Understand the business requirements, workflows, and specific needs.
Usually conducted through a discovery call or meeting.
Setup and Configuration
Importing existing data such as inventory, schedules, prices, and customer information.
Setting up the itinerary and product catalog within Bókun.
Configuring booking rules, policies, and payment gateways.
Integration with Sales Channels
Connecting Bókun with your website, third-party distribution channels, marketplaces, or CRM systems.
API integration or use of pre-built connectors.
Training
Providing training sessions for staff on how to use the system effectively.
Testing
Running test bookings to ensure everything works smoothly.
Go-Live and Support
Launching the system for real bookings.
Ongoing support and adjustments as needed.
Customisation
Custom booking flows: Adjusting the booking process to match business policies.
Pricing and discounts: Configuring special pricing rules, discounts, and packages.
Website integration: Embedding booking widgets into your website with custom branding.
API access: Full API access for custom integrations, enabling tailored workflows and synchronization.
Languages and currencies: Support for multiple languages and currencies for international businesses.
Reporting and analytics: Custom reports to monitor performance.
Additional Costs
Setup Fees:
Often vary based on business size and complexity; some new clients report setup fees ranging from $1,000 to $5,000 or more.
Monthly Subscription Fees:
Based on the number of bookings, users, or features required. Typical ranges from $99 to several hundred dollars per month.
Support and Maintenance:
Support is usually included in the subscription fee, but premium or dedicated support plans may incur additional costs—ranging from \500 to \2,000 annually.
Additional Costs:
API usage charges for extensive integration.
Custom development work outside standard features.
Transaction fees, if applicable, depending on payment gateway providers.
Training
Onboarding Sessions: Bókun provides onboarding training, often conducted via webinars or video calls, to familiarize new users with the platform’s features and workflows.
Documentation: Comprehensive online documentation, user guides, and tutorials are available to help users navigate the system at their own pace.
Customized Training: For larger clients or complex setups, Bókun may offer tailored training sessions, either virtually or onsite.
Training Duration: Typically, training sessions range from a few hours to a full day, depending on the depth of onboarding required.
Security Measures
Data Encryption: Data is encrypted both in transit (using TLS/SSL protocols) and at rest.
Access Control: Role-based access controls ensure users only access data relevant to their roles.
Regular Security Audits: Periodic security reviews and audits are conducted to identify and address vulnerabilities.
Data Backups: Regular backups are maintained for disaster recovery.
Compliance: Bókun adheres to industry standards and best practices for data security, including GDPR compliance, ensuring customer data privacy for European users.
Third-Party Security: Uses secure hosting providers with robust security certifications.
Updates
Frequency:
Bókun typically releases updates on a regular basis, often quarterly or biannually. They may also deploy smaller patches or bug fixes as needed.
Management:
Automatic Updates: Most updates are pushed automatically to minimize downtime and ensure users benefit from new features and security patches.
Release Notes: Users receive release notes detailing new features, improvements, or bug fixes.
Testing: Major updates might be tested in staging environments before full deployment
User Communication: Bókun often communicates upcoming updates or changes in advance, sometimes through email or account notifications.
Data Ownership and Portability
Ownership:
Bókun’s policy generally affirms that clients retain ownership of their data. The platform merely acts as a processing and storage service for your business information.
Data Access:
Clients have full access to their data, including bookings, customer information, and transaction records, typically via downloadable reports or API access.
Data Portability:
Bókun provides options for exporting data in common formats (CSV, Excel, etc.) for migration or backup purposes. This ensures clients can transfer their data to other platforms if needed.
Responsibility:
Clients are responsible for managing their data, ensuring compliance with relevant data protection laws, and regularly backing up information.
Scaling Up / Down
Flexible Plans:
Bókun generally offers flexible subscription plans that can be scaled to meet changing organizational needs.
Process:
Scaling Up: You can typically increase the number of bookings, users, or add features by upgrading your plan, often seamlessly via the client portal.
Scaling Down: Reductions are also possible, but may require contacting Bókun’s sales or support team to process changes.
Contract Terms:
Scaling is often handled with minimal notice, especially for monthly plans, but specifics depend on your contract terms.
Notice Periods & Fees:
There may be minimum contract durations or notice periods for scaling down, and potential fees for significant plan changes. Exact details should be confirmed in your contract.
The terms & conditions for contract renewal and cancellation
Renewal:
Contracts are usually renewed automatically on a monthly or annual basis unless explicitly canceled before the renewal date.
Most agreements specify a notice period (often 30 days) to terminate or change the subscription before the renewal.
Cancellation:
Bókun generally allows early termination, but some plans or custom contracts might include early cancellation fees or notice periods.
Data must be exported prior to cancellation, as access may be limited afterward.
Refund Policy:
Refunds, if any, depend on the contract specifics and timing of cancellation.
End-of-Contract:
At contract end, data is retained for a period (usually 30-90 days), after which it may be deleted unless a renewal is agreed upon.
Compliance
GDPR (General Data Protection Regulation):
Ensures proper handling and processing of personal data for clients operating in or serving customers in the EU.
ISO Certifications:
While specific ISO certifications are not publicly confirmed for Bókun, they implement best practices based on industry standards.
Data Security Standards:
Adopts stringent security measures such as data encryption, secure data centers, and regular security audits.
Other Standards:
Compliance with PCI DSS for payment processing may be implemented via integrated payment gateways.
