Encompass
By Encompass Corporation
Tailored Configuration: The software can be customized to fit specific business needs through tailored configuration options. This allows businesses to adapt the software to their unique processes and requirements.
Integration with Existing Systems: Encompass offers seamless integration with existing workflows and systems, enabling businesses to incorporate the software into their current operations without significant disruptions.
Role-Specific Training: Custom training programs are available to address the distinct needs of different roles within an organization, ensuring that each team member can effectively use the software according to their job functions.
Customizable Modules: The software provides customizable modules that can be adapted to meet the specific needs of various business models, enhancing productivity and efficiency.
The ability to customize the software ensures that it can be tailored to fit the unique requirements of different industries and business sizes, providing a flexible solution that supports diverse operational needs.
Setup Fees: Initial setup fees may apply, covering the configuration and integration of the software into the client's existing systems. These fees vary based on the complexity of the implementation.
Subscription and Licensing Fees: Ongoing subscription fees are required for continued access to the software and its features. These fees are typically outlined in the order form or service agreement.
Professional Services Fees: Additional fees may be charged for professional services, such as custom development, training, and consulting. These fees are often based on a fixed rate or time and materials.
Maintenance and Support Charges: Regular maintenance and support services are available, which may incur additional charges. These services ensure the software remains up-to-date and functional.
Miscellaneous Expenses: Clients may be responsible for reimbursing any out-of-pocket expenses incurred by the service provider during the implementation and ongoing support phases, such as travel expenses.
Understanding these potential costs is crucial for businesses to budget effectively and ensure they receive the necessary services and support.
Comprehensive Training Programs: Encompass offers a range of training programs designed to cater to different skill levels and roles within an organization. These programs include classroom sessions, online courses, and self-paced learning options.
Role-Specific Training: Training is tailored to the specific roles of users, ensuring that each participant gains the knowledge and skills relevant to their job functions. This approach helps users effectively navigate the software and perform their tasks efficiently.
Interactive Sessions: Training sessions are interactive, encouraging hands-on practice and active participation from users. This method helps reinforce learning and ensures users are comfortable with the software.
Ongoing Support: After the initial training, ongoing support is available to assist users with any challenges they may encounter. This includes access to resources and support personnel who can provide guidance and troubleshooting assistance.
These training and support offerings ensure that users are well-prepared to utilize the software effectively, maximizing the benefits and efficiency it provides.
Comprehensive Training Programs: Encompass offers a range of training programs designed to cater to different skill levels and roles within an organization. These programs include classroom sessions, online courses, and self-paced learning options.
Role-Specific Training: Training is tailored to the specific roles of users, ensuring that each participant gains the knowledge and skills relevant to their job functions. This approach helps users effectively navigate the software and perform their tasks efficiently.
Interactive Sessions: Training sessions are interactive, encouraging hands-on practice and active participation from users. This method helps reinforce learning and ensures users are comfortable with the software.
Ongoing Support: After the initial training, ongoing support is available to assist users with any challenges they may encounter. This includes access to resources and support personnel who can provide guidance and troubleshooting assistance.
These training and support offerings ensure that users are well-prepared to utilize the software effectively, maximizing the benefits and efficiency it provides.
Data Protection Compliance: Encompass complies with data protection legislation, ensuring that personal data is processed securely and in accordance with legal requirements.
ISO27001 Certification: The software implements technical and organizational measures in line with ISO27001 standards, providing robust protection against data breaches and security incidents.
Regular Assessments: Security measures are regularly tested, assessed, and evaluated to ensure they remain effective and up-to-date with the latest threats and vulnerabilities.
Confidentiality and Training: Relevant personnel are trained on data protection obligations and are bound by confidentiality agreements to safeguard sensitive information.
Data Retention and Deletion: Personal data is retained only as long as necessary for service provision and is securely deleted or returned upon request, minimizing the risk of unauthorized access.
These security measures demonstrate Encompass's commitment to protecting user data and maintaining the integrity and confidentiality of its systems.
Regular Updates: Encompass releases software updates on a monthly basis to ensure that new features and fixes are delivered promptly to users.
Release Management Team: A dedicated Release Management Team coordinates these updates, ensuring that they are implemented smoothly and efficiently. This team is composed of experienced project managers who have a strong background in Encompass support and installations.
Scheduled Upgrades: Most customers work with their Release Manager to schedule upgrades at least once a quarter, although more frequent updates may be arranged depending on the customer's needs.
Communication: The Release Management Team emphasizes communication, providing customers with pre-upgrade information through release notes, webinars, and preparation sessions. This ensures that users are well-informed about upcoming changes and their potential impacts.
Post-Upgrade Support: After an update is implemented, the team remains available to assist customers with any questions or issues that arise, helping to ensure a seamless transition to the new version.
Customer Data Rights: Customers retain all rights, title, and interest in their data, including any intellectual property rights. Encompass only uses customer data as necessary to provide its services.
Data Usage License: Encompass is granted a non-exclusive, worldwide, royalty-free license to use customer data solely to provide the platform and related services. This includes creating derivative works as necessary.
Aggregate/Anonymous Data: Encompass may generate and use aggregate or anonymous data for business purposes, ensuring that such data does not identify customers or users.
Data Protection: Encompass follows strict security guidelines to protect customer data, ensuring it is not used for purposes other than those necessary for service provision.
Data Portability: Customers can request the return or deletion of their data upon termination of the service, ensuring data portability and compliance with data protection standards.
Flexible User Licensing: The software allows for flexible user licensing, enabling customers to scale up by purchasing additional user licenses in increments of 25 as needed.
Usage Monitoring: Encompass may review customer usage to ensure compliance with licensing terms, and customers are required to disable unpermitted use or purchase additional licenses if usage exceeds permitted levels.
No Decrease During Subscription: The number of users cannot be decreased during the subscription period, ensuring stability in licensing agreements.
Renewal Terms: Contracts are typically renewed automatically at the end of the subscription period unless notice is given by either party to terminate the agreement.
Termination for Breach: Either party can terminate the agreement if the other party commits a material breach that is not remedied within a specified period (usually 30 business days).
Insolvency Clause: The agreement may be terminated if either party experiences an insolvency event, ensuring protection against financial instability.
Notice Periods: Specific notice periods are required for termination, with shorter periods applicable for breaches related to non-payment of charges.
SSAE 18 Type 2 Attestation: Data centers hosting Encompass products have attained SSAE 18 Type 2 attestations, providing assurance of data security and operational integrity.
PCI DSS Compliance: Encompass maintains controls to meet PCI DSS objectives, protecting customer data from unauthorized access and ensuring secure payment processing.
Annual Security Assessments: Encompass undergoes annual assessments by independent auditors to verify compliance with security standards, sharing results with customers upon request.
