The typical implementation process for Chaport live chat software is fast and straightforward, often taking just a few minutes to complete initial setup and enabling active use the same day in most cases.
Create your Chaport account by registering with your email and activating via the confirmation link.
Install the chat widget by copying the provided JavaScript code into your website, or by using plugins (for WordPress, installation takes under five minutes).
Customize the widget's appearance (color, texts, position, branding, operator photo, and language) in the dashboard to fit your site design.
Add other operators or team members, if needed, via the operators or teams section in settings.
Set up auto-invitations or chatbots to greet visitors or answer common questions automatically, adjusting rules and texts as appropriate.
Download and install Chaport’s desktop or mobile apps for Windows, MacOS, iOS, or Android for seamless communication across devices.
Chaport can be extensively customized to fit a wide range of specific business needs, including branding, workflow automation, multilingual support, and customer engagement strategies.
Widget Appearance: Adjust chat widget color, background image, position on website, greeting messages (online/offline), and notification sounds.
Branding: Set organization or team name, bot name, and operator photo for display.
Chatbot Customization: Utilize ready-made templates or build custom bots using a WYSIWYG scenario editor, tailoring chatbot flows for lead qualification, customer feedback, and support.
Multi-Channel Support: Connect Facebook, Telegram, Viber, and email, and selectively show/hide channels on mobile widgets to control communication paths.
Multilingual Support: Enable a multilingual chat widget that automatically switches to the visitor’s native language, supporting up to 36 languages.
Customer Data Collection: Add custom fields to pre-chat forms for capturing visitor info such as names, emails, phone numbers, specific interests, or survey responses.
Knowledge Base & FAQ Bot: Create a knowledge base and activate FAQ bots to suggest relevant articles directly in chat, enabling personalized self-service and efficient support.
Auto-Invitations: Define rules to send automatic chat invitations based on visitor behavior, page location, or time spent on site for proactive engagement.
Workflow Automation: Integrate with CRM systems or 4,000+ apps using Zapier or API to automate data transfer and trigger business workflows based on chat activity or bot actions.
Reports & Analytics: Customize access to real-time reports for total chats, response times, missed chats, working hours, proactive chats, and auto-invitations to monitor and optimize performance.
Operator Roles & Teams: Specify operator roles, teams, and permissions, such as visibility in the widget header or the ability to delete/edit chats and messages.
Security & Deployment Settings: Restrict widget installation to designated domains, enable cross-domain visitor support, customize chat history retention, and manage visitor behavior tracking and auto-deletion of inactive chats.
Mobile Apps: The widget and dashboard are available and optimized for iOS, Android, Windows, macOS, and Web environments for tailored user access.
Chaport does not charge any additional setup fees, maintenance fees, or hidden support charges beyond its published subscription price for each plan. All essential and advanced features, support, and updates are included in the subscription rates.
Setup Fees: No setup or installation fees required. All plans (including the free version) can be set up and activated without any initial cost.
Maintenance Fees: Ongoing software maintenance, updates, and feature releases come at no extra cost. These are integrated into standard subscriptions.
Support Charges: Email support, live chat support, help desk, and knowledge base access are all included free with every plan, including the free plan. No extra paid support tiers or priority support charges are mentioned.
Subscription Pricing: Paid plans start at $29/month for Pro and $99/month for Unlimited, with discounts for annual payments. The free plan offers unlimited chats for up to two operators.
Free Trial: 14-day free trial of the Unlimited plan, with no credit card required. After the trial, accounts revert to the free plan if not upgraded. No hidden trial fees.
Chaport offers training and support resources for new users, enabling fast onboarding with minimal effort and no technical barriers.
Getting Started Guides: Step-by-step articles covering all essential setup procedures—account registration, widget installation, customization, operator management, and automation rules.
Knowledge Base: Detailed documentation and self-service articles on every aspect of Chaport usage, accessible publicly. Includes setup, configuration, chatbots, integrations, widget design, and troubleshooting.
Video Tutorials: Walkthrough videos on widget setup, using features, and maximizing platform value for new users.
In-App Tips: Contextual guidance and tips are displayed within the platform dashboard for easy, intuitive onboarding.
FAQ Bot: A built-in bot available via chat for instant answers and guidance on common setup and support questions.
Live Chat Support: Direct live chat with Chaport’s support team, available from the website or operator dashboard for immediate assistance.
Email Support: Guaranteed free email support for both free and paid plans, typically responsive within one business day.
Help Desk: Access to community guides, troubleshooting resources, and FAQs covering features, billing, integrations, and technical issues.
24/7 Automated Support: Chatbots provide automated support for frequently asked questions and basic troubleshooting, available at all times.
Chaport implements security measures to protect user data and maintain compliance with industry standards, focusing on both technical safeguards and procedural controls.
SSL Encryption: All chat data – both in transit and at rest – is protected using SSL encryption, guarding against interception or unauthorized access.
GDPR Compliance: Chaport provides features that support full compliance with the General Data Protection Regulation (GDPR), including consent text in chat widgets, marketing permission requests, data processing agreements, and legal documentation for EU citizens and global organizations handling EU data.
Data Storage: Sensitive data is stored in secure EU-hosted environments, which support regional legal and privacy requirements.
Data Retention & Deletion: Admins can delete/export chats and user accounts at request. Personal information is anonymized or deleted when no longer needed for legitimate business purposes, and automated processes remove old chats and visitor data after retention periods.
Access Controls: Role-based permissions for operators (e.g., Administrator and Operator) allow granular management of data access, visibility, editing, and deletion of chats.
Visitor & Operator Identity Protection: Chatport verifies identities before updating or removing account data, to prevent unauthorized changes.
Disaster Recovery: Data backups and archiving are regularly performed for disaster recovery, with secure separation from regular processing flows until deletion.
Breach Response: In the event of any data breach, affected users are notified within seven business days to ensure transparency and permit corrective action.
Individual Redress: Users are given enforceable rights to pursue remedies against data handlers who fail to meet compliance or data protection regulations, in accordance with global Fair Information Practice Principles.
Chaport releases updates regularly, with new features, security improvements, and performance enhancements delivered several times per year, often every few months.
Significant feature updates and enhancements are rolled out multiple times per year—especially when major improvements or new integrations are introduced (historical blog posts show updates in September and other months).
Minor bug fixes and performance tweaks may occur more frequently, depending on customer feedback and technical needs.
Automatic Updates: As a cloud-based SaaS, updates are managed centrally and delivered automatically. Users receive new features, security patches, and enhancements without manual intervention or downtime.
Release Communication: Chaport informs users of new releases and major changes through platform notifications, blog posts, and sometimes email. Update details and changelogs are published for transparency.
Chaport’s policy gives customers ownership and control over their data, with explicit support for data portability and export features to facilitate easy access and transfer of all chat and account information.
Data ownership resides with the account holder, who has the right to access, export, and delete all chat records, account info, and visitor data at any time.
Account admins retain full rights to control data, and Chaport cannot delete the account owner, ensuring ongoing management and retention by the customer.
Chaport acts as a data processor, not owner, for customer chat data and personal information; the customer is the data controller in terms of compliance frameworks like GDPR.
Full export of account data: Users can request an export of all data, including chats and visitor details, by emailing Chaport support. Personal data is delivered in structured, machine-readable formats such as JSON, CSV, or XLS for easy portability to other platforms.
Individual chat export: Chats can be exported directly from the dashboard in JSON format with all associated visitor information for use in other tools or archiving.
Compliance with GDPR Data Portability: Chaport provides access, export, and transfer features compliant with GDPR, enabling users to move or copy data to any other system as desired, supporting both regulatory and operational needs.
Data can be used for custom reporting, integrations, analytics, or migration without technical restrictions.
Account admins can delete all chats, visitor data, and account information independently when required.
Data retention is governed by business need, with options for archival, deletion, or removal in response to account changes or legal requests.
Chaport allows organizations to scale up or down smoothly based on changing business needs, with a flexible plan and operator management directly in the account dashboard and no lock-in or penalty fees.
Add Operators Instantly: Organizations can add additional operator seats at any time by upgrading via the dashboard; charges are prorated based on the remaining billing cycle.
Upgrade Plans: Change to higher-tier plans (Pro, Unlimited) to unlock more operators, chatbots, integrations, and advanced features instantly.
Multi-Site Support: Chaport supports unlimited websites and domains per account at every plan level, scaling easily for teams managing multiple properties.
Feature Expansion: Scaling up gives access to additional automation (e.g., chatbots, group chats, advanced reporting) without separate setup costs.
Remove Operators/Seats: Easily downgrade operator seats and plans from the dashboard; downgrades take effect at the end of the current billing cycle with no penalties.
Downgrade Plans: Switch to a lower plan or the free plan anytime. Paid features remain active until the end of the paid period, then revert to the selected level.
No Exit Fees: Chaport does not impose contract exit or downgrade fees—users only pay for the chosen level while active.
Account Data Access: On downgrade, all chats and history remain accessible at the free or lower plan level, ensuring data continuity.
All changes (upgrades, downgrades, seat adjustments) are made instantly by admins from the Chaport dashboard under Billing/Plan sections without support ticket requirements.
Chaport offers clear and flexible contract renewal and cancellation terms for its subscriptions, favouring customer control and straightforward management without financial penalties for cancellation.
Automatic Renewal: Paid subscriptions are typically set to auto-renew at the end of the billing period unless cancelled by the user in account settings.
Easy Plan Management: Upgrades, downgrades, and renewals of subscriptions can be managed directly from the Chaport dashboard under Billing.
14-Day Free Trial: Unlimited and Pro plans offer a 14-day free trial, after which the account is downgraded to the Free plan if not renewed or upgraded—no charges are incurred unless renewal is confirmed.
No Renewal Penalties: There are no penalties or mandatory minimum contract periods for renewals, giving users flexibility to retain, upgrade, or discontinue services as needed.
Cancel Anytime: Users can cancel paid subscriptions at any time via the dashboard (Settings → Billing → Cancel Subscription). Service remains available for the paid period, after which the account reverts to the Free plan.
No Refunds for Unused Periods: Chaport’s policy states that there are no refunds or credits for unused time if a subscription is cancelled partway through a billing period, and no refunds for plan downgrades.
No Exit Fees or Hidden Charges: No exit fees or additional charges are applied for cancellation, and users are not subject to financial penalties for cancelling before or after renewal.
Account Data Management: After cancellation, all account data, chats, and records remain accessible under the Free plan unless the user chooses to delete their account.
Chaport meets GDPR compliance and aligns with several global privacy and data protection standards, offering organizations the tools and safeguards needed for responsible data management.
GDPR (General Data Protection Regulation): Chaport provides features for full GDPR compliance, including obtaining visitor consent, data processing agreements, right to erasure, export and deletion tools, and maintaining secure EU-hosted data environments.
Fair Information Practice Principles: Implements core privacy principles accepted in the US, EU, and globally, such as breach notification within seven business days, individual legal redress rights, and strong internal controls.
ISO, SOX, PCI DSS, HIPAA: While not explicitly certified, Chaport features (such as reporting, data encryption, and access control) support compliance goals for frameworks like ISO, SOX, PCI DSS, and HIPAA, where live chat data may be part of audit trails or customer engagement. Specific certifications should be confirmed for regulated industries.
CCPA (California Consumer Privacy Act): Its privacy and consent architecture provides a foundation for CCPA compliance and ensures user opt-out and data minimization where required.
Legal Industry & Financial Services: Chaport offers the necessary GDPR-related features for law firms and financial institutions working with EU citizens.
Consent checkboxes and customizable data processing notices in chat widgets.
Export and deletion capabilities for all chat and visitor data, supporting the right to be forgotten.
Secure data hosting in the EU, supporting both GDPR and industry data residency needs.
Audit logs, user access controls, and reporting features to help demonstrate compliance as needed.
