The typical implementation process for DynaScape software:
1. Initial Planning and Goal Setting: Define project scope, key milestones, responsibilities, and an ideal go-live date. Assign a project lead or “champion” within the organization.
2. Scheduling and Preparation: Choose the optimal time for implementation (avoid peak work seasons) and coordinate resource availability for training and onboarding.
3. Configuration and Data Upload: Work with DynaScape support to configure the system, upload company-specific budgets, labor rates, plant lists, materials, and customer data.
4. Training Sessions: Attend scheduled training with DynaScape specialists, covering business processes, workflows, and features. Team members complete practice exercises and “homework” between sessions.
5. Practice and Homework: Regular practice using the software in real tasks, reference recorded training, and apply best practices recommended by trainers.
6. Review and Troubleshooting: Review internal progress, troubleshoot setup issues, and resolve any questions or process adjustments with DynaScape trainers.
DynaScape can be customized to fit specific business needs, offering a wide range of built-in and user-driven customization options.
Custom Figure Creation: Users can create, save, and reuse custom figures in the drawing library, building personalized symbol sets for unique project requirements.
Custom Drawing Scales & Units: Supports any drawing scale and allows users to choose measurement units (feet, meters, etc.), enabling adaptation to firm-specific or client standards.
Layer and Line Style Management: Businesses can create landscape-specific CAD layers and custom line styles to match their documentation or workflow needs.
Custom Plant Lists & Materials: Allows importing and managing bespoke plant lists, materials, and pricing, supporting specialized estimating and proposal workflows.
Template Customization: Provides options for customizing templates for designs, proposals, reports, and forms to accommodate branding, project structure, or local regulatory demands.
Title Block Customization: Auto-scaling title blocks and custom layouts make it easy to match required presentation or submission formats.
Field & Report Customization: Estimating, quoting, and reporting modules allow for customizable fields and reports tailored to business processes and client deliverables.
Manage360 Integration: Deep integration with DynaScape Manage360 enables custom workflows for estimating, job tracking, client proposals, and project management.
Data Import/Export: Supports custom imports and exports of project data, including .dwg/.dxf files, for compatibility with other CAD and business applications.
API/Third-Party Integration: While direct API options remain limited, regular enhancements improve compatibility with platforms like QuickBooks, SketchUp, and others for workflow flexibility.
Customizable UI and Shortcuts: Users can adjust interface layouts and toolbars, save workspace preferences, and define custom keyboard shortcuts for efficiency.
Custom Libraries: Expandable symbol, plant, and accessory libraries; users can supplement standard libraries with their own content as needed.
DynaScape offers training and support to help new users achieve proficiency and ongoing success with its software suite.
Instructor-Led Online Courses: Structured, web-based classes led by industry professionals. A typical new user course consists of three sessions (3.5 hours each, totaling 10.5 hours) covering all fundamentals from drawing to advanced editing and plant list creation. Includes exercise workbooks and post-session assignments.
Self-Paced Learning: Participants receive step-by-step guides and printable workbooks for continued reference and practice after class completion.
Video Tutorials and Webinars: On-demand access to recorded video classes, product tutorials, and topical webinars that allow new users to learn at their own pace.
Custom Training: Individual and team custom training sessions are available for specialized topics, business processes, or advanced workflows, including setup for integrations such as Sketch3D or specific business modules.
Phone Support: Direct access to technical and product experts for troubleshooting, installations, and one-on-one help (1.800.710.1900, option 1).
Email Support: Dedicated support email for submitting queries, technical assistance, and customer service.
Help Desk and Live Chat: Online help desk and chat options for real-time assistance.
Knowledge Base and FAQs: Robust online documentation, user manuals, and searchable FAQs for self-service support and instant answers to common questions.
Community Forums: Access to community support, networking, and problem-solving with other DynaScape users.
DynaScape employs multiple security measures to protect user and business data across its cloud platforms and services. Key measures and policies include:
Industry-standard Security Controls: Personal data is stored on service provider servers with robust security protocols and standard controls; these include firewalls and access management to prevent unauthorized data access.
PCI Compliance: Where payment information is processed (such as billing via credit/debit cards), DynaScape’s service providers maintain strict Payment Card Industry (PCI) compliance for storing, processing, and transmitting cardholder data.
Data Encryption: All transmissions of personal or confidential data— between users and the DynaScape cloud systems—utilize encryption to protect against interception or tampering, though explicit technical details (such as AES-256) are not disclosed in public documentation.
Access Controls: Only authorized DynaScape staff and service providers have rights to access data, and access is on a “minimum necessary” basis for fulfilling legitimate business functions.
User Controls: Users retain rights to access, rectify, and request deletion or export of their own data, subject to verification. Data can also be deleted or restricted by administrators in most DynaScape modules.
DynaScape releases regular software updates for its suite, typically multiple times per year, and manages them in a streamlined, cloud-based process for most products.
Updates to core products (Design, Color, Manage360) occur 3–6 times per year, with public release notes published for each major and minor version.
Recent releases (2025) include updates in January, May, and June for major products, with more planned throughout the year.
For cloud-based products (like Manage360, DynaScape Creator), updates are automatically applied by DynaScape’s servers; users see new features or improvements without needing to install patches or purchase new versions.
For desktop software (like DynaScape Design), users are notified of updates and prompted to download/install them directly through the software interface or a support portal.
Release notes and feature highlights are posted on DynaScape’s website, and product feedback or feature requests can be submitted through support channels.
DynaScape’s policy on data ownership and portability is strongly aligned with best practices for SaaS business platforms and North American data privacy standards.
Primary Ownership: Customers are the primary owners of all their business, project, and personal data stored, created, or managed within their DynaScape account. This includes drawings, schedules, plant lists, and project documents.
Account Responsibility: The primary account holder is responsible for the content and activity under their account, with legal rights to access, modify, or export their business data.
No Unauthorized Use: DynaScape staff and service providers do not claim ownership over customer data, and may only access it if authorized by the customer or required for legitimate service delivery.
Export Capabilities: DynaScape provides various export options, including exporting drawings, plant lists, schedules, and project information to common formats like PDF, CSV, and proprietary DynaScape Manage360 integration files.
Data Access Rights: Customers can request copies of their stored personal or business data, which will be provided in a structured, commonly used format (for example, when closing an account or transitioning to another platform).
Deletion and Data Removal: Upon termination of service, customers may request data deletion or export, and DynaScape agrees to comply with verified requests in accordance with privacy regulations.
DynaScape’s terms for contract renewal and cancellation are clearly defined, balancing flexibility for customers with structured notice periods and automatic renewal mechanisms.
Contracts are typically month-to-month or annual, based on the user's initial order.
After the initial term, the contract will automatically renew for successive periods equal to the initial term (i.e., monthly or annually), unless properly cancelled by either party.
Either party may terminate the agreement by providing the required written notice:
For monthly contracts: 15 days’ written notice before the end of the current term.
For annual contracts: 30 days’ written notice before the end of the current term.
Immediate termination is possible by either party in cases of:
Material breach of contract terms.
Bankruptcy, insolvency, or assignment for the benefit of creditors.
Failure to pay (after notice), or other significant violations.
Upon expiration or termination:
Users must immediately cease using the service.
Each party must return or destroy the other’s confidential information, except where one copy is needed for compliance or record retention; confidentiality obligations persist.
Any unpaid, undisputed amounts become immediately due and payable.
Payment is required through the end of the contract term. Fees are generally non-refundable.
The company may change fees upon notice, and continued use constitutes acceptance of new fees.
Users must provide written notice to cancel auto-debit authorizations at least 15 days before the next billing date.
Suspension of service can occur if payment is not made, but service is restored when the issue is resolved.
DynaScape software meets several critical compliance standards for data privacy, security, and payment processing relevant to business software in North America and globally.
DynaScape
By EverPro
