DialConnection is a provider of integrated contact center solutions, offering a range of services including inbound and outbound call management, automatic call distribution, interactive voice response, call recording, intelligent text messaging, and real-time data automation. The company operates both cloud and premise platforms and serves a diverse range of industries such as financial services, education, healthcare, and government.
Founded in 2000, DialConnection is headquartered in Mount Laurel, New Jersey. The company employs around 10 people and reported an annual revenue of $1 million in 2024. The company is led by Keith Larson, who serves as the President and Chief Operating Officer.
Inbound and outbound call management
Automatic call distribution
Interactive voice response (IVR)
Call recording
Intelligent text messaging
Real-time data automation
DialConnection's solutions are described as being fully integrated and customizable, suggesting ongoing development and enhancement of features to meet evolving customer needs.
DialConnection emphasizes delivering real business results, providing a return on investment (ROI), and navigating the complexities of a highly-regulated industry. They position themselves as partners in contact strategy, focusing on compliance and effective communication.
DialConnection serves a diverse customer base across various industries, including financial services, education, healthcare, government, and outsourced contact centers. The company provides solutions that are tailored to the specific needs of these industries, leveraging their real-time data management platform for automation and scalability.
DialConnection
By DialConnection
