Ease of Use: CrowdChange is frequently praised as user-friendly and intuitive for both administrators and donors, allowing for easy setup and management of fundraisers without coding.
Customer Support: The support team is described as responsive, knowledgeable, and proactive, with several reviewers highlighting their willingness to provide personal guidance, training, and fast resolutions.
Fundraising Features: Users report that features like team/individual fundraising pages, gamification, and quick event launches help boost engagement and revenue. Several organizations mention substantial increases in donations after switching to CrowdChange.
Customization and Control: The platform offers customizable pages, real-time changes, and flexible management of campaigns, which users find empowering and time-saving.
Data and Reporting: Donor tracking, reconciliations, and data exports are highlighted as well-organized and accessible by most reviewers.
Customization Limits: Some reviewers express a desire for more advanced customization options, especially for donation/event layouts, ticketing, and service fees.
Event Ticketing: Table/group ticketing lacks flexibility—e.g., buying a table issues a single ticket for a group instead of individual tickets, complicating event entry management.
Sponsor Handling: Users note it's not possible to track sponsors separately from fundraiser totals, which impacts reporting and transparency for some organizations.
Post-Registration Edits: Modifying registrant information after a transaction can be cumbersome or limited.
