics for incident management.
Automated ticket routing based on sentiment analysis.
Conversational bots for self-service portals.
Is Freshservice a Web3 company?
No.
Is there any Web3 Components?
No.
Freshservice
By Freshworks
