The implementation process for EHS Insight is designed to be fast, intuitive, and low-effort, with many organizations able to get up and running in days or weeks, rather than months. The platform emphasizes self-onboarding and ease of use, supported by built-in tutorials, smart defaults, and a clean user interface that minimizes the need for extensive IT involvement.
Here’s a step-by-step breakdown of the typical implementation process:
Pre-Implementation Planning: EHS Insight works with your team to assess your current EHS maturity level and define goals. This helps tailor the implementation to your specific business needs.
Platform Access & Setup: Once you choose your modules and license, you gain access to the cloud-based platform. The system is ready to use immediately, with smart defaults and templates that simplify setup.
Configuration & Customization: You can configure workflows, forms, and dashboards to match your internal processes. For enterprise clients, advanced customization options are available (e.g., custom forms, notifications, and workflows).
Training & Onboarding: Key users are trained using comprehensive materials and guided sessions. EHS Insight provides resources like webinars, documentation, and live support to ensure smooth onboarding.
Pilot Testing & Feedback: Organizations often run a pilot phase to test modules and workflows. Feedback is used to refine configurations before full rollout.
Full Deployment: Once the system is validated, it’s rolled out across the organization. The mobile app and offline capabilities ensure accessibility for field teams.
Ongoing Support & Optimization: Post-implementation, EHS Insight offers continuous support and updates. Users can refine workflows and add modules as their needs evolve.
For small to mid-sized organizations, implementation can be completed in a few weeks. Larger enterprises may require more time due to the scale and complexity of customization, but even then, the process is significantly faster than traditional EHS platforms.
Customisation
EHS Insight is highly customizable, making it suitable for organizations with unique operational, regulatory, or industry-specific requirements. The platform offers both modular flexibility and enterprise-level customization tools.
Here are key data points that highlight its customization capabilities:
Custom Forms Designer: Enterprise users can create entirely new forms with custom workflows, allowing them to capture data specific to their operations. This includes alternate data entry patterns and form types like “Backing List” and “Document Library.”
Custom Email Notifications: Users can configure email alerts for specific workflow steps using the Workflow Visualizer. This improves communication and task tracking across teams.
Industry-Specific Modules: EHS Insight offers tailored solutions for industries such as construction, manufacturing, oil & energy, chemicals, and healthcare. Each module includes features and templates relevant to that sector’s compliance and safety needs.
Work Observation Customization: The platform allows users to split work observation types into separate forms, enabling alternate reporting formats and data capture methods.
Custom Dashboards: Users can design dashboards that reflect their KPIs, compliance metrics, and operational priorities. These dashboards are accessible on desktop and mobile devices.
Scalable Architecture: Organizations can start with a few modules and expand as needed. This modularity ensures that businesses only pay for and use what they need.
Multilingual & Locale Support: The platform supports multiple languages and regional settings, including Arabic locales, making it adaptable for global teams.
Mobile-First Design: Custom workflows and forms are fully functional on mobile devices, including offline access, which is critical for field operations.
Additional Costs
EHS Insight offers a transparent and modular pricing model, but additional costs aredepending on the level of customization, onboarding, and support required:
Setup & Onboarding Fees: For enterprise clients, EHS Insight offers a Rapid Success™ onboarding service priced at $8,000, which includes guided implementation and configuration support.
Professional Services: Custom development, configuration, or training is billed at $250/hour, and onsite private training is available for $3,500/day plus expenses.
Sandbox Environment: A development or testing sandbox is available for $3,600/year, with one sandbox included in enterprise packages.
Annual Service Fee: Enterprise support includes an annual service fee of $14,400, which covers enhanced support, monitoring, and access to premium services.
Support Charges: Standard support is included, but enterprise support offers 24/7 access, priority routing, and a dedicated Customer Success Representative.
These costs are optional and vary based on the organization’s size, complexity, and support needs. Smaller businesses can often rely on self-onboarding and avoid most of these fees.
Training
EHS Insight provides a comprehensive training and support ecosystem tailored to different user needs:
Self-Onboarding: Standard users can configure modules, forms, and workflows independently using built-in tutorials and documentation.
Enterprise Support: Includes guided onboarding, configuration assistance, and access to a dedicated implementation specialist.
EHS Insight Academy: Offers 24/7 access to self-service guidance, tutorials, and best practices.
Professional Certification Program: Users can enroll in a structured certification program that includes quizzes, lab exercises, and access to an online community for peer learning.
Support Channels: Users can get help via email, phone, support portal, and live chat. Critical issues receive responses within 1 business hour.
Training Management Module: Internally, the platform includes tools for assigning, tracking, and reporting employee training, with features like certificate uploads, expiration alerts, and customizable training paths.
This multi-tiered approach ensures that both small teams and large enterprises can onboard effectively and maintain long-term proficiency.
Security Measures
EHS Insight employs enterprise-grade security protocols to protect user data, including:
Encryption: All data is encrypted both in transit and at rest using industry-standard protocols like TLS.
ISO 27001 Certification: The platform is certified under ISO 27001, ensuring compliance with international standards for information security management.
SOC 2 & SOC 3 Compliance: Hosting is provided via AWS, which meets SOC 2 and SOC 3 standards for security, availability, and confidentiality.
Role-Based Access Control (RBAC): Strict user permissions and authentication protocols prevent unauthorized access.
24/7 Monitoring: Continuous monitoring detects and responds to threats in real time, ensuring high uptime and data integrity.
Secure Development Practices: Regular code reviews, vulnerability scanning, and penetration testing are part of the development lifecycle.
VPN & TLS Support: For on-premise installations, EHS Insight supports secure VPN connections and TLS encryption.
These measures ensure that sensitive EHS data remains protected, compliant, and accessible only to authorized users.
Updates
EHS Insight follows a frequent and structured release cycle, with updates typically rolled out monthly or quarterly. Each release is versioned (e.g., 25.1, 25.2, etc.) and includes enhancements to usability, AI capabilities, document management, reporting, and mobile functionality.
Updates are managed through:
Release Notes: Detailed documentation is published for each update, outlining new features, improvements, and bug fixes.
Automatic Deployment: As a cloud-based platform, updates are automatically applied without requiring user intervention.
User Feedback Integration: Many updates are driven by customer suggestions, ensuring the platform evolves with real-world needs.
Security & Stability Testing: Updates undergo rigorous testing to maintain platform reliability and data integrity.
This agile update model ensures users benefit from continuous innovation without disruption to their operations.
Data Ownership and Portability
EHS Insight adheres to strict policies that prioritize customer data ownership and portability:
Data Ownership: Customers retain full ownership of their data. EHS Insight acts as a data processor, not a data owner, ensuring that all content entered into the platform remains the property of the client.
Portability: The platform supports data export in standard formats, allowing organizations to retrieve and migrate their data as needed. This includes exporting reports, form submissions, and training records.
GDPR Compliance: EHS Insight offers a GDPR-compliant Data Processing Addendum (DPA), which includes provisions for data access, correction, deletion, and transfer. Customers can rely on Standard Contractual Clauses (SCCs) for international data transfers.
Sub-Processor Transparency: The company maintains a list of sub-processors and notifies customers of any changes, ensuring transparency in data handling.
These policies ensure that organizations can confidently manage, access, and transfer their data while remaining compliant with global privacy regulations.
Scaling Up / Down
EHS Insight is built with scalability and flexibility at its core, allowing organizations to adjust their usage based on evolving needs:
Modular Licensing: Customers can add or remove modules (e.g., Incident Management, Training, Audits) as their operational requirements change. This ensures they only pay for what they use.
User-Based Pricing: Pricing is based on the number of “contacts” (employees or contractors). Organizations can scale up or down by adjusting the number of users covered under their license.
No Long-Term Lock-In: Contracts are designed to accommodate growth or downsizing, with options for annual renewals and adjustments.
Cloud Infrastructure: The platform’s cloud-based architecture supports rapid scaling without performance degradation, making it suitable for both small teams and global enterprises.
Support for Expansion: As organizations grow, EHS Insight offers enterprise onboarding, sandbox environments, and advanced customization to support larger deployments.
This flexible model ensures that EHS Insight remains cost-effective and operationally aligned with businesses at every stage of growth.
The terms & conditions for contract renewal and cancellation
EHS Insight’s contract terms are outlined in its Terms of Service. Here are the key points:
Subscription Term: Contracts are typically based on an annual subscription model, defined in the “Purchased Services Term” section of the agreement.
Renewal: Renewal terms are specified in the original Order Form. Unless otherwise stated, subscriptions may auto-renew unless canceled in writing before the renewal date.
Cancellation: Customers may cancel services by providing written notice. However, prepaid fees are non-refundable, and cancellation does not relieve the customer of payment obligations for the full term.
Termination for Cause: Either party may terminate the agreement if the other breaches its obligations and fails to remedy the breach within a specified period (usually 30 days).
Data Access Post-Termination: Upon termination, customers may request access to their data for a limited time. EHS Insight will provide data exports in standard formats, but access to the platform itself will be revoked.
These terms ensure flexibility while protecting both parties in the event of changes or disputes.
Compliance
EHS Insight is designed to support a wide range of global compliance standards, making it suitable for organizations operating in regulated industries. Key standards include:
OSHA (Occupational Safety and Health Administration) – Supports incident tracking, OSHA 300/300A/301 forms, and regulatory reporting.
ISO Standards:
ISO 45001 – Occupational Health and Safety Management.
