AutoRepair Cloud typical implementation process:
Sign Up & Account Creation: The shop registers for an account (free trial or paid) through AutoRepair Cloud’s website, creating business and user profiles.
Initial Setup & Configuration: Business settings, user roles, shop hours, service categories, pricing, and branding (logos, templates) are configured.
Data Import: Customer, vehicle, service, and inventory data can be imported from spreadsheets, previous systems, or entered manually, with template assistance if required.
Integration Setup: Optional steps include connecting payment processors (PayPal, Square), QuickBooks, and activating website or SMS/email integrations.
Workflow Customization: Work order templates, inspection forms, reminders, and marketing campaigns are customized to match business processes.
Staff Onboarding & Training: Employees receive access, with online video tutorials, help guides, and customer support available for questions or walkthroughs.
Pilot Run & Adjustments: The team conducts initial repair orders, appointments, and inventory actions in the system to ensure all workflows are functional and adjusted as needed.
AutoRepair Cloud can be customized to fit a wide range of business needs. Here are key customization data points:
Work Order & Inspection Templates: Create and modify templates for digital work orders, estimates, and vehicle inspections to match your shop workflows and service specialties.
Service Categories & Pricing: Tailor service types, labor rates, and parts pricing to your business model. Add, edit, or remove categories and apply unique markup rules.
User Roles & Permissions: Assign custom roles for managers, techs, service writers, or front-desk staff, controlling access to sensitive data and system functions.
Shop Branding: Integrate your shop’s name, logo, headers, and contact info onto all customer-facing documents, invoices, and emails.
Communications & Reminders: Customize automated SMS and email reminders for appointments, service due dates, and marketing campaigns, including message content and timing.
Inventory Settings: Set up custom inventory categories, minimum stock alerts, and barcode configurations to reflect your parts management needs.
Customer Fields & Intake: Add or edit customer data fields, set required fields, and create custom attributes for more detailed record-keeping.
Payment, Tax, and Invoice Preferences: Configure which payment processors (PayPal, Square), applicable taxes, currency type, and multilingual invoice options.
Reporting: Build custom financial, inventory, or operational reports filtered by date, service type, technician, or location.
Multi-location Support: Custom setups for organizations with more than one shop, each with distinct inventory, pricing, scheduling, and reporting requirements.
Integration Options: Choose and configure integrations with QuickBooks, website booking widgets, marketing tools, and third-party APIs for deeper workflow personalization.
Mobile & Device Preferences: Enable or restrict functions for mobile/tablet use, tech assignments, or customer self-service access as suits shop policy.
AutoRepair Cloud maintains a straightforward and affordable pricing structure with minimal additional costs beyond the subscription fee:
No Setup Fees: There are no mandatory setup or activation fees for new accounts. Shops can get started without upfront extra charges.
No Maintenance Charges: Ongoing software maintenance, security updates, and new features are included within the standard subscription, with no separate maintenance fees.
Inclusive Support: Basic customer support (email, live chat, and knowledge base access) is included in all subscription plans at no extra cost.
Data Import/Export: Data migration assistance or bulk imports from other systems may be available as part of onboarding, typically included for most new users; specialized migration may incur a reasonable fee, but is rare.
Additional User Charges: Different plans include a set number of users; extra user licenses beyond the plan’s included amount (especially in the “Standard” or “Full” plans) are available for a modest monthly fee.
Optional Add-on Features: Some third-party integrations (like SMS credits, premium marketing, or advanced reporting modules) may have additional, clearly stated costs depending on usage.
AutoRepair Cloud provides comprehensive training and support for new users to ensure smooth adoption and ongoing success:
Online Help Center and Documentation: Extensive user manuals, step-by-step guides, and FAQs are available 24/7, covering all core features and workflows.
Video Tutorials: The platform offers video walkthroughs for setup, feature use, and advanced functions—ideal for self-paced learning.
In-App Guidance: Contextual tooltips and onboarding prompts help new users navigate the system and learn key processes as they work.
Email and Live Chat Support: Direct access to customer support via email or live chat is included with all plans, assisting with setup and troubleshooting.
Data Import Assistance: Guidance and, if needed, hands-on help for importing customer lists, vehicle records, and service histories from previous systems or Excel sheets.
Ticket-Based Technical Support: Users can submit support requests for specific issues, with prompt responses for technical concerns or customization help.
Responsive Onboarding: Dedicated onboarding support is available for new shops, especially for larger implementations or when migrating significant amounts of data.
AutoRepair Cloud employs several key security measures to protect user and business data:
Secure Cloud Hosting: All data is stored on encrypted, secure servers with advanced firewalls and regular security testing.
Data Encryption: Sensitive information is encrypted both in transit (using HTTPS/SSL protocols) and at rest, to prevent unauthorized interception or access.
Role-Based User Access: Administrators can define user roles and permissions, ensuring only authorized staff can access or modify sensitive data and features.
User Authentication: Strong password protection and session management ensure that only verified users can log in and access the system.
Regular Backups: Automated, scheduled backups protect data against accidental deletion, technical failures, or cyber incidents.
Audit Trails & Activity Logging: The platform tracks user activity and changes within the system, making it easier to monitor security and detect suspicious actions.
Compliance and Privacy Policies: AutoRepair Cloud adheres to strong privacy standards—customer data is never shared with unauthorized third parties and is managed according to prevailing data protection regulations.
AutoRepair Cloud releases updates frequently—typically several times per quarter—covering new features, usability improvements, bug fixes, security enhancements, and integrations. As a fully cloud-based solution, all updates are managed and deployed centrally by the AutoRepair Cloud team. Users do not need to manually install or apply updates; improvements are automatically delivered to all subscribers, ensuring everyone is always on the most recent, secure, and feature-rich version of the software.
AutoRepair Cloud maintains a clear policy on data ownership and portability to give users full control and flexibility:
Data Ownership: All data entered into AutoRepair Cloud—including customer records, vehicle information, service histories, invoices, and business documents—remains the exclusive property of the shop or user, not the software provider.
Data Access: Users can access, review, and use their business data at any time, with no artificial restrictions on visibility or usage during their subscription.
Data Portability: The platform allows users to export customer lists, service histories, reports, and other business-critical information in standard digital formats. This makes it easy to migrate to other systems, create local backups, or meet audit requirements.
Account Closure and Data Export: Upon cancellation or account closure, users are provided a window to export or retrieve their data before access is ended. Assistance for bulk data export can be provided upon request.
AutoRepair Cloud offers flexible terms for scaling up or down based on your organization’s needs:
Adjustable User Licenses: You can add or remove user accounts at any time; monthly pricing tiers accommodate a set number of users, and additional seats can be added with a clear, modest fee.
Plan Upgrades and Downgrades: Shops can easily switch between “Mini,” “Standard,” or “Full” plans (or equivalent tiers) as business requirements change. Changes take effect in the next billing cycle.
No Long-Term Lock-In: Subscriptions are typically month-to-month or annual, with no long-term commitment. This enables you to scale up during busy periods or scale down as needed without penalties.
Multi-Location Flexibility: Add or remove shop locations as your network changes, with consolidated reporting and management tools that expand or contract accordingly.
Feature Enablement: Enable or disable certain modules (like appointment management, inventory, or marketing tools) to match your shop’s workflow without needing to change platforms.
Transparent Pricing Adjustments: Monthly fees reflect your current selected plan and user count—no hidden charges, and you only pay for what you use.
AutoRepair Cloud’s contract renewal and cancellation terms are designed for transparency and customer flexibility:
Automatic Renewal: Subscriptions typically renew automatically at the end of each billing cycle (monthly or annually) unless cancelled by the user before renewal.
No Long-Term Contracts: Most plans operate on a month-to-month basis, so users aren’t locked into long-term agreements and can adjust their commitment as business needs change.
Easy Cancellation: Users can cancel their subscription at any time through the platform dashboard or by contacting support. Cancellation usually takes effect at the end of the current billing period.
No Cancellation Penalties: There are generally no penalty fees or hidden charges for cancelling a subscription.
Refund Policy: Fees paid for the current billing period are typically non-refundable; users retain access to the software and their data until the period expires.
Data Export upon Cancellation: Before the account closes, users are allowed a period to export or download all their business and customer data from the platform.
Advance Notice of Changes: AutoRepair Cloud notifies customers in advance of any changes to subscription terms, pricing, or renewal conditions, allowing time for review.
Plan Modification: Upgrades, downgrades, or changes in user count and features can be made at any time, usually reflected in the next cycle.
AutoRepair Cloud is designed to align with key industry compliance standards relevant to automotive repair shops and cloud-based business software:
PCI DSS Compliance: The software supports secure payment processing through integrations like PayPal and Square, ensuring payment card transactions meet PCI DSS (Payment Card Industry Data Security Standard) requirements.
Data Security & Privacy: AutoRepair Cloud encrypts sensitive information in transit (using HTTPS/SSL protocols) and at rest, following general cloud software best practices for data privacy and security.
Financial Record Keeping: The platform generates and stores invoices, transaction logs, and financial reports in formats suitable for accounting and regulatory audits, helping shops comply with local tax and bookkeeping laws.
Access Controls and Audits: Role-based access permissions and activity logs allow for traceable, auditable user activity, supporting secure operations and internal compliance.
AutoRepair Cloud
By AutoRepair Cloud, LLC
