Avionte

Initial Consultation and Planning: This phase involves understanding the specific needs and goals of the staffing firm. Avionté's team works closely with the client to outline the implementation plan, set timelines, and identify key stakeholders.

Configuration and Customization: During this stage, the software is configured to match the firm's workflows and processes. This includes setting up custom fields, objects, rules, and views to ensure the system aligns with the firm's unique requirements.

Data Migration: Existing data from legacy systems is migrated to Avionté. This step is crucial for maintaining continuity and ensuring that all historical data is available in the new system.

Training and Onboarding: Avionté provides comprehensive training for users to ensure they are comfortable with the new system. This includes hands-on sessions, user manuals, and ongoing support.

Go-Live and Support: Once the system is configured and users are trained, the software goes live. Avionté's support team remains available to address any issues and provide assistance as needed.

Custom Objects and Fields: Administrators can create custom objects and fields to capture unique data points relevant to their business processes.

Custom Rules and Calculations: The platform supports the creation of custom rules and calculations, enabling firms to automate complex workflows and ensure compliance with specific business policies.

Personalized Dashboards: Users can personalize dashboards with widgets that display critical data, providing quick access to the information they need to perform their roles effectively.

Integration Capabilities: Avionté offers extensive API integrations, allowing firms to connect the software with other systems and tools they use, enhancing overall operational efficiency.

Setup Fees: Initial setup fees for configuring the software to meet specific business requirements.

Maintenance Charges: Ongoing maintenance fees to ensure the software remains up-to-date and functional.

Support Charges: Fees for various levels of customer support, which may include phone support, email support, and access to a knowledge base.

Monthly New User Webinars: Avionté provides regularly scheduled webinars specifically designed for new users. These sessions cover foundational topics such as front office operations, customer and contact management, temporary and direct hire orders, applicant and employee management, and candidate assignment. Recordings of these webinars are also available for on-demand viewing, allowing users to learn at their own pace.

Back Office Training Courses: Separate monthly courses focus on back-office functions like time entry, payroll processing, and billing. These courses include hands-on practice activities to reinforce learning and ensure users gain practical experience with the system.

On-Demand Webinar Recordings: For users who cannot attend live sessions, Avionté offers a library of recorded training webinars that cover various aspects of the software, enabling flexible learning schedules.

Dedicated Support Team: Avionté provides ongoing customer support to assist users with technical questions, troubleshooting, and best practices to optimize their workflows.

Implementation Assistance: During onboarding, Avionté’s team helps new clients with setup and configuration to ensure a smooth transition from legacy systems.

User-Friendly Interface and Documentation: The platform is designed to be intuitive, complemented by detailed documentation and tutorials that guide users through different features and workflows.

Community and Resources: Avionté maintains an active community and knowledge base where users can find tips, updates, and share best practices.

SOC 2 Compliance: Avionté adheres to SOC 2 standards, which are critical for ensuring the security, availability, and confidentiality of data. SOC 2 compliance involves rigorous auditing by third-party experts to verify that the company’s systems and processes meet stringent security criteria.

ISO 27001 Framework: The company follows the ISO 27001 framework, which provides a comprehensive set of controls and best practices for managing information security. This framework helps Avionté maintain a secure platform and protect sensitive data from both malicious actors and human error.

AWS Cloud Infrastructure: Avionté has consolidated its infrastructure on Amazon Web Services (AWS), which aligns with global industry standards for security and reliability. AWS provides robust security features such as encryption, access control, and continuous monitoring

Administrative, Physical, and Technological Measures: Avionté employs a combination of administrative, physical, and technological safeguards to protect data. These measures include secure data centers, encryption of data at rest and in transit, and strict access controls to ensure that only authorized personnel can access sensitive information.

Regular Updates: Avionté releases updates regularly to introduce new features, improve existing functionalities, and address any security vulnerabilities. The exact frequency of updates can vary, but the company has demonstrated the ability to roll out new features and integrations rapidly, such as deploying a COVID tracking solution in less than 12 weeks.

Managed Rollouts: Updates are managed in a way that minimizes disruption to clients. This includes thorough testing before deployment and clear communication with clients about upcoming changes. The company’s accelerated mobile strategy roadmap indicates a commitment to delivering updates quickly and efficiently

Customers can access, export, and manage their data anytime through Avionté’s platform. Data export is supported in common formats such as CSV or JSON, facilitating easy data portability and analysis.

Avionté follows strict data security protocols, including AES-256 encryption for data at rest and TLS for data in transit, ensuring that customer data remains protected during storage and transmission.

Data is logically segregated within the AWS infrastructure to maintain customer privacy and data integrity, with access limited by strict permissions.

Upon contract termination, Avionté retains customer data for 90 days to allow for data export. After this period, data is securely deleted following AWS best practices, including cryptographic erasure and secure overwriting.

Customers can request data deletion at any time, and Avionté complies with such requests by securely deleting data within 30 days, in accordance with legal and regulatory requirements.

Avionté’s cloud-based platform is designed for scalability, supporting staffing agencies of all sizes—from startups to large enterprises—allowing organizations to adjust their usage as their business needs evolve.

The platform’s modular architecture and API integrations enable customers to add or reduce features and user licenses flexibly, accommodating growth or downsizing without disruption.

Contract terms typically allow for adjustments in user counts and service levels, though specific details on scaling policies (e.g., minimum commitments or notice periods) are managed through customer agreements and account representatives.

Avionté’s support and implementation teams assist clients during scaling transitions to ensure smooth onboarding of additional users or reconfiguration when scaling down.

The company’s infrastructure and service model support rapid scaling to handle increased data volume, user activity, and transaction processing as organizational demands grow.

Customers retain control over their data throughout scaling changes, with consistent data security, privacy, and compliance standards maintained regardless of organiza.

Cancellation: Cancellation terms can vary widely depending on the agreement. Some common elements include:

Notice Period: Clients may be required to provide a written notice of cancellation within a specified period, often 30 to 60 days before the desired cancellation date.

Early Termination Fees: If a client cancels the contract before the end of the term, there may be early termination fees. These fees are designed to cover the costs incurred by the provider for setting up and maintaining the service.

Data Retrieval: Upon cancellation, clients typically have a window of time to retrieve their data from the platform. Avionté's support for data portability ensures that clients can export their data as needed.

SOC 2 Type 2 Compliance: Avionté has achieved SOC 2 Type 2 compliance, which is a rigorous standard developed by the American Institute of Certified Public Accountants (AICPA). This compliance involves external audits by independent Certified Public Accountants (CPAs) who assess the company's controls related to security, availability, processing integrity, confidentiality, and privacy. SOC 2 Type 2 compliance demonstrates that Avionté has the proper controls in place and that these controls are effectively implemented and maintained over time.

ISO 27001 Framework: Avionté follows the ISO 27001 framework, which provides a comprehensive set of standards for managing information security. This framework includes 200 control objectives that cover various aspects of security management, helping Avionté maintain a secure and reliable platform.

AWS Cloud Infrastructure: By hosting its platform on Amazon Web Services (AWS), Avionté leverages AWS's robust security features and compliance with global industry standards. This includes encryption, access control, and continuous monitoring to protect client data.