contactSPACE, founded by CEO David O’Leary, is a cloud-based contact-center SaaS provider headquartered in St Leonards, NSW, Australia, with offices in the UK, US, and NZ. It supports teams of 5–500 agents across industries like fundraising, education, debt collections, and financial services. Key strengths include intelligent outbound strategies, dynamic CallGuides®, omnichannel engagement, and built-in PCI-compliant payment IVR Software Advice+11
Founded: 2014 by industry veterans, led by David O’Leary with decades of contact-center experience .
No external funding; privately held.
Outbound: Progressive, predictive, preview dialing; automatic lead allocation; smart contact timing; auto-wrap
CallGuides®: Dynamic in-call scripting/workflow UI, built with drag‑and‑drop; integrates CRMs and supports in-call payments
Inbound & IVR: Graphical IVR builder, callback queue, PCI‑compliant automated agent for payments
Omnichannel: Voice, SMS, email, live chat, video chat via unified interface,
Analytics & QA: Real-time dashboards, sentiment emoticons, KPI tracking, QA scoring, extensive reporting exports
Voice analytics module launched recently, plus Pulse performance management tool
Team of ~16–19 with strong contact-center domain expertise under David O’Leary
Culture centered on outcomes, user-friendly design, responsive deployment, and customer success support, not just reactive support .
Clients: ~17 organizations globally, including non-profits like Oxfam Aotearoa, WWF Australia, ASTIA Outbound, universities, and outsource agents.
Customer feedback: Case study quotes cite doubling of contact rates, faster growth, and improved customer experience.
contactSPACE
By CONTACTSPACE
