FreedomVoice

Name: FreedomVoice
Brand: FreedomVoice
SKU: 685d32631a4becfc81fb2f86
Rating: 5 (3 reviews)

Overview of FreedomVoice Software Company

FreedomVoice, branded as The Voice of Small Business, is a cloud-hosted virtual phone system provider established in 1996. It serves over 200,000 small businesses and entrepreneurship customers across the U.S. and Canada, offering services like toll-free/local numbers, cloud PBX, auto-attendant, call forwarding, voicemail-to-text, mobile apps, and business-class support.

Founding and Growth

Founded in 1996 in Encinitas, California, with an early focus on virtual phone systems.
Launched FreedomIQ in 2006, a hosted VoIP PBX tailored for small offices
By the early 2000s, it expanded to national service with 30,000–40,000 customers .

Funding and Valuation

Privately held and acquired by GoDaddy in May 2016 for $42 million, with up to $5 million in contingency payments
Now operates as a subsidiary within GoDaddy’s Telephony business unit,

Product Offerings and Features

FreedomVoice offers a cloud telephony platform:

Cloud Numbers: Local, toll‑free, vanity, forwarded to mobiles, VoIP systems
PBX Features: Auto-attendant, call queues, conferencing, screening, voicemail-to-email/text, and SMS
Client Apps: Web, desktop, iOS/Android apps to manage calls, voicemails, logs, and SMS .
Partner Program: Fully channel-focused, white-glove support, FreedomVoice University, and SPIFF incentives

FreedomVoice AI and New Features

Introduced voicemail transcription, call analytics, and sentiment insights in recent updates
Continued enhancements to the user interface and reliability under GoDaddy’s stewardship

Company Culture and Values

Mission-driven focus on empowering small businesses with “solutions that think big”
Customer-first ethos: Highly-rated 24/7 technical support based in the U.S.
Community impact: Supports local nonprofits and IT-hub programs with philanthropic partnerships

User Base and Community

Serves approximately 30,000–40,000 customers with estimated annual revenues around $13 million .
Popular among solopreneurs and small-to-mid businesses needing virtual PBX and call routing
Reseller network provides strong partner support and incentives.
Community feedback: While often praised, some customers report support/billing issues, evident in a March 2023 MSP Reddit thread.

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