ClickTime

Initial Setup:

• Account Creation: Setting up user accounts and defining roles and permissions.
• Configuration: Customizing the software settings to align with company policies and workflows.

Customization:

• Custom Fields and Branding: Adding custom fields, notes, and company branding to reports and interfaces.
• Workflow Adjustments: Tailoring the software to fit specific business processes and requirements.

Data Migration:

• Importing Historical Data: Transferring existing data from previous systems into ClickTime.
• Integration: Setting up integrations with other systems such as project management tools, payroll systems, and accounting software.

Training:

• Training Sessions: Conducting training sessions for administrators and end-users to ensure they are comfortable using the software.
• Support Resources: Providing access to training videos, support articles, and a knowledge base.

Testing and Validation:

• Pilot Testing: Running a pilot test with a small group of users to identify any issues and make necessary adjustments.
• Full Deployment: Rolling out the software to the entire organization once testing is complete.

1. Custom Branding: You can add your company's branding and logos to reports and the platform interface, ensuring a professional and consistent look.
2. Custom Fields: Tailor timesheets with custom fields to capture specific data relevant to your business processes.
3. Terminology: Customize the terminology used within the platform to align with your industry’s language, simplifying onboarding and boosting productivity.
4. Administrative Controls: Set permissions, enforce rules, and drive accuracy within your time tracking processes. Customize access rights and establish rules to streamline approvals and ensure compliance.
5. Advanced Customization: Options such as distinct client selectors, tailored values in selectors, adjustable widths of selectors, and the ability to incorporate sub-jobs are available upon request.

Pricing Plans

Starter Plan:

• Cost: $12 per user per month (up to 25 users).
• Features: Basic time tracking, over 70 reports, and basic support.

Team Plan:

• Cost: $15 per user per month (up to 200 users).
• Features: Everything in the Starter plan plus approval workflows, advanced billing rates, and time off management.

Premier Plan:

• Cost: $27 per user per month.
• Features: Everything in the Team plan plus project budgeting, resource management, and an account manager.

Additional Costs

• Expense Tracking: $4 per person per month. This feature allows users to track expenses alongside their time entries.
• Custom SAML and SCIM User Provisioning: Available upon request. This is typically required for advanced user management and integration with enterprise identity systems.
• Professional Services: For advanced customization, integrations, and setup, professional services may be required. These services are usually quoted based on the specific needs of the business.
• QuickBooks Integration: Requires a custom quote. This integration is essential for businesses that need to sync time tracking data with their accounting software.
• Historical Data Upload: Included in all plans, but the extent of historical data access varies (3 years for Starter, 5 years for Team, and 7 years for Premier).

Training and Support

• ClickTime provides comprehensive training and support options to ensure new users can effectively utilize the software:
• Training Videos: Available for standard users, managers, and administrators, covering various aspects of the software.
• Support Center: Access to a knowledge base and support articles for self-help.
• Phone and Email Support: Available Monday through Friday from 7 am to 5 pm Pacific Time.
• Self-driven Onboarding and Training: Included in all plans, allowing users to get started at their own pace.
• Dedicated Support Teams: ClickTime provides dedicated in-house support, success, and services teams to help users maximize the potential of the software.

• Training Videos: Available for standard users, managers, and administrators, covering various aspects of the software.
• Support Center: Access to a knowledge base and support articles for self-help.
• Phone and Email Support: Available Monday through Friday from 7 am to 5 pm Pacific Time.
• Self-driven Onboarding and Training: Included in all plans, allowing users to get started at their own pace.
• Dedicated Support Teams: ClickTime provides dedicated in-house support, success, and services teams to help users maximize the potential of the software.

1. Physical and Network Security: ClickTime uses Tier 1 colocation facilities with SOC 2 certification, ensuring robust physical security and network protection.
2. Data Encryption: Sensitive data is encrypted using AES encryption, and all data transmissions are secured with SSL encryption.
3. Regular Backups: Encrypted snapshots of the ClickTime database are sent daily to a secure storage datacenter to prevent data loss.
4. Continuous Monitoring and Audits: ClickTime conducts continuous monitoring, regular security audits, and proactive incident response measures to maintain data security.
5. Compliance with Standards: ClickTime complies with GDPR, CCPA, and other relevant data protection regulations, ensuring that data handling practices meet stringent legal requirements.
6. Security Vulnerability Reward Program: ClickTime has a program in place to address security issues responsibly and promptly, assessing reports based on business risk and impact.

1. Regular Updates: ClickTime continuously improves its software, with updates being released frequently. These updates can include new features, bug fixes, performance enhancements, and security patches. For example, ClickTime has released updates to its desktop application to resolve issues and enhance user experience.

2. Automatic Management: Updates are managed automatically, ensuring that users always have access to the latest features and improvements without needing to manually install updates. This seamless process helps maintain the software's reliability and security.

3. User Feedback: The development team at ClickTime often incorporates user feedback into their updates, ensuring that the software evolves to meet the needs of its users.

Data Ownership

ClickTime's policy on data ownership is clear and customer-centric. Here are the key points:

• Customer Control: The organization or third party that purchases ClickTime services (referred to as the "Customer") retains sole ownership and control over their data. ClickTime acts as a data processor, handling data on behalf of the Customer.
• End-User Data: If you are using ClickTime through an invitation from a Customer (such as your employer), the Customer retains exclusive ownership of the data you submit to ClickTime. For any data deletion requests, you must contact the Customer directly.

Data Portability

ClickTime ensures that customers have full control over their data and can easily export it when needed. Here are the details:

• Data Export: Customers can export their data at any time using ClickTime's data export features. This includes the ability to download all timesheet data within a specified time period and choose which fields to include in the export file.
• Data Linking: ClickTime offers a feature called Data Linking, which allows companies to update their spreadsheets or databases with fresh data from their ClickTime account on demand. This functionality enhances accessibility and efficiency in retrieving information from the ClickTime system.
• Customizable Data Export: This feature enables administrators and managers to select and save specific fields to be exported, facilitating seamless integration with external applications like Microsoft Excel and Google Sheets.

1. Adjustable Licenses: Customers can easily adjust the number of user licenses based on their current needs. This flexibility allows organizations to scale their usage up or down without long-term commitments.

2. Monthly and Annual Plans: ClickTime provides both monthly and annual subscription plans. Monthly plans offer the most flexibility, allowing organizations to change the number of users or cancel the service at any time without penalties. Annual plans typically require a commitment for the year but may offer cost savings compared to monthly plans.

3. Billing Adjustments: Billing is based on the average number of users each month, allowing for dynamic adjustments in costs as the number of users changes.

Monthly Plans:

• Can be canceled at any time by an administrator through the ClickTime website.
• The cancellation process involves logging into the account, filling out a cancellation form, and selecting a data archive option.
• After submitting the cancellation request, an automated email confirmation is sent, followed by a final confirmation once the cancellation is processed.
• A final bill is issued for the last month of access.

Annual Plans:

• Require a commitment for the year. To cancel before the end of the commitment, customers must contact ClickTime support.
• Upon cancellation, customers can choose from three data archive options:
• Maintain Account: Retain all data and allow up to 2 administrators to access the account for 2 additional years, with no setup fees if reactivated within this period.
• Archive Account: Hold all data for 2 years, with waived setup fees if reactivated within this time.
• Delete Data: Data is retained for 30 days post-cancellation, after which it may be deleted.

1. GDPR (General Data Protection Regulation): ClickTime complies with GDPR, ensuring robust data protection for EU residents and regulating the transfer of personally identifiable information (PII) beyond the European Economic Area (EEA).
2. CCPA (California Consumer Privacy Act): ClickTime adheres to CCPA regulations, providing data protection and privacy rights to California residents.
3. SOC 2 & 3 Compliance: ClickTime's data centers and processes are SOC 2 & 3 compliant, ensuring high standards of security and operational controls.
4. DCAA (Defense Contract Audit Agency) Compliance: ClickTime provides the necessary components to comply with DCAA guidelines, which are essential for government contractors.
5. SOX (Sarbanes-Oxley Act) Compliance: ClickTime helps organizations comply with SOX regulations, which are crucial for financial reporting and internal controls.