Entuity

The implementation process for Entuity by Park Place Technologies is designed to be efficient and streamlined, allowing organizations to quickly integrate the software into their network environments. Here is a brief overview of the typical implementation steps and the time it might take:

Installation: Entuity can be installed on various platforms, including Red Hat Enterprise Linux, Oracle Linux, and Windows Server 2019/2022. The installation process is straightforward, and the software includes its own database (MariaDB), eliminating the need for an external production database. This reduces complexity and speeds up the initial setup.

Network Discovery: Once installed, Entuity's Auto Discovery tool is used to scan the network. This process is fast and efficient, often taking just a few minutes to identify and report on network devices. However, some manual intervention may be required for specific devices that are not automatically recognized, such as certain management controllers.

Configuration: After discovery, the next step is to configure the system to meet specific organizational needs. This includes setting up device credentials, customizing dashboards, and establishing notification projects for event management. Entuity's user-friendly interface and dynamic dashboards make this process intuitive.

Testing and Validation: Before going live, it is crucial to test the system to ensure all components are functioning as expected. This involves validating the network discovery results, checking the accuracy of dashboards, and ensuring that alerts and notifications are correctly configured.

Go-Live: Once testing is complete and any necessary adjustments have been made, the system can go live. Entuity's design allows for a quick transition from testing to full operational status.

Training Courses: Entuity provides a range of training courses for both users and administrators. These include:

User 1 - Entuity Software™ Fundamentals: An introductory course covering the basic concepts of network management and the main features of the Entuity user interface.

User 2 - Entuity Software™ Putting Entuity To Work: A course focusing on power user features, including asset addition, auto discovery, advanced event management, and integrated NetFlow analysis.

User 3 - Entuity Software™ Report Builder: A course on creating customized composite reports within Entuity Software™.

Admin 1 - Entuity Software™ Event Management System: A course on understanding and managing the Entuity Event Management System (EMS).

Admin 2 - Entuity Software™ Installation Upgrade and Authentication: A course for administrators on installing, patching, and upgrading Entuity servers.

Technical Support: Entuity offers 24x7x365 technical support through its fully staffed Enterprise Operations Center. This includes access to solutions architects via Tech Talks, which provide detailed insights into new features and best practices for using the software.

Documentation and Resources: Entuity provides extensive documentation and resources, including a support portal, user guides, and video tutorials, to help users get the most out of the software.

Access Control: Entuity software provides permission-based access, allowing administrators to specify who can edit device management settings. This ensures that only authorized personnel can make changes to the network configuration.

Configuration Management: Regular backups of configuration files are performed, and changes are monitored to ensure that any unauthorized modifications can be quickly identified and rectified.

Automated Network Discovery: The automated network discovery feature helps identify and manage all devices on the network, including rogue devices that might pose a security risk. This ensures that all network assets are accounted for and monitored.

Event Management and Probable Cause Analysis: Entuity includes robust event management and probable cause analysis features that help detect and respond to security incidents promptly.

Regular Updates: Entuity has a history of releasing significant updates, such as the introduction of Entuity v21.0, which included new features like IP Address Management (IPAM), keyboard navigation accessibility, and multi-server administration enhancements.

Customer-Driven Enhancements: Many updates are based on customer feature requests, reflecting Park Place Technologies' commitment to providing best-in-class customer support and service.

Automatic Onboarding: New network monitoring customers are automatically onboarded to the latest version of Entuity, ensuring they have access to the most up-to-date features and improvements.

Customer Data Ownership: Customers retain ownership of their data. Entuity provides tools and features that allow customers to manage and control their data effectively.

Data Portability: Entuity supports data export and integration with other systems via REST APIs, ensuring that customers can easily transfer their data to other platforms if needed.

Federated Architecture: Entuity's federated architecture allows for seamless expansion, making it easy to scale the network monitoring solution as the organization grows. This architecture supports multi-tenancy, simplifying the management of multiple stakeholder event metrics.

Licensing Flexibility: Entuity provides various licensing models, including on-prem perpetual, on-prem subscription, and managed-service options. This flexibility allows organizations to choose the most suitable licensing model based on their current and future needs.

Device-Based Licensing: Entuity uses a device-based licensing model, which can be adjusted as the number of devices in the network changes. This model includes different types of licenses such as Basic Device License, Associated Device Item License, and Full Device License, allowing for tailored scaling based on specific device requirements.

Renewal Process: When credits are due to a client whose contract is in the renewal process, the credit will not be issued until the client signs the renewal quote. This ensures that all contractual obligations are met before any financial adjustments are made.

First-Time Fix Guarantee: Under the new program, if a return trip is needed to correct the same issue on the same device serial number within five days, clients will be credited. This policy underscores Park Place Technologies' commitment to customer satisfaction and service reliability.

ISO/IEC 27001:2013 Certification: This global standard for information security ensures best practices for securing assets, including corporate information, intellectual property, employee information, and information entrusted by third parties. The certification applies to Park Place globally, including Entuity Software.

SOC 2 (Type 1) Compliance: The Service Organization Control (SOC) 2 Type 1 audit evaluates the security controls of the systems used to process data. This compliance demonstrates corporate governance and oversight of the security program, ensuring that data is handled securely and responsibly.