DIMO Maint typical implementation process:
Needs Assessment: Implementation begins with a project scoping phase, where your requirements are assessed using a detailed questionnaire. This process helps DIMO Maint define your deployment needs and functional scope.
Training Schedule Planning: A personalized training calendar is established, typically spanning about 3 weeks. Training is delivered remotely or on-site for administrators and users, often accompanied by training videos and manuals for ongoing reference.
Platform and Mobile Deployment: The DIMO Maint (cloud or on-premise) platform and its mobile apps are deployed. For cloud-based solutions, you can be operational within 24 hours (for simple, single-site projects), while typical on-site projects take 4–8 weeks; more complex or multi-site rollouts may require several weeks to a few months.
Initial Training: Administrators receive direct training from a dedicated DIMO Maint technician. Training materials and videos are provided to build internal expertise and support further internal rollout.
Data Import and Configuration: Historical data and asset lists are collected via Excel templates or migration tools, with import and initial system configuration handled remotely alongside your technical administrator.
System Customization: Workflows, permissions, notifications, asset trees, and dashboards are tailored to your specific operations, with configuration support from the DIMO Maint team throughout the process.
Go-Live: After validation and user training, your environment goes live, and your team begins operational use of DIMO Maint for maintenance management, work orders, and reporting.
DIMO Maint
By DIMO Maint
DIMO Maint is highly customizable and adaptable, designed to fit a wide range of specific business needs across industries and organizational sizes. Here are the key data points illustrating its flexibility:
Custom Forms and Fields: Users can create and configure fully customizable electronic forms related to assets, sites, interventions, or requests, allowing organizations to collect and manage data specific to their processes.
Configurable Workflows: The system enables tailoring of workflows, job types, scheduling, and task management to match unique business practices. Work order templates, periodic maintenance plans, and alerts can all be personalized.
User Dashboard Personalization: Dashboards and reports are fully customizable by role—different user profiles (maintenance manager, technician, auditor) can access tailored views, shortcuts, alarms, KPIs, and indicators relevant to their tasks.
Multi-language, Multi-company, Multi-currency: DIMO Maint supports 18+ languages and can manage multiple business units or legal entities with different currencies and time zones, making it ideal for multinational or multi-site organizations.
Custom User Permissions and Roles: Admins can define specific user roles and permissions, choosing what data and actions are accessible by user or department. Rights can be customized down to the field and entity level for tight access control.
API and Integrations: The platform has a robust API and can integrate with a wide range of ERP, HR, purchasing, IoT, and business systems (e.g., Microsoft Dynamics, SAP, Sage, Oracle), enabling seamless data flow across your organization.
Custom Reports and Analytics: Businesses can build personalized reports and analytics dashboards, selecting metrics, KPIs, and visualizations that best reflect their operational priorities.
Drag-and-Drop Asset and Job Management: Assets and jobs can be managed via drag-and-drop within hierarchies and calendars, giving organizations flexibility to structure and visualize their operations as desired.
Custom Labels and Interface Localization: User interface text and system notifications can be adapted for local languages, terminology, or operational preferences—useful for complex or highly localized workflows.
Template Libraries and SOPs: Companies can create and manage libraries of templates, checklists, and standard operating procedures (SOPs), which can be attached to assets, sites, or maintenance types for standardized processes with room for tailoring.
DIMO Maint’s additional costs beyond basic subscription or license fees primarily include setup (implementation) fees, ongoing maintenance charges (for on-premise deployments), and, depending on the project scope, extra support or customization services.
For the cloud-based DIMO Maint MX and facility management (FM) solutions, setup (implementation) fees for "Quick Start" projects—covering remote installation, configuration, and training for a single site—start from around $4,300 to $4,300, depending on the version and deployment. Standard Express and Standard cloud versions have these setup fees for basic rollouts. For more complex, multisite, or highly customized projects, assisted implementation with on-site support, training, and integration is available at higher, custom-quoted costs—the actual amount depends on needs and can range much higher for large or heavily integrated deployments.
For the on-premise DIMO Maint OM platform, entry-level license purchase starts from $3,200, with an obligatory annual maintenance fee of 20% of the license price. This maintenance fee ensures you receive updates, security patches, and access to ongoing standard support services. On-premise models have setup fees starting from $6,300 for single-site, Express/Standard versions, including personalized remote or on-site consultancy, training, and data import.
Optional modules—like unlimited requester portals or advanced integrations—incur extra monthly or one-time charges (e.g., the unlimited requester module is $70/month for SaaS or $2,100 upfront for on-premise licenses).
Ongoing monthly subscription rates for the various cloud packages (Express, Standard, Full) start at $40–$80/month, with storage capacity and advanced features scaling with higher tiers. Facility management packages are often priced per site (from $20 to $90/month) or by portfolio/job volume.
DIMO Maint offers training and support services to ensure that new users can effectively implement and operate their CMMS (Computerized Maintenance Management System):
State-Approved Training Organization: DIMO Maint is a state-approved training provider and referenced with DATADOCK, making many of its training programs eligible for continuing education funding.
Dedicated Training Consultants: They provide a team of 15+ qualified, multilingual training consultants and a network of certified partners globally. Training is available on-site or remotely, and is tailored to each organization's specific needs and project stages.
Customizable Programs: Users can select from a comprehensive catalog, ranging from project management, installation, data recovery, and interface training to tailored, on-demand sessions for new staff or additional skills development.
Guided Onboarding and Quick Start: DIMO Maint offers rapidly deployable, remote “Quick Start” programs for its software, allowing users to become operational within as little as 24 hours (for DIMO Maint FM) or 10 days (for DIMO Maint OM), including training sessions, administrator guides, and instructional videos.
Continuous Improvement Consulting: Consulting services are available to enhance maintenance management knowledge—e.g., aligning maintenance policy with organizational strategy, process improvement, and change management.
24/7 Customer Support Portal: Users can submit support requests any time through www.supportdimo.com, where they also receive real-time tracking and full traceability of their queries and interventions (via email notifications, intervention reports, etc.).
Multilingual and Localized Support: Support is available in French, English, Spanish, and German, and DIMO Maint maintains a presence across three continents with a network of certified partners for local assistance.
Welcome Support Call: After go-live, every customer receives a “Welcome Support” call from the support team to validate credentials, introduce the support portal, explain ongoing support processes, and answer initial questions.
Remote Intervention: The support team can remotely access applications for troubleshooting and setup, saving time and expense while ensuring secure support.
Third-Party Application Maintenance (TMA): An optional service for outsourced maintenance system management, including software updates, additional training, customized KPIs, and interface management.
DIMO Maint implements a comprehensive suite of security measures to protect client data, particularly with its main CMMS solution, DIMO Maint MX:
ISO/IEC 27001:2022 Certification: DIMO Maint MX is ISO 27001 certified, the internationally recognized standard for information security management. This demonstrates a rigorous approach to safeguarding data confidentiality, integrity, and availability, and compliance with best practices in risk management, security protocols, and ongoing process improvement.
Encryption & Secure Communication: All communication between users and the platform is secured with HTTPS traffic encrypted (minimum TLS 1.2 and HSTS policies) to prevent interception. Data is encrypted in transit and at rest, ensuring protection both while being transferred and when stored on DIMO’s systems.
Hardware Security Modules (HSM): For managing encryption keys, DIMO Maint uses hardware-based security modules. Private keys used for data encryption are never exposed outside the HSM, enhancing the protection against unauthorized access.
Role-Based Access Control: Access to data within the platform is governed by strong user authentication and scoped by roles. This means only authorized personnel can access or manage specific information, reducing the risk of breaches due to privileges.
Audit Logs: DIMO Maint maintains immutable audit logs that record all significant actions, including key generation and data access. These are managed through Amazon CloudWatch and are planned to be accessible for audits by users and developers in the future.
Regular Security Audits & Updates: The company conducts frequent security audits, continuous monitoring, and timely security updates to address evolving threats and ensure the solution aligns with the latest standards.
Database Durability & Backups: Full database snapshots are taken daily with transactional backups every five minutes. This setup allows rapid restoration and limits potential data loss in case of an incident.
Global Compliance and Privacy: DIMO Maint’s approach and certifications also help clients demonstrate compliance with regulatory standards, including ISO 9001 for quality and ISO 14001 for environmental management, which are valuable for maintaining trust with stakeholders and auditors.
DIMO Maint issues updates to its CMMS (specifically the DIMO Maint MX SaaS solution) every three months. Here’s how the update management process works:
Quarterly Release Cycle: Updates are delivered on a regular three-month schedule to all users. This ensures that everyone is on the latest, most secure version and benefits from new features and improvements consistently.
Advance Notification: Users are informed one week prior to the update being applied to their environments. Comprehensive documentation outlining the new features and changes accompanies each new release.
Managed Deployment: Updates are first applied to training environments on the scheduled date. Production environments are updated 1–2 weeks later, allowing organizations to familiarize themselves with updates and resolve potential issues before full deployment.
Simultaneous Community Migration: All customers migrate to the new version at the same time, ensuring consistency and optimized security across the entire user base.
DIMO Maint, like most modern SaaS and CMMS providers, observes key principles regarding data ownership and portability to support user rights and regulatory compliance.
Customer Ownership: Data entered into DIMO Maint’s CMMS solutions by organizations (such as asset information, work orders, maintenance records, and user-generated content) remains the property of the customer. This is a standard industry practice and is necessary for compliance with international data privacy laws (e.g., GDPR).
Privacy and Access Control: Only the users, and those they authorize, can access or manage their private data. DIMO Maint enforces strict role-based access control and offers audit features for transparency and accountability.
Transparency and Compliance: DIMO Maint policies and systems are designed for transparency, clarifying how data is stored, who can access it, and under what circumstances. Data is subject to strong encryption, audit logs, and regular backups, supporting accountability and rapid restoration.
Data Export Capabilities: DIMO Maint CMMS supports data importation and exportation. Users may export master files, maintenance data, and other operational records in standard, machine-readable formats (like CSV), facilitating migration to or integration with other platforms or solutions.
Integration Features: The system includes tools like the DIMO Maint Connector for Sage 300, which allows users to extract, transfer, or synchronize master data and transactions between DIMO Maint and external ERP or financial systems. This aligns with the principle of data portability and minimizes vendor lock-in.
DIMO Maint offers flexible, scalable CMMS solutions designed to adapt as organizational needs grow or change. While detailed contractual terms are provided via direct inquiry, key aspects of scaling up or down with DIMO Maint include:
Scalable Architecture: The platform can accommodate increases or decreases in the number of users, sites, assets, or functionality, making it suitable for small businesses through to large, multi-site enterprises. It supports multi-language, multi-company, and multi-currency operations, which is helpful for organizations with evolving geographic or structural needs.
Cloud-Based and Modular Options: As a cloud/SaaS CMMS, DIMO Maint allows customers to quickly add or remove resources without on-premise infrastructure changes. Modules and licenses can typically be adjusted to match your current requirements, whether expanding to new locations or streamlining operations.
Integration and Interoperability: The software is designed to easily interface with existing business systems (such as ERP or HR platforms), enabling seamless integration during periods of organizational scaling or restructuring.
Support & Onboarding: Responsive customer support and training ensure scaling transitions—up or down—are managed smoothly, with technical guidance and adaptable deployment timelines.
DIMO Maint’s terms and conditions around contract renewal and cancellation are largely guided by standard industry practice, with particular stipulations detailed in their formal agreements. Here are the key data points:
Renewal Structure: DIMO Maint contracts are generally set for fixed terms, especially with SaaS/hosting agreements for DIMO Maint MX. Renewal is typically managed at the end of the original term and may require explicit agreement or proceed via an auto-renewal clause, depending on what was signed by both parties.
Modification at Renewal: When contracts are renewed, the terms, pricing, or clauses can be renegotiated by the parties. However, unless changed, the contract likely renews under the original conditions.
Advance Notice: Industry best practices recommend initiating contract renewal discussions about 30–90 days prior to the expiration date to avoid any disruption or unwanted automatic renewal.
Review Opportunity: Parties may review and renegotiate contract objectives before renewal. If either party wishes to amend pricing or terms, these adjustments can be incorporated into the renewed contract.
Strict Cancellation Clause: DIMO Maint (per the parent company, DIMO Corp.) imposes a strict rule where “under no condition may the Buyer cancel their obligations under this contract.” Attempted cancellation by the client grants DIMO Maint the right, at their discretion, to:
Recover all direct, indirect, and consequential damages caused by the attempted cancellation, or
Retain any deposit paid as liquidated damages.
Mid-Term Termination: Unless specifically agreed otherwise, the contract cannot be terminated early by the client for convenience. Breach of this policy can result in significant financial liability.
Force Majeure and Default: DIMO Maint may not be held responsible for performance failures due to force majeure (uncontrollable events like natural disasters, strikes, etc.). If the client defaults—such as by not paying invoices or refusing scheduled shipments—DIMO Maint can either defer further performance or cancel their remaining obligations under the contract.
DIMO Maint software meets several international compliance standards to ensure the security, reliability, and regulatory conformity of its Computerized Maintenance Management System (CMMS) solutions:
ISO/IEC 27001:2022 (Information Security Management System): DIMO Maint MX is certified to ISO 27001, the globally recognized information security standard. This certification demonstrates that DIMO Maint has implemented strict protocols to ensure data confidentiality, integrity, and availability. The certification covers core security controls and continuous risk management processes for all aspects of their SaaS and hosting operations, including HR, R&D, internal IT, delivery, and data centers.
ISO 9001 (Quality Management System): DIMO Maint follows ISO 9001, focusing on the continual improvement of quality management practices. This ensures that the software and services consistently meet customer needs and comply with applicable statutory and regulatory requirements.
ISO 14001 (Environmental Management System): The company also adheres to the ISO 14001 environmental management standard, which requires organizations to manage their environmental responsibilities systematically and sustainably. This is part of DIMO Maint’s integrated Quality, Safety, and Environmental (QSE) approach.
Occupational Health and Safety (ISO 45001): DIMO, the parent organization, holds ISO 45001 certification, demonstrating a robust framework for controlling workplace risks and improving employee safety and well-being.
Data Security, Privacy, and Auditability: Beyond certifications, DIMO Maint software embeds features for role-based access control, full audit trails, encryption of data both in transit and at rest, and regular security updates. This design supports compliance with regulatory obligations in industries with strict data security and privacy requirements.
