eMenuCHOICE
By Lyngblomsten
Resident-Centered Safety: The most praised feature is the integration of dietary restrictions and allergy flags directly into the ordering screen. Servers see immediate alerts if a resident tries to order something that conflicts with their medical profile, which users say "provides immense peace of mind."
Accurate Revenue Capture: Managers frequently highlight the software's ability to eliminate "forgotten charges." By automating billing for guests, staff meals, and a la carte items, communities report significant increases in revenue that previously went uncaptured.
Improved Resident Experience: Reviewers love the use of high-quality food images on tablets. This helps residents with language barriers or cognitive decline (memory care) make empowered choices by pointing to what they want to eat.
Streamlined Billing: The software is noted for handling complex senior living meal plans—such as declining balances, meal credits, or all-inclusive models—and syncing them directly with EHR/billing systems like PointClickCare, Eldermark, and Yardi.
Responsive Support: Recent feedback specifically mentions the "A+ service" from the support team, with users noting they rarely have to wait long to speak with a human expert who understands the senior living context.
Internet Dependency: As a cloud-based system, some users have noted that if a facility’s Wi-Fi is unstable, the tablets can experience sync delays during the "med-pass" or busy dinner rush, though the system is built to handle some offline buffering.
Occasional Software Bugs: Some users have reported minor bugs with the online ordering website, such as items not appearing correctly or difficulties in getting specific items to sync across all menus during a seasonal change.
Hardware Maintenance: Because the system relies on mobile devices and printers, some negative feedback focuses on the "physical side" of the software—specifically the need to maintain a fleet of tablets and ensure they remain charged and functional across multiple dining venues.
