Intuitive and easy to use: Many users say the dashboard and survey creation process require little to no training, with intuitive drag-and-drop functionality and quick onboarding.
Excellent customer support: The customer service team is described as responsive, helpful, and willing to provide detailed assistance, sometimes going out of their way with live demonstrations or immediate help via chat and calls.
Offline capability: Users frequently highlight that surveys can be completed offline and synced later, which is especially useful for fieldwork, conferences, or places with poor connectivity.
Rapid insights and analytics: Brew streamlines the process of collecting responses and generating analytics, saving time and offering unique, actionable insights for businesses and clients.
Customization: While not fully comprehensive, basic branding and personalization (such as logo placement and color) are possible.
Continuous improvement: Many report that product updates are regular and that user suggestions are often incorporated in new releases.
Device management constraints: The subscription limits the number of devices, and managing or removing devices is not always user-controlled; canceling unused slots or subscriptions can be confusing without support intervention.
Occasional technical glitches: Users have reported minor data loss in early usage or device sync issues; most were rapidly addressed by customer support.
Feature availability: Some advanced features, like insights for Facebook, are noted as not yet available but expected on future roadmaps.
Software compatibility: Not compatible with all platforms (e.g., some report lack of iOS support); limited integrations with certain tools like Mailchimp.
