Name: Chekkit
Brand: Chekkit
SKU: 682349f9788da5bffa0dcee0
Rating: 4.6 (399 reviews)

Question 1

Implementation Process

Accepted Answer

Account Access and Initial Login After signing up, you receive an email with your username and password to access the Chekkit dashboard. If you don’t receive this email, check your spam folder or contact support for assistance. Complete A2P 10DLC Compliance Verification This mandatory one-time process verifies your business identity with telecom carriers to ensure reliable message delivery. You complete this by filling out a form in your account settings with your business details such as name, address, tax ID, website, and industry. The verification usually takes a few days, and you can track its progress via a status indicator in your dashboard. Import Your Customer Data While awaiting verification, you can upload your customer list via CSV to start sending review requests and messages. This involves uploading contact details and mapping fields correctly in the dashboard. Connect to Google My Business and Facebook Linking your Google My Business profile enables sending and managing Google review requests directly from Chekkit. Similarly, connecting your Facebook page allows you to manage Messenger messages and review requests. Both connections are done through the dashboard by logging into the respective accounts and authorizing access. Set Up SMS Templates Customize or use pre-written SMS templates to streamline customer communication. Templates are managed within the dashboard under the messaging settings. Mobile App Setup Download and log into the Chekkit mobile app to manage customer interactions on the go. Enable notifications for real-time updates. Integration with Other Systems (Optional) Chekkit can be integrated with over 290 other platforms via a no-code integration tool, requiring no programming skills. Setting up these integrations typically takes between 5 and 30 minutes, with an average time of 10 to 15 minutes depending on the systems involved. This allows automatic data transfer and synchronization between Chekkit and your other business tools. Live Onboarding Session New users are encouraged to schedule a live onboarding session with the Chekkit team for personalized guidance and to maximize the platform’s benefits.

Question 2

Customisation

Accepted Answer

Custom Automatic Responses: Chekkit allows you to create custom automatic replies across multiple channels such as Textchat, Facebook, Google, Instagram, and SMS, all without requiring coding skills. Advanced Textchat Widget Customization: With the Premium Textchat feature, you can customize your Textchat widget extensively, including setting up departments (like Support or Sales) to route messages to specific teams within your business. Custom Integrations: You can establish custom integrations triggered by events from your point-of-sale system or partner applications, enabling automation tailored to your business processes. Template Personalization: Message templates support custom variables such as customer first name and business name, allowing you to create personalized review invitations, message templates, out-of-office responses, and reminders. Multi-location Management: Chekkit supports managing multiple business locations through a multi-location dashboard, making it easy to switch between accounts and manage reviews and messages for each location. Custom Review Sites and Branding: You can add unlimited custom review sites and customize the colors of buttons on your review pages. Branding options include adding your company logo and selecting color schemes to match your brand identity. Custom Questionnaires and Feedback: The platform lets you create multiple questionnaires with customized questions to gather anonymous customer feedback, which is displayed on a dashboard for team insights. White-label App for Resellers: Chekkit offers a white-label version of its app, allowing resellers to brand the app with their own colors and logos. Integration with Numerous Systems: Chekkit integrates with over 290 third-party platforms such as e-commerce, CRM, and communication tools, enabling tailored automation and seamless data flow between systems. Smart Replies and Automation: The platform supports automated smart replies triggered by specific conversation events, helping reduce manual workload and improve response times.

Question 3

Additional Costs

Accepted Answer

Setup Fees: There is no clear indication of any one-time setup fees. The onboarding process, including account setup and compliance verification, appears to be included with the service. Maintenance Fees: No specific maintenance fees are mentioned; ongoing costs are generally covered by the subscription plans. Support Charges: Chekkit provides customer support and live onboarding sessions, with no mention of extra charges for standard support services. Premium Features: Some advanced features, such as Premium Textchat, multi-location management, or white-label apps, may be part of premium subscription packages that could incur additional monthly fees. Integrations: While many integrations are included, custom or complex integrations may require assistance from Chekkit’s team, but there is no explicit mention of extra fees for this service. Pricing Structure: Chekkit offers affordable subscription plans that cover essential features, with premium packages available for advanced capabilities like scheduling and textable landlines. Detailed pricing and any additional fees for setup or maintenance are not publicly specified.

Question 4

Training

Accepted Answer

Live Onboarding Sessions: New users are encouraged to schedule live onboarding sessions with the Chekkit team. These sessions provide personalized guidance on how to best use the platform to improve review rankings, message response times, and overall effectiveness. Zoom Training: Chekkit offers training via Zoom to help customers understand the software’s features and daily best practices for workflow management. Tutorial Videos: A comprehensive library of tutorial videos is available, covering a wide range of topics such as starting video chats with customers, managing reviews, creating and editing message templates, using analytics, and utilizing new features like Chekkit Pay. Multi-channel Customer Support: Support is provided through phone, email, live chat, and video, ensuring responsive and professional assistance tailored to the user’s technical expertise. Extended Support Hours: Customer support is available during specific hours (e.g., 3 pm to 11 pm Sunday to Thursday), providing timely help when needed. Community and Events: Chekkit hosts events and maintains a presence at tech-industry gatherings, offering additional opportunities for learning and engagement.

Question 5

Security Measures

Accepted Answer

While specific technical details are not explicitly outlined in the search results, Chekkit follows industry best practices by requiring compliance with messaging regulations such as A2P 10DLC registration, which involves verifying business identity with telecom carriers to ensure secure and reliable message delivery. User credentials and account access are managed through secure login processes, with users receiving unique usernames and passwords. The platform supports permission levels for users, allowing businesses to restrict access to sensitive areas of the dashboard based on roles. Data privacy is implied through the ability to manage anonymous feedback and secure handling of customer contact information during imports and messaging. Chekkit’s compliance with telecom and messaging regulations suggests adherence to data protection standards required by carriers and regulatory bodies.

Question 6

Updates

Accepted Answer

Chekkit regularly releases new features and improvements, as evidenced by announcements of recent updates such as AI integration for message enhancement, new point-of-sale integrations, smart reply automation, enhanced contact filtering, and more. Updates appear to be managed seamlessly within the platform, with no mention of downtime or manual installation required by users. Users benefit from continuous improvements like new integrations, automation features, and interface enhancements without disruption. The company communicates updates through tutorial videos and onboarding materials to help users quickly adopt new functionalities. There is no indication of a fixed schedule for updates, but the presence of frequent feature announcements suggests an ongoing development cycle focused on user needs and technology trends.

Question 7

Data Ownership and Portability

Accepted Answer

Data Ownership: Clients retain full ownership of their personal data. Chekkit processes personal data only for the purposes defined in the contract with the client and does not claim ownership over client data. Data Access and Portability: Clients have the right to request a copy of all personal data held by Chekkit relating to them. Such requests can be made by contacting Chekkit’s Data Protection Officer, and the data will be provided without charge within 30 days. Data Correction and Deletion: Clients can request correction of inaccurate data or deletion of their personal data when it is no longer necessary for the purposes it was collected. Chekkit retains data only as long as reasonably needed and deletes it permanently thereafter. Data Security: Personal data is encrypted, hashed, and stored securely using distributed ledger technology to prevent unauthorized access or manipulation. Chekkit does not share client data with third parties except as required by law. Compliance: Chekkit complies with applicable data protection regulations such as the Nigeria Data Protection Regulation (NDPR), ensuring lawful and secure processing of personal data.

Question 8

Scaling Up / Down

Accepted Answer

Flexible Subscription: Chekkit offers subscription plans that can be adjusted according to the size and needs of the business, allowing for scaling up or down as required. Multi-location Management: The platform supports multiple business locations, enabling organizations to add or remove locations easily within the dashboard. Feature Upgrades: Businesses can upgrade to premium features or add-ons (such as Premium Textchat or white-label apps) as their needs grow, and conversely, downgrade or remove these features if no longer needed. No Explicit Penalties: There is no indication of penalties or restrictive terms for scaling down; changes to subscription levels appear to be managed through the user dashboard or by contacting support. Account and Data Management: Users remain responsible for maintaining the accuracy and currency of their data, and Chekkit reserves the right to terminate accounts or remove content at its discretion, which may be relevant when scaling down or discontinuing service.

Question 9

The terms & conditions for contract renewal and cancellation

Accepted Answer

Minimum Term and Payment Frequency: Subscriptions usually have a minimum commitment period, often around 36 months, with payments made annually in advance. Monthly or quarterly payment options may be available but typically at an additional cost. Renewal Process: Once the minimum term ends, the subscription generally renews automatically on a rolling basis unless either party provides notice to terminate. To continue service beyond the minimum term, customers are usually required to submit a new purchase order at least 30 days before the contract expires. Chekkit typically responds to renewal requests within a specified timeframe. Notice Period for Termination: Either party must give written notice of termination, commonly with a notice period of about 120 days before the end of the current contract term. Cancellation Rights: Customers can cancel their subscription at the end of or after the minimum term by providing the required advance notice. Since these contracts are business agreements, there is generally no cooling-off period. Changes to Subscription: Customers may request changes to their subscription plans at any time. However, such changes often result in an extension of the minimum term, and all changes must be formally agreed upon by Chekkit. Termination for Breach or Other Reasons: Chekkit reserves the right to terminate the agreement if there is a material breach that is not remedied within a given cure period. Immediate termination may occur in cases of insolvency, illegal activities, or other serious violations. Specific services may have additional termination provisions requiring notice or immediate effect under certain conditions. Effect of Termination: Termination of one part of the service agreement does not necessarily end all services. Certain obligations and rights may survive termination as outlined in the contract.

Question 10

Compliance

Accepted Answer

A2P 10DLC Compliance: Chekkit requires businesses to complete A2P 10DLC registration, a process that verifies the business identity with telecom carriers to ensure lawful and reliable delivery of automated messages. This compliance aligns with telecom industry regulations. Data Protection Regulations: Chekkit processes personal data in accordance with relevant data protection laws, including the Nigeria Data Protection Regulation (NDPR), ensuring proper handling, security, and privacy of client information. Industry Best Practices: The platform employs best practices for data security such as encryption, secure login credentials, and role-based access control to protect sensitive information. Contractual Compliance: Chekkit’s terms of service and agreements are designed to meet legal and regulatory requirements, including provisions on data handling, contract termination, and dispute resolution.

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