FastViewer

Matrix42 FastViewer is a remote support and control solution designed for both cloud and on-premises environments, making it ideal for organizations with hybrid or remote workforces. The platform enables IT teams and service agents to access and control company devices—including desktops, laptops, and servers—remotely as if they were on site, significantly accelerating ticket resolution and reducing operational costs. FastViewer offers a wide range of features, such as unattended access, multi-session handling, file transfer up to 2GB, remote PowerShell and CMD access, multi-monitor support, clipboard sharing, remote screen scaling, and robust session usage reporting. Its flexibility extends to multiple access profiles, support for Windows, Mac, iOS, Android, and browser-based sessions, as well as integration with Matrix42’s Enterprise Service Management suite. With two-factor authentication, localization in several languages, and no VPN requirement, FastViewer ensures secure, efficient, and convenient remote support. The platform’s intuitive deployment—either as a standalone app or integrated within Matrix42—makes it easy to scale IT operations, collaborate across teams, and maintain productivity regardless of location.