Boardable

Boardable is transparent about its pricing and aims to minimize hidden costs. Here's a breakdown:

Core Pricing Plans (Annual Billing):

• Essentials: $17.99/user/month
• Professional: $26.99/user/month

• Enterprise: Custom pricing (based on features and scale)

Additional Costs & Add-Ons:

• Boardable Video: Starts at $400/year – for integrated video conferencing with AI summaries.

• Boardable Surveys: Starts at $800/year – for collecting and analyzing feedback.

Setup & Maintenance Fees:

• No setup fees are mentioned for any plan.

• Maintenance and updates are included in the subscription cost.

Support & Training:

• Essentials Plan: Access to Help Center and self-guided onboarding.
• Professional & Enterprise Plans: Include guided rollout, training, and a dedicated Customer Success Manager.
• 24/7 Support: Included in higher-tier plans, with chat, email, and in-product help bots.

Boardable provides a comprehensive training and support ecosystem designed to help users—from beginners to advanced board professionals—get the most out of the platform.

Training Resources

• Boardable Academy: Offers on-demand tutorials, quick-start guides, and live webinars tailored to different user roles.
• New Admin & Member Training: Step-by-step tutorials for configuring settings, managing meetings, and using communication tools.
• Live Webinars: Regular sessions for hands-on learning and Q&A.

• Help Center: A searchable knowledge base with articles on meetings, documents, reports, surveys, and more.

Support Services

• 24/7 Support Access: Includes live in-product chat, email support, and a robust help center.
• Customer Success Manager: Available for Professional and Enterprise plans, offering personalized onboarding, regular check-ins, and strategic guidance.
• Tailored Implementation: Included in all pricing tiers, with no extra cost for onboarding.

Boardable implements enterprise-grade security protocols to protect user data, documents, and communications.

Core Security Features

• Two-Factor Authentication (2FA): Adds an extra layer of login protection.
• Single Sign-On (SSO): Simplifies secure access for organizations using identity providers.

• Role-Based Permissions: Ensures users only access what they’re authorized to see.

Infrastructure & Compliance

• Hosted on AWS: Uses Amazon Web Services for secure, scalable cloud infrastructure.
• Data Residency Options: Choose data hosting in the U.S., Canada, or Europe.
• Compliance Certifications:
  • SOC 2 (AICPA)
  • HIPAA

  • GDPR

Additional Safeguards

• SSL Encryption: All data in transit is encrypted using Secure Sockets Layer (SSL).
• No Credit Card Storage: Payment data is handled externally for added security.
• Administrative, Technical, and Physical Safeguards: Protect against unauthorized access, data loss, and breaches.

Boardable maintains a regular and transparent update cycle, with new features, improvements, and bug fixes released monthly or more frequently.

Update Management Process:

• Release Notes: Boardable publishes detailed Release Notes to inform users of new features, enhancements, and resolved issues.
• Recent Example: The May 2025 release included calendar sync improvements and AI enhancements, indicating active development.
• User Notifications: Updates are communicated through in-app notifications, emails, and the Help Center.
• Phased Rollouts: Some features are released in limited availability first to monitor performance before full deployment.
• Feedback Loop: User feedback is incorporated into future updates, especially for AI tools and integrations.

This approach ensures that Boardable remains responsive to user needs while maintaining platform stability

Boardable has a clear and user-respecting policy regarding data ownership and portability:

Data Ownership:

• Customer-Owned Data: All content uploaded by users (e.g., documents, meeting notes, member data) remains the property of the customer.

• Aggregated Data: Boardable retains ownership of aggregated and anonymized data, which may be used to improve services or for analytics.

Data Portability:

• Users can export their data at any time, including:
  • Meeting minutes
  • Agendas
  • Documents
  • Reports
• Export formats typically include PDF, CSV, and DOCX, depending on the content type.

• Upon termination of service, customers can request a full data export.

Data Protection:

• Boardable complies with GDPR, HIPAA, and SOC 2 standards, ensuring that data is handled securely and ethically.

Boardable offers flexible subscription management through its Subscription Dashboard, allowing organizations to scale up or down based on their evolving needs.

Scaling Options:

• Change Number of Users: Admins can increase or decrease the number of users directly from the dashboard.
• Upgrade or Downgrade Plans: Organizations can switch between Essentials, Professional, and Enterprise plans as needed.
• Billing Adjustments: Changes in user count or plan level are reflected in the next billing cycle.
• No Downtime: Changes take effect immediately without service interruption.

This flexibility is ideal for nonprofits and growing organizations that may experience seasonal or project-based fluctuations in board activity.

Boardable provides clear and user-friendly policies for contract renewal and cancellation:

Renewal Terms:

• Auto-Renewal: Subscriptions automatically renew at the end of the billing cycle (monthly or annually).

• Notification: Users are typically notified before renewal, especially for annual plans.

Cancellation Terms:

• How to Cancel: Contact your Customer Success Manager or email [email protected].
• Access After Cancellation:
  • Monthly Plans: Access continues until the end of the paid month.
  • Annual Plans: Access continues until the end of the annual term.
• Refund Policy: Subscriptions are non-refundable. Exceptions may be reviewed upon request.
• Data Retention: After cancellation, accounts enter a “soft delete” state—data is preserved in case of reactivation.

Boardable adheres to industry-leading compliance and security standards to protect user data and ensure regulatory alignment:

Compliance Certifications:

• SOC 2 (AICPA): Ensures secure handling of customer data with rigorous auditing.
• HIPAA: Compliant with healthcare data protection standards.

• GDPR: Fully compliant with the EU’s General Data Protection Regulation.

Additional Security Practices:

• Data Hosting: Regional data centers in the U.S., Canada, and Europe.
• Data Protection Officer (DPO): Oversees GDPR compliance and third-party data agreements.
• User Rights: Users can request data access, deletion, or processing restrictions within 30 days.