ConexEd

ConexEd provides a streamlined and efficient implementation process designed to help educational institutions get up and running quickly. Here’s what the typical process looks like:

1. Personalized Account Management
   Each institution is assigned a dedicated Account Manager who guides them through every step of the onboarding process and ensures ongoing support.

2. Collaborative Planning
   The ConexEd team works closely with the institution to understand specific needs and tailor the platform’s features and integrations accordingly.

3. System Setup and Integration
   Core modules are activated, such as appointment scheduling, campus event management, student activity tracking (CRM), and Early Alerts. Integration with the institution’s Learning Management System (LMS) is also completed during this phase.

4. Staff and Faculty Training
   Comprehensive training is provided to ensure staff and faculty are comfortable and proficient with the platform.

5. Ongoing Support and Updates
   After launch, institutions receive continuous support and benefit from regular updates, including new features and bug fixes.

ConexEd is designed to be highly customizable to meet the unique requirements of each institution or organization. Here are several key data points about its customization capabilities:

• Custom Dashboards and Reporting: Institutions can tailor dashboards, analytics, and reports to track the metrics and outcomes that matter most to them.

• Workflow Customization: The platform supports the creation of custom workflows, allowing organizations to align ConexEd with their specific processes for appointments, events, case management, and student engagement.

• Integration with Existing Systems: ConexEd can integrate with a variety of third-party systems such as Learning Management Systems (LMS), Student Information Systems (SIS), and Customer Relationship Management (CRM) tools. Integrations can be customized to ensure seamless data exchange.

• Custom Forms and Fields: Users can design custom registration forms, set up unique seating limits, create waitlists, and track event attendance based on their operational needs.

• Role-Based Access: The platform allows for the configuration of different user roles and access levels, supporting complex organizational structures and permissions.

• Personalized User Experience: Faculty and staff can customize their profiles and information cards to reflect their roles, specialties, and areas of responsibility.

• Ongoing Feature Development: ConexEd regularly releases new features and updates in response to partner feedback, ensuring the platform evolves to meet changing needs.

ConexEd’s pricing and additional costs can vary depending on the size of the institution, the modules selected, and the level of customization required. Here are the main cost considerations:

• Subscription Fees: ConexEd typically operates on a subscription-based model. The actual cost depends on the institution’s size and the specific features or modules selected.

• Setup and Implementation Fees: Institutions can choose between remote and on-site implementation. On-site setup and training may incur additional charges.

• Maintenance and Support: Regular software updates and basic support are generally included in the subscription. However, premium support options or custom service levels may have extra costs.

• Training: Initial training for staff and faculty is usually included. Additional or advanced training sessions, especially if conducted on-site, may require extra payment.

• Integration Costs: Standard integrations are often included, but complex or custom integrations (for example, with unique SIS or LMS platforms) may involve additional fees.

• Support Channels: Support is available via phone, email, chat, and a knowledge base. Some premium or advanced support services might come at an extra charge.

ConexEd provides a thorough onboarding and support experience to help new users become confident with the platform:

• Onboarding and Training: Institutions receive support from an Implementation Specialist who guides them through setup and provides training tailored to each department’s needs. Both remote and on-site training options are available, ensuring users can learn in the format that works best for them.

• Ongoing Support: Each institution is assigned a dedicated Account Manager for ongoing assistance. Users can also reach support through phone, email, chat, and a comprehensive knowledge base.

• User Resources: Detailed user guides, troubleshooting tips, and video tutorials are provided to help with common tasks such as scheduling, video meetings, and profile customization.

• Interactive Tutorials: Step-by-step instructions and video resources are available to make learning the platform straightforward and accessible.

• Responsive Service: ConexEd is known for quick response times and a willingness to address user feedback, implement feature requests, and resolve issues promptly.

ConexEd employs multiple layers of security to protect user data and ensure privacy:

• Encryption: All files are encrypted and stored securely. Web communications use strong SSL encryption, and server certificates are issued by a recognized authority.

• Regulatory Compliance: The platform is built to comply with FERPA, ADA, and HIPAA, protecting sensitive educational and health information.

• Data Residency: All data is stored within the United States and is never mixed with international data, ensuring compliance with U.S. privacy standards.

• Access Controls: Only authorized users and staff can access data, and employees with access are contractually required to maintain privacy.

• Privacy Practices: Personal data is never sold or shared without explicit consent. Sensitive information is only collected when necessary for platform functionality and support.

• Secure Transmission: Data is encrypted during transmission between users, servers, and integrated systems to prevent unauthorized access.

• Incident Response: Security and accessibility issues are addressed quickly, with a commitment to respond within one business day and provide a resolution plan.

ConexEd is proactive in keeping its platform current and reliable:

• Bi-Weekly Updates: The platform is updated every two weeks with new features, bug fixes, and improvements, which is much faster than the industry average.

• User-Driven Enhancements: Updates are often based on feedback from partner institutions, ensuring the platform continues to meet user needs.

• Transparent Communication: Institutions are kept informed about updates and changes, and Account Managers are available to explain new features or assist with transitions.

• Accessibility Checks: Every update is tested for accessibility to ensure all users can benefit from improvements.

ConexEd’s approach to data ownership emphasizes user and institutional control over personal and institutional data:

• User and Institutional Control: Data stored on ConexEd servers is password-protected and accessible only to the account holder, individuals entrusted with the password, authorized staff of the institution, and ConexEd employees who require access for system administration or customer support. All ConexEd employees with access to user data are contractually bound to respect privacy.

• Data Modification and Deletion: Users can update, modify, or delete their personal information stored on ConexEd. Requests for changes can be submitted via email or the support ticketing system.

• Data Portability: While the platform allows users to update or remove their data, specific details about exporting data for portability are not explicitly stated. However, the ability to modify or delete data suggests some level of user control over their information.

• Privacy Commitment: Personal data is collected only as needed for platform functionality, and is never sold or shared with third parties without explicit consent.

ConexEd is designed for scalability and flexibility, allowing organizations to adjust their usage as needs evolve:

• Scalable Platform: ConexEd can be deployed for a single department or scaled up to serve large, multi-campus districts. This flexibility allows institutions to expand or reduce their use of the platform in line with changing requirements.

• Customizable Modules: Institutions can activate or deactivate modules and features as needed, ensuring they only pay for what they use and can adjust services as their needs change.

• Support for Organizational Changes: The platform’s architecture supports easy onboarding of new departments or campuses and can accommodate reductions in scale without disruption.

• Dedicated Account Manager: Each institution is assigned an Account Manager who assists with scaling decisions, implementation, and ongoing support, making transitions smooth and responsive to organizational growth or downsizing.

• Contract Duration: ConexEd typically operates on an annual or multi-year subscription model. Institutions agree to a set term for access to the platform and its services.

• Renewal Process: Contracts are generally set to renew automatically at the end of the term unless notice of cancellation is provided. The renewal process may include a review of service usage, pricing adjustments, and an opportunity to modify the scope of services.

• Cancellation Policy: Institutions wishing to cancel their contract are usually required to provide written notice within a specified period before the renewal date (often 30 to 90 days). Early termination may result in fees or loss of access to the platform.

• Scaling Terms: As organizational needs change, institutions can typically scale services up or down at renewal or through amendments to the contract. This includes adding or removing modules, adjusting user counts, or expanding to new departments or campuses.

• Data Access Upon Termination: Upon contract cancellation, institutions retain ownership of their data. ConexEd’s privacy and security policies emphasize that data is accessible only to authorized users and can be modified or deleted as requested. Institutions should coordinate with ConexEd to export or transfer data before the end of service.

ConexEd is designed to meet multiple compliance standards relevant to educational institutions and student data protection:

• FERPA (Family Educational Rights and Privacy Act): ConexEd fully complies with FERPA, ensuring that student education records are protected, access is controlled, and disclosure of personally identifiable information is managed according to federal law. Rights under FERPA transfer to students at age 18 or upon entering postsecondary education.

• ADA (Americans with Disabilities Act): The platform is built for digital accessibility, conforming to ADA requirements and supporting equitable access for users with disabilities. ConexEd also aligns with WCAG 2.2 A and AA Success Criteria, ensuring its software is perceivable, operable, understandable, and robust for all users.

• HIPAA (Health Insurance Portability and Accountability Act): When applicable, such as for student health records managed by educational institutions, ConexEd supports HIPAA compliance by securing protected health information and ensuring proper access controls.

• Data Security Standards: All files are encrypted and hosted on Amazon Web Services (AWS) S3, using 256-bit SSL encryption for web communication. Data is stored exclusively within the United States, never crosses international borders, and is not co-mingled with international data, including student health records.

• Accessibility: Accessibility is a top development priority, with thorough testing and rapid response to any reported accessibility issues.