The implementation process for ConnectWise ScreenConnect software is structured and comprehensive, typically occurring in three main stages: onboarding, implementation, and go-live.
Go Live (1-4 weeks): In the final stage, the consultant helps roll out the software, provides support during training, and addresses any remaining issues. This phase ensures that the business is ready to fully utilize the software, with the consultant available to answer questions and provide final adjustments.
Overall, the total implementation time can range from 6 to 20 weeks, depending on various factors such as business size and specific requirements.
ConnectWise ScreenConnect offers extensive customization options to fit specific business needs, making it a highly versatile remote support solution. Users can personalize over 1,200 settings, allowing them to tailor the software to their brand and operational requirements. Key customization features include:
ConnectWise Control
By ConnectWise
ConnectWise ScreenConnect offers a range of pricing plans and associated costs, which include setup fees, maintenance, and support charges:
ConnectWise ScreenConnect provides comprehensive training and support to help new users get the most out of the software:
ConnectWise Control implements several security measures to protect data. These include:
End-to-end encryption to ensure data is secure during transmission.
Two-factor authentication (2FA) to add an extra layer of security.
Role-based access control to restrict access to sensitive information based on user roles.
Regular security audits and updates to address potential vulnerabilities.
ConnectWise Control releases updates regularly to enhance functionality and address security issues. The updates are managed through an automated process, ensuring that users always have access to the latest features and security patches.
ConnectWise ScreenConnect's policy on data ownership is clear: customers remain the data controllers for all data they store in their ConnectWise instance. This means that customers have full control over their data, including the responsibility to apply appropriate access controls and security measures. ConnectWise acts as a data processor, ensuring that the data is handled securely and in compliance with relevant regulations, such as the General Data Protection Regulation (GDPR).
Regarding data portability, ConnectWise ScreenConnect complies with GDPR, which grants data subjects the right to transfer their personal data to another service provider. This ensures that users can export their data in a structured, commonly used, and machine-readable format, facilitating the migration to other platforms if needed.
ConnectWise ScreenConnect offers flexible terms for scaling up or down as organizational needs change. Users can modify their subscription plans and license types through the cloud portal. The process involves selecting the desired package, adjusting the number of licenses, and updating billing information accordingly
. This flexibility allows organizations to scale their remote support capabilities in line with their growth or reduction in demand.
The pricing structure is designed to accommodate different levels of usage:
ConnectWise Control agreements automatically renew for successive one-year periods unless either party provides written notice of non-renewal at least 60 days prior to the expiration date.
The per-unit pricing may increase during any renewal term.
Either party can terminate the agreement for cause, such as material breach or failure to pay fees, if the breach is not cured within 30 days of written notice.
ConnectWise reserves the right to suspend services if the customer is 30 days or more overdue on payment.
ConnectWise Control meets compliance standards such as GDPR for data protection in the EU, HIPAA for protecting healthcare data, and PCI DSS for securing credit card transactions.
ConnectWise has completed third-party HIPAA assessments for ConnectWise Control.
ConnectWise Control can potentially meet NIST SP 800-171 requirements with an on-premises installation, AES-256 encryption, and multi-factor authentication configured.
