Claimable

Claimable is designed to be simple to set up and quick to deploy, especially for teams looking to move away from paper-based or legacy systems. The platform emphasizes ease of use and minimal technical overhead.

1. Initial Setup

• Cloud-Based Deployment: No installation required; users access the platform via a web browser.
• Free Trial Available: A 14-day trial allows teams to explore features before committing.

• No Setup Fees: Claimable does not charge for onboarding or initial configuration.

2. Customization

• Custom Claim Types: Users can define claim categories tailored to their business.
• Workflow Configuration: Tasks, templates, and notifications can be customized without coding.

• Branding Options: Logos and letterheads can be added for personalized communication.

3. Data Migration

• Claimable supports secure data import, though specifics depend on the user's existing system.

• The platform offers document storage and contact management, which can be populated during onboarding.

4. Training & Support

• Guided Onboarding: Claimable provides documentation and support to help teams get started.
• Customer Support: Available via chat and email, with a reputation for responsiveness.

• FAQs & Help Center: Covers common setup and usage questions.

5. Go-Live

• Once configured, teams can begin managing claims immediately.

• Claimable’s automation features (e.g., task reminders, email templates) help streamline operations from day one.

Typical Timeline

• Small Teams: Can be fully operational within a few days to one week.
• Larger Organizations: May take 2–4 weeks, depending on data migration, workflow complexity, and internal approvals.

Claimable is transparent about its pricing and aims to minimize hidden costs. Here's a breakdown:

Setup Fees

• None. Claimable does not charge for setup or onboarding.

Maintenance Costs

• Included in the subscription. Claimable handles updates, bug fixes, and platform improvements as part of the monthly fee.

Support Charges

• Standard support is included in all plans.
• No extra fees for chat or email support.

• Claimable is known for responsive customer service.

Customization Costs

• Basic customization (claim types, templates, branding) is included.

• Advanced customization (e.g., API integrations, complex workflows) may require internal resources or third-party developers, which could incur additional costs depending on the scope.

Training Costs

• Claimable provides documentation and onboarding help.

• Extensive training may require internal time investment but is not billed separately.

Scalability Costs

• As teams grow, additional user licenses are needed.

• Volume discounts are available for teams with more than 10 users.

Security & Compliance

• GDPR compliance and features like IP filtering and SAML SSO are included in higher-tier plans.

Claimable provides a user-friendly onboarding experience designed to help teams get started quickly and confidently:

Training & Onboarding

• 14-Day Free Trial: Full access to all features during the trial period.
• Guided Setup: Claimable’s onboarding team assists with initial configuration and usage.
• Help Centre: Includes FAQs, product documentation, and platform updates.
• Live Support: Users can contact the team via chat or email for real-time help.

• Call Scheduling: Teams can request a call with Claimable HQ for personalized guidance.

Resources

• API Documentation: For teams integrating Claimable with other tools.
• Product Updates: Regular feature enhancements and improvements.
• Blog & Articles: Educational content on claims management best practices.

Claimable emphasizes simplicity and minimal technical overhead, making it suitable for teams with limited IT resources.

Claimable is built with security-by-design and complies with major data protection regulations:

Data Protection

• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256, compliant with NIST FIPS 140-2 standards.

• Secure Data Centers: Data is stored and backed up in secure, geographically separated facilities.

Access Control

• Role-Based Permissions: Granular control over who can view or edit claims.

• Single Sign-On (SSO): Supports SAML-based SSO with providers like Azure AD, Okta, and Google Workspace (available on Enterprise plans).

Compliance

• GDPR & CCPA: Built-in tools for data access, deletion, and portability requests.

• Audit Trails: Detailed activity logs and free auditor access for compliance reviews.

Threat Prevention

• Continuous Monitoring: Real-time system monitoring and intrusion detection.
• API Security: Uses advanced WAF and API Attack Surface Management tools.
• 99.99% Uptime: Ensures operational continuity and minimal disruption.

Claimable’s security infrastructure is designed to meet the needs of regulated industries like insurance, legal, and logistics.

Claimable maintains a continuous improvement cycle with regular updates to enhance functionality, security, and user experience.

Update Frequency

• Ongoing Updates: Claimable releases new features and improvements regularly, though it does not specify a fixed schedule (e.g., weekly or monthly).

• What's New Feed: Users can track updates via the in-app “What’s New” feed, which highlights new features and changes.

Update Management

• Automatic Deployment: As a cloud-based platform, updates are deployed automatically without requiring user intervention.
• No Downtime: Updates are designed to be seamless, ensuring uninterrupted access and minimal disruption.
• User Notifications: Important changes are communicated through the dashboard or email.

Claimable’s update strategy ensures users always have access to the latest tools and security enhancements without needing manual installations or IT support.

Claimable follows a user-centric data policy that emphasizes control, transparency, and compliance.

Data Ownership

• You Own Your Data: Claimable explicitly states that users retain full ownership of their data.

• No Vendor Lock-In: Users can export their data at any time, ensuring freedom to migrate or back up information.

Data Portability

• Export Tools: Claimable provides scheduled exports and manual export options for claims, contacts, and documents.
• API Access: Users can retrieve data programmatically via the REST API, supporting integration with other platforms.
• Compliance Support: Tools are available to fulfill GDPR and CCPA data portability requests, including structured data exports.

Claimable’s approach ensures that businesses can maintain control over their information and meet regulatory requirements with ease.

Claimable is designed with scalability and flexibility in mind, allowing organizations to adjust their usage as their needs evolve:

Scaling Up

• Add Users Anytime: You can add new users on-demand. Pricing is per user per month.
• Volume Discounts: Discounts of up to 25% are available for teams with more than 10 users.

• Higher Plans: You can upgrade to a higher-tier plan (e.g., from Startup to Growth or Established) to unlock more features like unlimited claim types, storage, and advanced automation.

Scaling Down

• Remove Users: You can reduce the number of users, though changes typically take effect at the start of the next billing cycle.

• Downgrade Plans: You can switch to a lower-tier plan if fewer features or storage are needed.

No Long-Term Contracts

• Claimable operates on a monthly subscription model, so you’re not locked into long-term commitments. This makes scaling up or down easy and cost-effective.

Claimable offers transparent and flexible contract terms:

Renewal Terms

• Automatic Renewal: Subscriptions renew automatically each month unless canceled.
• No Setup or Cancellation Fees: You can cancel at any time without penalties.

• Billing: Monthly billing in USD, GBP, or EUR. No VAT for non-UK customers.

Cancellation Policy

• Cancel Anytime: You can cancel your subscription from your account dashboard.
• No Refunds for Partial Months: If you cancel mid-month, access continues until the end of the billing cycle, but no partial refunds are issued.
• Data Retention: After cancellation, data may be retained for a limited time, allowing you to export it before permanent deletion.

These terms make Claimable ideal for businesses that need flexibility without being tied to rigid contracts.

Claimable is built with compliance and data protection at its core, especially for regulated industries like insurance and legal services:

Key Compliance Standards

• GDPR (General Data Protection Regulation):
  • Tools for data access, deletion, and portability.
  • IP filtering and audit trails.
• CCPA (California Consumer Privacy Act):
  • Supports consumer data rights and transparency.
• Data Encryption:
  • TLS 1.3 for data in transit.
  • AES-256 encryption for data at rest (FIPS 140-2 compliant).
• Audit Readiness:
  • Free auditor access and detailed activity logs.
• Single Sign-On (SSO):
  • SAML-based SSO with providers like Azure AD, Okta, and Google Workspace (Enterprise plans).

Claimable’s infrastructure and policies are designed to meet the needs of organizations with strict data governance and compliance requirements.