EnquiryBot

The implementation of EnquiryBot is designed to be fast, guided, and fully managed by their in-house team. The process typically takes less than 30 minutes to get started, with full customization and optimization completed shortly after, depending on the complexity of the chatbot build.

Here’s a step-by-step breakdown:

1. Account Setup: Once you sign up, you receive access credentials to log into your EnquiryBot dashboard. You set your password and configure your admin profile.

2. Team Onboarding: You invite your team members and assign roles (Admin, Team Member, Read-Only). Each member can be configured to receive specific types of enquiries and respond from their own email addresses.

3. Channel Integration: You connect your website, Facebook, and Instagram accounts to EnquiryBot so that enquiries from all platforms are centralized.

4. Bot Customization: The EnquiryBot team builds a bespoke chatbot tailored to your business needs. This includes designing conversational flows, enquiry types, and branding elements.

5. Pipeline Setup: A default pipeline is created to manage incoming enquiries. You can add custom pipelines for specific services (e.g., “Teeth Whitening”) and define stages like New, Contacting, Won, and Lost.

6. Bot-to-Pipeline Connection: You link your chatbot to the relevant pipeline so that enquiries are automatically routed based on type or sub-type.

7. Email Templates & Automation: You set up automated email responses and templates to streamline communication.

8. Testing & Go Live: The bot is tested internally, and once approved, it goes live on your website and connected channels.

9. Ongoing Optimization: The EnquiryBot team monitors performance and makes adjustments as needed, ensuring the bot evolves with your business.

This process is supported by video tutorials and a help center, making it easy for businesses to get started quickly.

EnquiryBot is highly customizable and is built from the ground up to suit each business’s unique requirements. Unlike off-the-shelf chatbot solutions, EnquiryBot’s team of bot builders creates tailored conversational flows, enquiry types, and branding elements for every client.

Here are key data points that highlight its customisation capabilities:

• Custom Chat Journeys: Businesses can design chat flows that reflect their specific services, tone, and customer journey. For example, a dental clinic can have separate flows for teeth whitening, Invisalign, and general consultations.

• Pipeline Customisation: You can create multiple pipelines to manage different types of enquiries. Each pipeline can have custom stages, such as “Appointment Booked,” “Follow-Up Needed,” or “Tour Scheduled.”

• Automated Routing: Enquiries are automatically sent to the right team member based on type or sub-type, ensuring that specialists handle relevant queries.

• Multimedia Integration: Bots can include image sliders, videos, and file uploads to showcase products or collect visual inputs from users.

• Custom Email Templates: Businesses can set up automated email replies tailored to each enquiry type, reducing manual follow-ups.

• Task Management: You can create custom task types (e.g., “Venue Tour,” “Consultation Call”) and assign them to team members with reminders and due dates.

• Third-Party Integrations: EnquiryBot integrates with platforms like Google Analytics, Facebook Pixel, Mailchimp, and Zapier, allowing businesses to sync data and track conversions.

• “Train the Brain” Feature: Businesses can upload PDFs, spreadsheets, and web links to train the bot’s AI, enabling it to answer FAQs and provide product recommendations.

• Custom Branding: The chatbot interface can be styled to match your website’s look and feel, maintaining brand consistency.

• Language and Tone: While not explicitly confirmed for Arabic, the bot’s language and tone can be adjusted to suit regional preferences and customer expectations.

These features make EnquiryBot a flexible and scalable solution for businesses across industries like healthcare, hospitality, retail, and events.

EnquiryBot operates on a transparent monthly subscription model, starting from approximately £98 per month, depending on the volume of website traffic and the complexity of the chatbot build. Importantly, there are no setup fees, no long-term contracts, and no hidden charges. The platform is offered as a fully managed service, meaning all setup, customization, and ongoing optimizations are handled by EnquiryBot’s team at no extra cost. Maintenance and support are included in the subscription, and the company is known for its 5-star customer support, offering real-time assistance from human agents in plain English.

EnquiryBot provides comprehensive onboarding and training resources to ensure new users can get started quickly and confidently. The platform includes:

• Step-by-step video tutorials that guide users through account setup, team invitations, channel integrations (e.g., Facebook, Instagram), email template creation, and pipeline configuration.

• A dedicated Help Center with articles covering everything from managing enquiries to billing and integrations.

• Webinars and live demos for deeper learning and feature exploration.

• Role-based training, including tailored guides for Admin users and Team Members.

• Ongoing support from EnquiryBot’s team, who assist with bot customization, optimization, and troubleshooting.

The training is designed to be completed in under 30 minutes, making it accessible even for non-technical users.

EnquiryBot takes data security seriously and complies with GDPR and UK Data Protection regulations. Key security measures include:

• Encrypted data transmission: All traffic (web, email, server access) is secured via HTTPS, and the system actively upgrades any unsecured traffic.

• Secure infrastructure: Data is hosted on secure servers located in Arizona, USA, with central administration in Ireland and the UK. Access to infrastructure is strictly limited.

• Privacy controls: Users can manage how their data is processed and opt out of direct marketing.

• Breach detection systems: EnquiryBot uses advanced software to detect personal data breaches. In case of a breach, the company follows GDPR protocols, including notifying the ICO and affected users.

• Right to shut down systems: If a threat is detected, EnquiryBot reserves the right to shut down services to contain the breach and consult third-party security experts if needed.

EnquiryBot follows a fully managed service model, meaning all updates and changes are handled by its in-house team. While the platform does not publish a fixed schedule for software updates, it maintains a dedicated “Product Updates” section in its Help Center where new features and improvements are announced.

For individual businesses, updates to chatbot wording, conversation flows, or logic can be requested at any time. These change requests are typically completed within 24 to 48 hours, depending on complexity. The EnquiryBot team also monitors bot performance regularly and proactively optimizes it to ensure it continues to deliver high-quality, qualified enquiries.

EnquiryBot’s Privacy Policy and Terms and Conditions clarify that clients retain ownership of their data. This includes chatbot conversations, visitor numbers, sales enquiries, and pipeline data. EnquiryBot acts as a data controller under GDPR, meaning it determines how personal data is processed but does so in compliance with strict data protection laws.

Data is stored securely on GDPR-compliant servers located in Arizona, USA, with central administration in Ireland and the UK. All data traffic is encrypted via HTTPS, and the system actively upgrades any unsecured traffic.

EnquiryBot offers flexible, usage-based pricing with no long-term contracts or setup fees. This allows businesses to scale up or down based on their website traffic volume and the complexity of their chatbot requirements. If a business grows and needs more advanced features, additional pipelines, or integrations, the EnquiryBot team can expand the bot’s capabilities accordingly.

Conversely, if a business needs to reduce its usage or pause service, it can do so without penalty. The absence of tie-ins or fixed-term contracts makes it easy for organizations to adjust their subscription as their needs evolve. All changes—whether scaling up or down—are managed by EnquiryBot’s support team, ensuring a smooth transition.

EnquiryBot operates on a flexible subscription model with no long-term contracts or tie-ins, making it easy for businesses to start, pause, or cancel their service at any time. The platform’s Terms and Conditions specify that by using the service, clients agree to a contract for the supply of services, which includes access to the chatbot application, maintenance, and support.

Key points include:

• No setup fees or binding contracts: Clients can cancel without penalty.

• Monthly billing: Fees are charged monthly, and clients can manage billing settings directly through their account dashboard.

• Cancellation process: Clients can cancel by contacting support or managing their subscription settings. There is no mention of a mandatory notice period, suggesting immediate cancellation is possible.

• Renewal: Subscriptions renew automatically unless canceled. Since there are no fixed terms, renewal is continuous on a month-to-month basis.

This model is designed to accommodate businesses that may need to scale up or down based on seasonal demand or operational changes.

EnquiryBot is fully compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act (DPA). The company acts as a data controller, meaning it determines how personal data is processed and ensures that all handling of user data aligns with legal standards.

Key compliance measures include:

• Data Hosting: Data is stored on secure servers located in Arizona, USA, with central administration in Ireland and the UK.

• Encryption: All traffic—web, email, and server access—is encrypted via HTTPS. The system actively upgrades any unsecured traffic to secure protocols.

• Breach Detection: EnquiryBot uses advanced software to detect personal data breaches. In the event of a breach, the company will notify the UK’s Information Commissioner’s Office (ICO) and affected users, as required by GDPR.

• Right to Shutdown: If a threat is detected, EnquiryBot reserves the right to shut down systems to contain the breach and may consult third-party security experts.

• Privacy Controls: Users can manage how their data is processed, opt out of marketing communications, and limit data publication.