Chaport provides a real-time customer messaging software platform focused on live chat, chatbots, and multi-channel engagement (web, social media, messaging). The goal is to make business-customer communication as easy and enjoyable as chatting with friends, replacing slow or complex legacy support tools with an intuitive, unified interface.
Founded in 2014 by Dmitry Birukov and Pavel Potapov, Chaport has steadily expanded its team and product since its inception. It is headquartered in the USA, led by CEO Alex Shvalev and CTO Vasily Naumov. The company is bootstrapped and has grown organically, with more than 30,000 teams using Chaport worldwide as of 2025. Its focus is on delivering essential features with minimal complexity, driven by user-friendly design and accessibility.
Chaport has never raised external funding and remains bootstrapped, sustaining growth entirely through revenue. In 2025, Chaport generated approximately $440,000 in annual revenue, operated by a small team of four people, and maintained focus on profitability and efficient scaling.
Live Chat: Real-time support and sales communication with full visitor context (location, browsing history).
Chatbots: AI-powered bots for automating answers to FAQs, lead qualification, feedback collection, and 24/7 support.
Knowledge Base: Integrated self-service help center with FAQ bot and content suggestions.
Multi-Channel Messaging: Engages users across website, email, Facebook, Telegram, and Viber, centralized within one dashboard.
Integrations & API: Connects with over 3,000+ apps using Zapier or native API for CRM, marketing, analytics, and workflow automation.
Mobile & Desktop Apps: Available on iOS, Android, Windows, MacOS, and web—with instant synchronization and robust remote capabilities.
Analytics & Automation: Includes live visitor tracking, auto-chat invitations, proactive engagement tools, template replies, multilingual chat widget, and reporting.
Advanced chatbots and FAQ automation.
Unified messaging with integrations for 3,000+ apps, including CRMs and social media.
Enhanced reporting and analytics.
Improved multi-language support and widget customization.
Chaport’s culture values simplicity, inclusiveness, and high-quality support. The company focuses on improving employee and customer experience, with a collaborative atmosphere and emphasis on remote work. The team is small and agile, prioritizing efficient communication, transparency, and empowering users by creating accessible products that reduce friction in business-customer interactions.
Chaport is used by over 30,000 teams globally, spanning SMEs, startups, and enterprises in industries like software, IT, e-commerce, marketing, and B2B services. Users praise the intuitive UI, responsive support, and value for money. The platform maintains an active community through online reviews, help center resources, and customer advocacy initiatives. The multi-lingual widget and self-serve onboarding support international growth and diverse client needs.
