Certn

Implementation Process

• Fully Online Setup: Everything is handled digitally, eliminating the need for manual paperwork or outdated screening methods.

• Easy Integrations: Certn supports no-code and low-code integrations with applicant tracking systems (ATS), HR platforms, and onboarding tools. You can also use their API for custom setups.

• Centralized Dashboard: Once integrated, you can manage background checks across multiple regions from a single interface.

• Mobile-Friendly Experience: Candidates can complete their background checks easily from any device, improving completion rates and user satisfaction.

Timeline

• Fast Deployment: Many companies are able to go live within a few days, especially when using pre-built integrations.

• Minimal Technical Resources Needed: Most setups don’t require a dedicated development team, which helps speed up the process.

Certn’s platform is built to adapt to specific business needs through:

• White-Labeling Options: Companies can tailor the self-service portal to match their branding and internal workflows.

• Flexible Integrations: It supports no-code and low-code connections with popular applicant tracking systems like Workday, Lever, Greenhouse, and Workable. Their API allows for deeper customization and automation.

• Modular Screening Packages: Businesses can select from standard background check packages or build custom bundles that include criminal record checks, education and employment verification, credit reports, and driving history.

• Global Reach: Certn operates in over 150 countries and accesses data from more than 200,000 sources, making it ideal for international hiring.

• Advanced Identity Verification: Their EID+ feature uses AI and biometric tools to detect fraudulent identities and extract ID data using OCR and barcode scanning.

Certn’s pricing model is straightforward, with costs varying based on the services selected:

• Per-Check Fees:
  • Basic criminal checks typically start around $20

  • More comprehensive checks may cost up to $50

• Setup Fees:
  • Small businesses may pay around $100

  • Larger organizations with custom needs could see fees between $500 and $1,000

• Support & Maintenance:
  • Training materials and documentation are included at no extra cost

  • Customer support is available without recurring fees

• Jurisdictional Access Fees:
  • Some background checks, such as county or federal records, may include additional access charges depending on the region

Certn offers multiple layers of support to help new users get started quickly and confidently:

• Self-Service Help Center: Includes guides, FAQs, and troubleshooting articles covering setup, integrations, and background check workflows.

• Dedicated Customer Support: Available via email and chat, with high responsiveness reported by users.

• Onboarding Assistance: For enterprise clients, Certn may offer personalized onboarding sessions to walk through setup and customization.

• Integration Support: Help is available for connecting Certn to ATS platforms or using their API, with documentation provided.

• Ongoing Education: Users can access update notes and feature walkthroughs to stay current with platform changes.

Certn prioritizes data protection through a combination of technical and procedural safeguards:

• End-to-End Encryption: All data transmitted and stored is encrypted to prevent unauthorized access.

• Compliance Standards: Certn adheres to global privacy regulations including GDPR, SOC 2, and PIPEDA.

• Biometric Verification: Their EID+ feature uses facial recognition and document scanning to verify identity securely.

• Access Controls: Role-based permissions and audit trails help ensure only authorized personnel can access sensitive data.

• Regular Security Audits: Internal and third-party audits are conducted to maintain high security standards.

Certn maintains a steady release cadence to improve functionality and security:

• Regular Updates: Feature enhancements, bug fixes, and performance improvements are rolled out frequently.

• Transparent Communication: Updates are documented in their help portal, including release notes and maintenance schedules.

• Minimal Disruption: Updates are managed to avoid downtime, with advance notice provided for any scheduled maintenance.

Certn’s data policies are designed to give clients control and flexibility:

• Client-Owned Data: Businesses retain ownership of the data they submit and generate through Certn’s platform. Certn acts as a processor, not a proprietor, of client data.

• Data Portability: Clients can request their data in a transferable format, allowing for migration to other platforms if needed. This supports long-term flexibility and avoids vendor lock-in.

• Compliance-Driven Access: Certn adheres to global standards like GDPR and SOC 2, ensuring that data access, storage, and sharing are governed by strict privacy protocols.

• Consent-Based Sharing: Candidate data is only accessed or shared with explicit consent, reinforcing ethical data stewardship.

Certn is built to scale with your organization, whether you're growing or streamlining:

• Flexible Pricing Model: Certn offers pay-as-you-go options and volume-based pricing, allowing businesses to adjust usage without long-term commitments.

• Modular Services: You can add or remove screening components (e.g., criminal checks, credit reports, education verification) as your hiring needs evolve.

• No Minimum Volume Requirements: Smaller teams can use Certn without being locked into high-volume contracts.

• Enterprise Support: Larger organizations can negotiate custom packages and SLAs to match their operational scale.

• Quick Adjustments: Scaling up or down can be done rapidly through the dashboard or by contacting support—no lengthy renegotiations required.

Certn’s contract policies are designed to be flexible and transparent, though specific terms may vary depending on the agreement:

• Automatic Renewals: Contracts may include auto-renewal clauses, but these must comply with updated regulations requiring clear, affirmative consent. Businesses must actively agree to renewals—passive acceptance is no longer valid under recent legal standards.

• Cancellation Procedures:
  • Clients can typically cancel by providing written notice within a defined window before the renewal date.

  • The cancellation process is designed to be straightforward, with confirmation steps to ensure clarity.

• Advance Notifications: Certn is expected to notify clients of upcoming renewals, pricing changes, or cancellation deadlines well in advance.

• Contract Modifications: Any changes to terms during renewal must be formally documented and approved, often involving legal and commercial review.

• Flexible Commitment: Certn’s pricing model supports pay-as-you-go and scalable packages, reducing the need for rigid long-term contracts.

Certn meets several international compliance benchmarks to ensure data privacy and operational integrity:

• GDPR: Protects personal data for individuals in the European Union.

• SOC 2 Type II: Validates Certn’s controls for security, availability, and confidentiality through independent audits.

• PIPEDA: Complies with Canadian privacy laws governing personal data handling.

• FCRA: Adheres to U.S. regulations for consumer reporting and consent, especially for credit and criminal checks.

• Biometric & Identity Standards: Certn’s identity verification tools follow global norms for secure biometric data processing.