Initial Consultation & Demo: Prospective users connect with the Cirrus8 team to discuss business needs and view a demonstration of the platform’s features and workflows.
System Setup & Configuration: Cirrus8’s cloud-based system is configured to match the client’s portfolio structure, user roles, and required modules. No local installation is needed, making setup straightforward and scalable.
Data Migration: Existing property, lease, tenant, and financial data are imported into Cirrus8. The implementation team assists with data migration to ensure accuracy and minimize disruption.
Training: Training is provided for all users. Cirrus8 offers in-person and remote training sessions, supported by a dedicated team to ensure users are comfortable with the system before going live.
Go-Live & Support: After training and data migration, the organization transitions to live operations on Cirrus8. Extensive direct support is available during this phase to address any issues and ensure a smooth transition.
Cirrus8 is designed to be highly adaptable, offering a range of customization options to fit the specific needs of commercial property management businesses. Here are the key data points demonstrating its flexibility:
User-Defined Dashboards: Users can tailor their dashboard to display only the most relevant diary entries, tasks, and portfolio data, ensuring quick access to critical information.
Portfolio Filters: The system allows users to set portfolio filters, so only selected properties or data sets are shown, streamlining workflow for different roles or business units.
Automated Reminders: Critical dates, such as lease renewals and rent reviews, can be configured for automated reminders, ensuring compliance with business processes.
Workflow Management: Cirrus8 supports workflow automation for invoicing, arrears management, and maintenance, which can be tailored to match organizational procedures.
Customizable Reports: The platform enables users to generate reports tailored to stakeholder requirements, including financial, operational, and compliance metrics.
Business Intelligence Tools: Users can create custom dashboards and analytics views to monitor KPIs and trends specific to their business.
Interactive Online Forms: Cirrus8 offers interactive forms with real-time validation, which can be customized for processes like rent reviews, inspections, and lease administration.
Inspection Templates: Integration with tools like Property Inspection Manager (PIM) allows for custom inspection types and templates, supporting a variety of property and lease scenarios.
Modular System: Organizations can activate or deactivate modules (e.g., retail management, facilities management) based on their portfolio and operational needs.
Role-Based Permissions: Administrators can configure user roles and permissions, ensuring that staff access only the data and functions relevant to their responsibilities.
Custom Invoices and Reports: Invoicing and reporting templates can be branded and structured to reflect company identity and preferred information flow.
Document Management: The system supports custom document storage structures, allowing businesses to organize files according to their internal practices.
Third-Party Integrations: Cirrus8 integrates with various external tools (e.g., Xero, Microsoft Excel, Google Maps), enabling businesses to build workflows that suit their unique requirements.
Scalable Architecture: The platform is cloud-based and modular, making it easy to scale up or down and adapt to changing business sizes or models.
Retail and Facilities Management: Cirrus8 offers specialized modules for retail property management, including sales data input, door count management, and detailed retail reporting, which can be enabled or disabled as needed.
Comprehensive Onboarding: Cirrus8 provides a structured onboarding process managed by an experienced training team. The process begins with a kickoff meeting to establish expectations, understand client workflows, and set clear goals for implementation. This ensures that the system is configured to match the specific needs of each organization.
Tailored Training Pathways: The training team works closely with users to align training with their actual business processes. Training covers all essential features, workflows, and modules, ensuring users are confident and comfortable with the platform before going live.
Inclusive Training Approach: All relevant staff are encouraged to participate in training sessions to ensure everyone receives consistent information and can use the software effectively from day one. This approach helps increase efficiency, and productivity, and reduces errors during the transition to Cirrus8.
Training Materials: Cirrus8 provides training manuals and resources to support ongoing learning. These materials are designed to help users understand new features and best practices as the platform evolves.
Dedicated Support Team: Cirrus8 offers a knowledgeable and responsive support team available to assist with technical issues, troubleshooting, and user questions. The team is recognized for providing timely responses and high-quality assistance.
Multiple Support Channels: Users can access support via phone, email/help desk, chat, and a comprehensive knowledge base. This ensures that help is available in the most convenient format for each user.
Ongoing Assistance: Support is not limited to the initial implementation phase. Cirrus8 provides ongoing customer service, regular software updates, and access to a knowledge base for self-service support and FAQs.
Change Management Guidance: The Cirrus8 team assists with change management, helping organizations communicate the transition to stakeholders and minimize disruption during implementation.
Cirrus8 implements a comprehensive set of security measures to protect user and organizational data, ensuring confidentiality, integrity, and availability across its cloud-based commercial property management platform.
Physical Security: Cirrus8 maintains robust physical security for its premises and databases, restricting access to authorized personnel only.
Logical Security: Access to systems containing personal and sensitive information is tightly controlled through logical security measures, including user authentication and access controls.
Role-Based Access: Administrators can define user roles and permissions, ensuring that only authorized users can access specific data and functions within the platform.
Password Policies: The platform enforces password complexity requirements and supports account locking and password resets to prevent unauthorized access.
Single Sign-On (SSO) and Multi-Factor Authentication (MFA): Cirrus8 offers SSO and MFA options, adding an extra layer of security by requiring users to verify their identity through multiple methods before accessing the system.
Session Management: Users are required to use individual accounts, and administrators can deactivate or adjust access for invited users as needed.
SSL Encryption: Data transmitted between users and the Cirrus8 platform is protected using Secure Sockets Layer (SSL) encryption, safeguarding information from interception during transmission.
No Email Transmission of Sensitive Data: Cirrus8 never transmits credit card information via email and advises users not to send private information through insecure channels.
Regular Data Backups: Cirrus8 follows best practice policies for regular system data backups, minimizing the risk of data loss due to hardware failure or other incidents.
Disaster Recovery: The platform has disaster recovery protocols in place to restore data and maintain service availability in the event of a major incident.
Network Monitoring: Cirrus8 uses software programs to monitor network traffic, detect unauthorized attempts to access or modify information, and identify potential threats or system issues.
Anti-Virus and Firewalls: The platform employs anti-virus software and firewalls as part of its technological defenses against malware and cyberattacks.
Confidentiality Agreements: All personnel, including overseas contractors, are bound by confidentiality agreements and must comply with Australian privacy laws.
Privacy Policy: Cirrus8’s privacy policy outlines strict guidelines for the collection, use, and disclosure of personal information, ensuring compliance with relevant data protection regulations.
User Education: Subscribers are responsible for familiarizing themselves with available security features and ensuring appropriate settings are enabled for their organization.
Data Handling: Users are advised not to store highly sensitive personal identification documents (e.g., passports, birth certificates) within the platform.
Breach Notification: In the event of unauthorized access to personal data, Cirrus8 will notify affected users and assist in determining the cause and necessary response actions.
Data Ownership: Users retain ownership of their data, and Cirrus8 only accesses data for support or troubleshooting with user consent.
Cirrus8 releases updates regularly to enhance features, address user needs, and maintain competitiveness in the commercial property management software market. User reviews and feedback highlight that the development team is proactive, frequently rolling out new features and improvements. These regular releases ensure that the software remains up-to-date with industry standards and evolving client requirements.
Automatic Cloud-Based Updates: As a cloud-based platform, Cirrus8 manages all updates centrally. Users always access the latest version of the software without needing to install patches or perform manual upgrades. This approach ensures that all users benefit from new features, security enhancements, and bug fixes as soon as they are released.
User Notification: When significant modifications or enhancements are made, Cirrus8 endeavors to notify users either within the service or by email. For routine maintenance or development activity that may affect service availability, advance notice is provided where practical, either on the platform or via email.
Service Availability: Cirrus8 aims for 24/7 service availability. However, occasional downtime may occur for regular maintenance or development. In such cases, the company uses reasonable efforts to inform users in advance, minimizing disruption to business operations.
User Data Remains Your Property: All data and information you input into Cirrus8 remains your property. Cirrus8 does not claim ownership of your data or intellectual property. However, your access to this data is contingent on full payment of the Cirrus8 access fee when due.
License for Service Provision: By using Cirrus8, you grant the platform a license to use, copy, transmit, store, and back up your data solely to enable you to access and use the services, and for any other purpose related to service provision. This license is limited to operational needs and does not transfer ownership.
Confidentiality and Access Control: Cirrus8 treats your data as confidential and will not provide access to any third party without your explicit authorization, except as required by law. You are responsible for authorizing users and managing access permissions. Cirrus8 may refer any data access requests to you for approval.
Aggregated and Anonymized Data: Cirrus8 may use aggregated, anonymized data derived from your use of the service for purposes such as improving the platform or for statistical analysis. This data will not identify you or your organization and will not include confidential or proprietary information.
Right to Access and Correction: You have the right to request access to your personal information and to request corrections if the data held is inaccurate, incomplete, or outdated. Cirrus8 commits to responding to such requests, typically within ten business days.
Data Export: While the terms do not specify a self-service export feature, Cirrus8 aligns with industry standards by allowing users to request a copy of their data. This is generally provided in a standard, machine-readable format upon request, supporting data portability if you choose to move to another platform.
Data Retention and Deletion: Cirrus8 retains your data only as long as necessary for business or legal reasons. Upon termination of your relationship with Cirrus8, you may request deletion or return of your data, in line with privacy and data protection regulations.
Cirrus8 is designed as a flexible, cloud-based commercial property management platform that supports organizations as their needs change. Here’s how the platform accommodates scaling up or down:
Per-User Subscription: Cirrus8 operates on a subscription basis, charging per user rather than per property or lease. This model allows organizations to easily add or remove users as their team size changes, making it cost-effective for both small and large portfolios.
Adding Users: New user licenses can be purchased at any time, with a minimum of one calendar month charge for each new license. Additional licenses attract the full monthly fee for the month in which they are added.
Removing Users: User licenses can be revoked by providing seven days' written notice to Cirrus8, subject to maintaining the minimum number of licenses agreed upon in your contract. Once a license is revoked, a new license for that individual cannot be issued for at least two months, preventing frequent reassignment for temporary absences.
Cloud-Based and Modular: As a cloud-based solution, Cirrus8 does not require hardware changes or local installations when scaling up or down. Organizations can adjust their usage online, activating or deactivating modules and features as needed to match their current portfolio size and operational requirements.
No Pro-Rata Billing: The billing period is monthly, and there is no pro-rata billing for partial months. All changes to user licenses or features take effect for the full billing month in which they are made.
Month-to-Month Commitment: Cirrus8’s terms are based on monthly billing cycles. At the end of each billing period, the contract automatically renews for another month unless either party gives at least 30 days’ notice before the end of the current period.
Termination: If you wish to scale down significantly or exit the platform, you must provide 30 days’ notice. You are liable for all access fees for the current and following month in which the notice period falls. Upon termination, access to the platform ends, and it is your responsibility to extract any required data before your subscription expires.
Role-Based Access: Administrators can control user roles and permissions, ensuring that as your organization scales, only authorized users have access to relevant data and functions.
Automatic Renewal: Cirrus8 operates on a monthly subscription model. At the end of each billing period, the contract automatically renews for another period of the same duration, provided you continue to pay the prescribed Access Fee on time.
No Pro-Rata Billing: The billing period is by calendar month, and there is no pro-rata billing for partial months. The first billing period starts when the database is created and configuration begins.
Notice for Non-Renewal: Either party may terminate the agreement by giving at least thirty (30) days’ notice before the end of the relevant billing period. If you terminate, you are liable for all Access Fees for the current month in which notice is given and for the following month in which the 30-day notice period expires.
Payment Method: Payment is typically made by direct debit. Failure to register for direct debit incurs an administration fee. Overdue invoices attract interest charges.
User-Initiated Cancellation: You can cancel your subscription by providing at least 30 days’ written notice before the end of the current billing period. Cancellation takes effect at the end of the paid period after the notice expires.
No Refunds for Prepaid Periods: Cirrus8 does not provide refunds for any remaining prepaid period for a prepaid Access Fee subscription.
Immediate Access Loss: When the subscription period ends through termination, you permanently lose access to your data. Cirrus8 will take steps to delete your data, so it is essential to extract all required data before termination.
Termination for Breach: Cirrus8 may terminate or suspend your access if you breach the terms (e.g., non-payment) and do not remedy the breach within 14 days of notice, or immediately if the breach is not capable of being remedied or if payment is more than 30 days overdue.
Insolvency or Liquidation: Cirrus8 may terminate the agreement if you or your business becomes insolvent, goes into liquidation, or has a receiver or manager appointed.
Data Retention: As long as you have a paid-up subscription, Cirrus8 will house, back up, and maintain your data. Upon termination, access is lost and data is deleted. You must extract all necessary data before the end of your subscription.
Cirrus8, a leading commercial property management software, is designed to meet a range of compliance standards relevant to information security, privacy, accounting, and industry regulations. Below is an overview of the key compliance areas addressed by Cirrus8:
ISO/IEC 27001 Certified: Cirrus8 is certified to the ISO/IEC 27001 standard, the internationally recognized benchmark for information security management systems (ISMS). This certification demonstrates that Cirrus8 has implemented robust processes and controls to ensure the confidentiality, integrity, and availability of client data. The certification covers the development, maintenance, and servicing of the Cirrus8 platform, ensuring that information security is managed according to global best practices.
Role-Based Access and Authentication: Cirrus8 enforces strict access controls, including role-based permissions, password complexity requirements, and support for multi-factor authentication (MFA). These measures help organizations comply with privacy regulations and internal data protection policies.
Confidentiality and Data Handling: The platform’s terms of use and privacy policy emphasize user data ownership, confidentiality, and the secure handling of personal and business information, aligning with Australian privacy laws and industry standards.
Trust Accounting Standards: Cirrus8 is designed to comply with property trust accounting standards, supporting both general ledger and accrual or cash accounting options. This ensures that property managers and trust accountants can meet their legal and regulatory obligations for financial management and reporting.
Maintenance and Contractor Compliance: The software includes features for managing contractor insurance compliance and certifications, ensuring that all maintenance and repair activities adhere to relevant industry standards and regulations.
Automated Compliance Workflows: Cirrus8 automates critical compliance tasks, such as tracking lease renewals, rent reviews, and insurance expirations, helping users maintain adherence to legal and contractual obligations.
Cirrus8
By CIR8 Pty. Ltd
