Crowdcast

Account Setup: Create a host account and choose a subscription plan based on streaming hours and audience size.

Event Creation: Use the dashboard to schedule webinars or live events with customizable titles, descriptions, and registration forms.

Integration: Connect with tools like YouTube, Facebook Live, Stripe (for paid events), and email platforms.

Branding & Layout: Customize backgrounds, logos, and overlays to match your brand identity.

Testing & Dry Runs: Hosts often conduct test events to ensure smooth streaming and audience interaction.

Go Live: Launch your event with features like live chat, polls, Q&A, and screen sharing.

Timeline: Setup and launch can take a few hours to a couple of days, depending on event complexity and integrations

Custom Registration Fields: Collect targeted attendee data during sign-up.

Branded Emails: Personalize email templates sent to registrants and attendees.

Custom URLs: Create branded event links for marketing and recognition.

Multi-Session Events: Host series or recurring events with structured sessions.

Role Assignments: Assign channel-level and event-level roles for team collaboration

Music Mode & RTMP Support: Enhance audio quality for performances or high-fidelity streams.

Limited Deep Customization: While branding and layout are flexible, deeper UI or feature-level customization is limited.

Help Center Access: Comprehensive documentation and tutorials available via Crowdcast Docs.

Live Demos & Product Tours: Video walkthroughs and onboarding sessions to help users get started.

Email Support: Available Monday to Friday, 9 AM – 5 PM GMT/EST at [email protected].

In-App Help Portal: Users can access support directly from their dashboard by clicking the icon in the bottom-left corner.

Language Support: Assistance available in multiple languages for global users.

User Guides: Downloadable guides for step-by-step instructions on hosting and managing events

Account Controls: Users can manage passwords, email settings, and notification preferences securely.

Role-Based Access: Channel-level and event-level roles help limit access to sensitive features.

RTMP & Music Mode: Secure streaming protocols for high-fidelity and professional-grade broadcasts.

Channel-Level Banning: Hosts can block disruptive users across all events to maintain safety.

Insider Threat Awareness: Crowdcast partners with cybersecurity experts to address risks like compromised accounts and SaaS vulnerabilities.

Regular Updates: Crowdcast frequently rolls out new features, bug fixes, and performance improvements.

Dashboard Notifications: Users can view updates by clicking the “?” icon and selecting “See all updates”.

Public Updates Page: All recent changes are listed on Crowdcast’s Updates Page.

Recent Enhancements:

• CTA analytics for tracking engagement

• Reengineered chat for scalability

• Lightning-fast replay clipping

• New Zapier triggers for automation.

User-Controlled Data: Users retain ownership of the personal data they provide, including registration details, event content, and attendee interactions.

Export Options: Hosts can export attendee lists and engagement metrics for use in external systems.

Third-Party Sharing: Data may be shared with integrated services (e.g., Stripe, email platforms) only as needed for functionality.

Data Retention: Upon account cancellation, data (including event replays) is retained for 30 days before permanent deletion.

Privacy Rights: Users can request access, correction, or deletion of their personal data under applicable privacy laws.

Flexible Plans: Crowdcast offers tiered subscription plans based on streaming hours and audience size, allowing users to upgrade or downgrade as needed.

Pause Option: Users can pause their subscription without losing access to replays or event data.

No Long-Term Lock-In: Monthly billing allows organizations to adjust usage without long-term commitments.

Technical Scalability: Crowdcast has scaled its infrastructure to support large events and spikes in usage, especially during global shifts to online platforms

Auto-Renewal: Subscriptions renew automatically unless canceled through the dashboard.

Cancellation Process:

• Navigate to Settings > Billing & Plans > View Plan Details.

• Select Cancel & schedule deletion, then confirm cancellation.

Data Deletion Timeline: All channel data and event replays are deleted permanently after 30 days of cancellation.

Pause Option: Users can pause their plan instead of canceling, preserving access to past events.

Feedback Opportunity: Users are invited to provide feedback during cancellation to improve the service.

GDPR Compliance: Crowdcast adheres to the General Data Protection Regulation for EU users.

Authentication & SSO: Supports secure login protocols and single sign-on for enterprise users.

Supply Chain Transparency: Uses trusted vendors like Stripe, Intercom, and SendGrid with known security profiles.

Security Certifications: Crowdcast’s infrastructure aligns with industry standards for data protection, though specific certifications (e.g., SOC 2, ISO 27001) are not explicitly listed