The implementation process for Fiix software is designed to be flexible and tailored to the specific needs of each organization. Here is a detailed overview of the typical implementation process and its duration:

Implementation Process

1. Initial Consultation: This phase involves understanding the organization's requirements, goals, and current maintenance processes. An implementation specialist works with the team to outline the project scope and timeline.

2. Data Collection and Preparation: Gathering and organizing all necessary data, including asset information, maintenance schedules, and inventory details. This step ensures that the system is set up with accurate and comprehensive data.

3. System Configuration: Customizing the Fiix platform to meet the specific needs of the organization. This includes setting up user roles, permissions, and workflows, and integrating with other business systems if required.

4. Training and Onboarding: Providing training to the maintenance team on how to use the Fiix platform effectively. Training can be conducted through online courses, webinars, and one-on-one sessions with an implementation specialist.

5. Pilot Testing: Running a pilot test to ensure that the system is functioning correctly and that the team is comfortable using it. Any issues identified during this phase are addressed before full deployment.

6. Full Deployment: Rolling out the Fiix platform across the organization. This includes migrating all data, finalizing configurations, and ensuring that all users have access to the system

7. Ongoing Support and Optimization: Providing continuous support to address any issues and optimize the system based on user feedback. This phase ensures that the organization continues to get the most out of the Fiix platform.

Duration

The duration of the implementation process can vary depending on several factors, including the complexity of the organization's requirements, the number of sites, and the level of customization needed. Here are some general timelines:

• Basic Implementation: For small teams or single-site implementations, the process can take approximately 1-2 months.
• Standard Implementation: For medium-sized teams or multi-site implementations, the process typically takes around 2-4 months.

• Complex Implementation: For large organizations with multiple sites and extensive customization needs, the process can take 4-6 months or longer.

Fiix offers various implementation packages, such as Fiix Essentials, Kickstarter, Kickstarter Plus, and Custom, to cater to different organizational needs and ensure a smooth and successful implementation.

Fiix software can be customized to fit specific business needs. Here are some key customization options:

1. Custom Workflows: Create and manage custom workflows to standardize maintenance practices

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2. Custom Fields: Add custom fields to work orders, assets, and other records to capture specific information relevant to your business

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3. Custom Reports: Generate custom reports to analyze data and track key performance indicators (KPIs) specific to your organization

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4. User Roles and Permissions: Customize user roles and permissions to control access to different features and data

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5. Custom Dashboards: Configure dashboards to display the most relevant information for different user groups

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6. Localization: Create custom localizations to support additional languages or regional preferences

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7. Integration Hub: Integrate Fiix with other business systems, such as ERP and condition monitoring systems, using the Fiix Integration Hub

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8. Mobile App Settings: Customize mobile app settings to allow users to access additional features and functionalities

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9. Notification Settings: Specify which notifications are sent to which users to ensure timely communication

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10. Barcode and QR Code Integration: Set up barcodes and QR codes to access work orders, parts, and assets quickly

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These customization options ensure that Fiix can be tailored to meet the unique requirements of different organizations, enhancing its flexibility and usability.

Fiix offers several pricing plans, each with different features and associated costs. Here are some additional costs to consider:

1. Setup Fees: Fiix does not charge setup fees for its plans.

2. Subscription Plans:
   • Free Plan: No cost, includes basic features such as work order management, preventive maintenance tasks, and asset management.
   • Basic Plan: $45 per user per month, includes additional features like unlimited preventive maintenance tasks, reports, and email support.
   • Professional Plan: $75 per user per month, includes advanced features such as multi-site management, AI-powered insights, and custom analytics.

   • Enterprise Plan: Custom pricing, includes features like failure codes, custom workflows, and API integrations.

3. Maintenance and Support Charges:
   • Email Support: Included in Basic, Professional, and Enterprise plans.
   • Phone Support: Included in Basic, Professional, and Enterprise plans.
   • Access to Success Team: Included in Basic, Professional, and Enterprise plans.

   • Custom API Integrations: Available in the Enterprise plan, with custom pricing.

4. Additional Features:
   • Custom Reports and Analytics: Available in the Professional and Enterprise plans.
   • Integration Hub: Available in the Enterprise plan.

   • E-Signatures and Audit Trail: Available in the Enterprise plan.

These additional costs ensure that organizations can choose the plan that best fits their needs and budget, with options for scaling up as their requirements grow.

Fiix offers a comprehensive range of training and support options to help new users get started and make the most of the platform:

1. Training Packages:
   • Fiix Essentials: Basic training to set up, run, and be successful with Fiix. Ideal for maintenance teams that want to learn the basics or train new team members.
   • Kickstarter: Includes project management, system configuration, and team training. Suitable for single-site teams with up to 15 personnel.
   • Kickstarter Plus: Offers more extensive training and support for multi-site teams (up to three sites) with up to 45 personnel.

   • Custom: Tailored training programs for larger or more complex implementations, including new process creation, data migration, and system integration.

2. Training Methods:
   • Online Courses and Webinars: Access to a Learning Management System (LMS) with videos, courses, and live webinars.
   • One-on-One Training: Remote training sessions tailored to the specific needs of the team.

   • On-Demand Training: Recorded training sessions available for viewing at any time.

3. Support Options:
   • Standard Support: Includes access to the support team from 9am-5pm EST, response to support requests within 12 hours, and access to the Fiixers community and Resource Center.

   • Extended Support: Additional support options, including custom success plans and dedicated consulting support.

These training and support options ensure that new users can quickly become proficient with Fiix and achieve their maintenance goals.

Fiix takes data security very seriously and has implemented several measures to protect user data:

1. Encryption:
   • 256-bit SSL Encryption: All data transmitted between the user's browser and Fiix servers is protected with 256-bit SSL encryption.

   • TLS Encryption: Data processed by Fiix is protected against unauthorized access with 256-bit TLS encryption via HTTPS.

2. Firewalls and Intrusion Detection:
   • AWS Security Group Firewalls: Fiix's Virtual Private Cloud (VPC) is integrated with Amazon AWS cloud, protected by AWS standard Security Group firewalls.

   • Intrusion Detection: All traffic entering and leaving the Fiix network is monitored by Amazon Security, with additional monitoring by Fiix to block unauthorized access.

3. Physical Security:

   • AWS Data Centers: Fiix servers are hosted in state-of-the-art data centers managed by Amazon AWS, featuring biometric access controls, constant surveillance, redundant power feeds, fire suppression, and climate control.

4. Data Redundancy and Backup:
   • Redundant Servers and Data Centers: Fiix uses redundant storage and servers managed by Amazon to ensure data availability in case of hardware failure.
   • Daily Backups: Data is backed up daily and stored in secure, geographically diverse locations on a rolling 30-day basis.

   • Disaster Recovery Plan: Fiix has an established disaster recovery plan to protect, back up, and recover data in a timely manner.

5. Compliance and Audits:
   • SOC 2 Type 2 Compliance: Fiix undergoes third-party audits to meet SOC 2 Type 2 compliance standards, ensuring security, availability, and confidentiality of cloud services.

   • Annual Penetration Tests: Fiix conducts annual penetration tests and remediates critical findings to secure customer data.

6. Additional Security Features:
   • Single Sign-On (SSO): Supports SAML 2.0 and OpenID Connect protocols for secure, simplified login.
   • Customizable User Permissions: Role-based permissions to control access to data and functionality.

   • No-Touch Security Updates: All security updates and upgrades are applied promptly at no additional cost.

These security measures ensure that Fiix provides a secure and reliable platform for managing maintenance operations.

Fiix releases updates regularly to enhance functionality, fix bugs, and improve performance. Here are some key points about their update process:

1. Frequency of Updates:
   • Fiix typically releases updates multiple times a month. For example, in 2024, updates were released almost every week, including bug fixes, performance improvements, and new features.

   • Updates include enhancements to analytics, mobile app updates, new features like Fiix Maintenance Copilot, and various bug fixes.

2. Management of Updates:
   • Automated Updates: Updates are automatically applied to the Fiix platform, ensuring that users always have access to the latest features and improvements without manual intervention.
   • Release Notes: Detailed release notes are provided for each update, outlining the changes, new features, and bug fixes. These notes are accessible through the Fiix Help Center.
   • User Notifications: Users are notified of upcoming updates and any potential impact on their operations. This ensures minimal disruption and allows users to prepare for changes.
   • Testing and Quality Assurance: Before deployment, updates undergo rigorous testing and quality assurance to ensure they meet Fiix's standards for reliability and performance.

Fiix has clear policies regarding data ownership and portability to ensure that users have control over their data:

1. Data Ownership:
   • User Ownership: Users retain full ownership of their data. Fiix does not claim any ownership rights over the data entered into the system by users.

   • Data Access: Users have the right to access their data at any time. This includes the ability to view, export, and manage their data as needed.

2. Data Portability:
   • Export Options: Fiix provides tools for users to export their data in various formats, such as CSV and Excel. This allows users to easily transfer their data to other systems or for offline analysis.
   • API Access: Fiix offers API access, enabling users to integrate their data with other business systems and applications. This facilitates seamless data transfer and interoperability.

   • Data Backup: Fiix performs regular backups of user data to ensure its safety and availability. Users can request data backups if needed.

3. Data Security:
   • Encryption: All data is encrypted both in transit and at rest, ensuring that user data is protected from unauthorized access.

   • Compliance: Fiix complies with industry standards and regulations for data protection, including SOC 2 Type 2 compliance.

These policies ensure that users have full control over their data and can easily transfer it as needed, while also maintaining high standards of data security and compliance.

Fiix offers flexible terms for scaling up or down based on organizational needs:

1. Adding Users: You can add more users to your Fiix subscription at any time. The cost will be prorated based on the remaining term of your current subscription.

2. Removing Users: You can also reduce the number of users, but changes will take effect at the end of your current billing cycle.

3. Plan Upgrades: Upgrading to a higher plan (e.g., from Basic to Professional) can be done at any time, with the cost prorated for the remaining term.

4. Plan Downgrades: Downgrading to a lower plan will take effect at the end of the current billing cycle

5. Custom Solutions: For larger organizations or those with specific needs, Fiix offers custom solutions and pricing to ensure the platform scales effectively.

1. Contract Renewal:
   • Automatic Renewal: Fiix subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless canceled.

   • Notification: Users are notified of upcoming renewals and any changes in terms or pricing.

2. Cancellation:
   • Process: To cancel a subscription, users must contact Fiix support.
   • Grace Period: If a payment fails or the subscription lapses, there is a grace period of 15 days for annual plans and 5 days for monthly plans to update payment details.
   • Deactivation: After the grace period, accounts are deactivated. Reactivation requires contacting support

Fiix meets several compliance standards to ensure data security and reliability:

1. SOC 2 Type 2 Compliance: Fiix undergoes third-party audits to meet SOC 2 Type 2 standards, ensuring the security, availability, and confidentiality of cloud services.

2. ISO 27001: Fiix's hosting provider, AWS, is ISO 27001 certified, which is a globally recognized standard for information security management.

3. Data Encryption: All data is protected with 256-bit TLS encryption via HTTPS, ensuring secure data transmission and storage.

4. Regular Audits and Penetration Testing: Fiix conducts annual penetration tests and remediates critical findings to secure customer data.

5. Disaster Recovery Plan: Fiix has an established disaster recovery plan to protect, back up, and recover data in a timely manner.

6. Single Sign-On (SSO): Supports SAML 2.0 and OpenID Connect protocols for secure, simplified login.

These compliance measures ensure that Fiix provides a secure and reliable platform for managing maintenance operations.