Dedoose

The implementation process for Dedoose software is designed to be straightforward and user-friendly, allowing researchers to quickly get started with their projects. Here are the key steps involved:

1. Account Setup: Users begin by creating an account on the Dedoose website. This involves providing basic information and selecting a subscription plan.

2. Project Creation: Once the account is set up, users can create a new project by clicking on the "Projects" tab and filling in the necessary project information. This includes naming the project and setting up initial parameters.

3. Adding Team Members: For collaborative projects, users can add team members by navigating to the "Account" section and using the "Add user" button. This allows multiple researchers to work on the same project simultaneously.

4. Importing Data: Users can import various types of data, including text, audio, video, images, and survey data. The platform supports multiple file formats, such as Microsoft Word documents, PDFs, MP3s, WAVs, and MP4s.

5. Setting Up Descriptors: Descriptors are used to describe the sources of data (e.g., participants, documents). Users can create new descriptor fields by clicking on the "Descriptors" tab and defining the necessary attributes.

6. Coding and Memoing: Users can start coding their data by creating a code tree with root, child, and grandchild codes. Memos can be added to capture analytic notes and insights during the coding process.

7. Data Visualization and Analysis: Dedoose provides various tools for data visualization, such as charts, tables, and plots. Users can run queries, check results, and save their analyses for future reference.

8. Training and Support: Dedoose offers training resources and support to help users get the most out of the platform. This includes user guides, tutorials, and customer support.

The entire implementation process can vary in duration depending on the complexity of the project and the user's familiarity with the platform. For most users, setting up a basic project and importing data can be done within a few hours. More complex projects with extensive data and multiple team members may take a few days to fully implement.

Dedoose offers several customization options to fit specific business needs, particularly through its flexible coding and data management features. Users can create custom codebooks, organize codes hierarchically, and adjust code settings and preferences. The platform also allows for the import of codes via Excel spreadsheets, making it easier to integrate existing coding frameworks. Additionally, Dedoose supports various data types, including text, audio, video, images, and survey data, which can be tailored to the specific requirements of different research projects. While Dedoose does not offer extensive customization options like some enterprise software, its flexibility in data handling and coding makes it adaptable for various research needs.

Dedoose's pricing structure is primarily based on subscription plans, but there are additional costs to consider:

1. Subscription Plans:
   • Individual Plan: $17.95 per active month.
   • Student Plan: $12.95 per active month with a valid student ID.
   • Small Group (2-5 users): $15.95 per user per active month.
   • Large Group (6+ users): $13.95 per user per month.
   • Premier Plan: Up to 20 users, includes advanced training and consultation.

   • Enterprise Plan: Unlimited users, includes advanced training, consultation, and dedicated support.

2. Audio and Video Data Storage:
   • Each account receives 1 hour of free audio and 30 minutes of free video storage.

   • Additional storage costs: $0.05 per hour per month for audio data and $0.25 per hour per month for video data.

3. Training and Consultation:
   • Premier and Enterprise plans include advanced training and consultation as part of the package.

   • Additional training and consultation services can be arranged for an extra fee.

4. Support Charges:

   • Basic support is included in all plans, but dedicated support and account management are available in the Premier and Enterprise plans.

Dedoose aims to provide a cost-effective solution for researchers, with a pricing model that scales according to the number of users and the level of support required.

Dedoose offers a variety of training and support options to help new users get started and make the most of the platform:

1. User Guides and Tutorials: Dedoose provides comprehensive user guides and tutorials that cover all aspects of the platform, from basic setup to advanced features. These resources are available on their website and are designed to help users navigate the platform effectively.
2. Webinars and Workshops: Dedoose regularly hosts webinars and workshops that provide in-depth training on specific features and best practices. These sessions are led by experienced trainers and are a great way for users to learn directly from experts.
3. Online Help Center: The Dedoose Help Center offers a wealth of information, including FAQs, troubleshooting tips, and detailed articles on various topics. Users can search for specific issues or browse through different categories to find the help they need.

4. Email and Phone Support: Dedoose provides support via email ([email protected]) and phone ((866) 680-2928)

   . Users can reach out to the support team for assistance with any issues or questions they may have.

5. Training Programs: For organizations and larger teams, Dedoose offers customized training programs that can be tailored to specific needs. These programs include hands-on training sessions, advanced workshops, and consultation services.

Dedoose takes data security very seriously and has implemented several measures to ensure the protection of user data:

1. Encryption: All data communication through Dedoose is encrypted using AES-256 CBC encryption and SSL/TLS protocols. This ensures that data is securely transmitted between users and the Dedoose servers.

2. Data Storage and Backup: Dedoose employs the highest levels of data encryption for storage and backup. Data is stored on secure servers managed by Microsoft Azure, which provides extensive physical and network security measures.

3. Compliance with Standards: Dedoose complies with several industry standards and certifications, including ISO/IEC 27018, ISO 27001, HIPAA, FedRamp Moderate, SOC 1 and SOC 2, and the EU-US Privacy Shield Framework. These certifications ensure that Dedoose meets stringent security and privacy requirements.

4. Access Controls: Dedoose uses a layered approach to physical security, with multiple levels of access approval required to gain entry to data centers. This reduces the risk of unauthorized access to data.

5. Data Privacy: Dedoose is committed to protecting user privacy and does not share customer information with third parties. Users have control over their data and can view, export, and delete their personal information as needed.

6. Breach Response: In the event of a data breach, Dedoose has a systematic plan for response and notification. The technical staff, led by the Chief Technical Officer, will assess the breach and take appropriate actions to mitigate its impact.

These measures ensure that Dedoose provides a secure environment for researchers to manage and analyze their data.

Dedoose does not specify a fixed schedule for releasing updates, but they regularly enhance the platform with new features, improvements, and bug fixes. Updates are managed seamlessly, with minimal disruption to users. The platform is cloud-based, so updates are automatically applied without requiring user intervention. This ensures that all users have access to the latest features and security enhancements as soon as they are released. Dedoose also communicates significant updates and changes through their website and email notifications to keep users informed.

Dedoose has a clear policy regarding data ownership and portability:

1. Data Ownership: Users retain full ownership of their data. Dedoose does not access, use, or share user data without explicit permission. This ensures that users have complete control over their research data and personal information.

2. Data Portability: Dedoose provides mechanisms for users to view, export, and delete their data. Users can export their data in various formats, such as Excel or CSV, making it easy to transfer data to other platforms if needed. This flexibility is particularly useful for researchers who may need to share their data with collaborators or move their projects to different software.

3. Data Retention: Dedoose retains data for up to two years after the expiration of all user logins. During this period, authorized users can regain access to their project data by submitting a written request. This policy ensures that users have ample time to retrieve their data if needed.

4. Privacy and Security: Dedoose is committed to protecting user privacy and complies with various data protection regulations, including GDPR. They do not sell or trade user data with third parties and require users to opt-in for any communications.

These policies ensure that users have full control over their data and can easily manage their research projects within the Dedoose platform.

Dedoose offers flexible terms for scaling up or down based on organizational needs:

1. Subscription Plans: Users can choose from various subscription plans, including Individual, Student, Small Group, Large Group, Premier, and Enterprise plans. This flexibility allows organizations to select a plan that best fits their current needs and budget.
2. Adding or Removing Users: Organizations can easily add or remove users from their account group. When adding users, the organization is responsible for paying their associated fees. Removing users can be done at any time, and the charges will adjust accordingly.
3. Monthly Billing: Dedoose operates on a monthly billing cycle, which means organizations can scale their usage up or down on a month-to-month basis without long-term commitments. This is particularly useful for projects with fluctuating team sizes or durations.
4. Premier and Enterprise Plans: For larger organizations, the Premier and Enterprise plans offer additional features such as advanced training, consultation, and dedicated support. These plans can be customized to meet specific organizational needs and can be adjusted as those needs change.

1. Renewal: Dedoose subscriptions are automatically renewed monthly unless canceled by the user. Users can manage their subscription settings through their account dashboard.
2. Cancellation: Users can cancel their subscription at any time. Cancellation will take effect at the end of the current billing cycle, and no further charges will be incurred. To cancel, users need to follow the instructions provided in their account settings or contact Dedoose support.

3. Refund Policy: Dedoose does not offer refunds for partial months of service. Once a subscription is canceled, users will retain access to their account until the end of the current billing period.

4. Data Retention: After cancellation, Dedoose retains user data for up to two years, allowing users to request access to their data during this period. Users can also export their data before canceling their subscription.

These compliance standards demonstrate Dedoose's commitment to maintaining high levels of data security and privacy for its users.Dedoose meets several important compliance standards to ensure data security and privacy:

1. ISO/IEC 27018: This standard focuses on the protection of personal data in the cloud.

2. ISO 27001: An international standard for information security management systems.

3. HIPAA: Compliance with the Health Insurance Portability and Accountability Act ensures the protection of sensitive health information.

4. FedRamp Moderate: This certification ensures that Dedoose meets federal security standards for cloud services.

5. SOC 1 and SOC 2: These standards ensure that Dedoose has effective controls in place for financial reporting and data security.

6. GDPR: Compliance with the General Data Protection Regulation ensures the protection of personal data for users in the European Union.

7. EU-US Privacy Shield: This framework ensures that Dedoose complies with data protection requirements when transferring personal data between the EU and the US.

These compliance standards demonstrate Dedoose's commitment to maintaining high levels of data security and privacy for its users.