Initial Consultation: The implementation process begins with a consultation call where Asset Panda's team discusses the specific needs of the client. This includes understanding the company's industry, the number of fixed assets, and any specific fields or categories that need to be tracked.
Data Upload and Customization: Clients provide a CSV file with their asset data, which Asset Panda imports and organizes. The platform allows for the creation of unlimited custom fields and up to 10 different groups to tailor the account to the client's needs. This step also involves setting up custom reports and configuring user permissions.
Workflow and Service Desk Setup: Asset Panda's implementation services include configuring workflows and setting up the enterprise service desk capabilities. This helps in managing work order tickets and preventive maintenance requests, enhancing productivity and response rates.
The exact duration of the implementation process can vary based on the complexity and specific requirements of the client, but the structured approach ensures a smooth and efficient setup.
Customizable Asset Profiles: Asset Panda allows businesses to tailor asset profiles according to specific organizational requirements, enabling customization of fields to capture and manage unique information relevant to the asset inventory.
Dashboard and Reporting: Users can customize the app's dashboard, create custom fields, notifications, alerts, and reports, ensuring the software aligns with specific business processes.
Role-Based Permissions: The platform offers customizable role-based user permissions, allowing businesses to assign specific access rights to different users, enhancing data protection and accountability.
Workflow Configuration: Asset Panda supports the configuration of custom workflows, enabling businesses to match the software's functionality with their existing processes and naming conventions.
Integration Capabilities: The software can integrate with existing systems and legacy data, allowing seamless data import and ensuring that it fits into the current technology stack of the business.
Pricing Model: Asset Panda uses an asset-based pricing model, where the cost is determined by the number of assets managed. This model includes unlimited user access.
Implementation Packages: There are optional implementation packages available for expert onboarding, which can be tailored to specific use cases.
Integration Fees: While standard integrations are included, premium integrations like Google Workspace and Azure Active Directory come with additional annual fees.
Discounts: Discounts are available for multi-year commitments, educational institutions, and non-profit organizations, which can reduce overall costs.
Support and Maintenance: World-class support is included, ensuring timely responses and personalized assistance, typically available for accounts managing 500 assets or more.
Comprehensive Onboarding: Asset Panda provides comprehensive onboarding assistance, helping businesses configure their platform and train their teams on a timeline that suits them.
24/7 Support: The software offers 24/7 support via email, ensuring users can resolve any questions or issues quickly, with guaranteed responses within 24 hours.
Knowledge Center: A robust Knowledge Center is available, featuring videos and step-by-step tutorials to help users understand and navigate the platform independently.
256-bit SSL Encryption: Asset Panda uses 256-bit SSL encryption to protect data exchanges, ensuring a high level of security for user information.
Amazon AWS Hosting: The software is hosted on Amazon Web Services (AWS), benefiting from Amazon's global network security protocols and reliable infrastructure.
Role-Based Security: The platform offers role-based user security, allowing businesses to control access to sensitive data and enhance protection against unauthorized access.
Data Storage Protocols: Personal information is stored on servers located in secured facilities with restricted access, protected by protocols and procedures designed to ensure data security.
Regular Updates: Asset Panda regularly updates its software to enhance functionality, improve security, and address any bugs or issues. These updates ensure that users have access to the latest features and improvements.
Automated Deployment: Updates are typically deployed automatically, minimizing disruption to users. This automated process ensures that all users are on the latest version without requiring manual intervention.
User Notifications: Users are notified of updates through in-app notifications or email alerts. This keeps them informed about new features, changes, and any actions they might need to take.
Feedback-Driven Development: Asset Panda values user feedback and often incorporates suggestions into updates. This approach ensures that the software evolves in line with user needs and industry trends.
Testing and Quality Assurance: Before release, updates undergo rigorous testing and quality assurance processes to ensure they are stable and reliable. This reduces the risk of introducing new issues during updates.
Client Data Ownership: Asset Panda's policy ensures that clients retain ownership of their data. This means that businesses have full control over their information and how it is used within the platform.
Data Portability: The software supports data portability, allowing clients to export their data in a standard format. This facilitates easy transfer of data to other systems if needed.
Compliance with Regulations: Asset Panda adheres to data protection regulations, ensuring that data handling practices are transparent and compliant with legal requirements.
Data Access Rights: Clients have the right to access their data at any time, ensuring transparency and control over their information.
End-of-Service Data Retrieval: Upon termination of services, clients can retrieve their data, ensuring that they are not locked into the platform and can continue operations with another provider if desired.
Flexible Asset Tracking: Asset Panda allows organizations to easily scale the number of assets they track. This flexibility ensures that businesses can adjust their usage based on changing needs without significant disruptions.
Adjustable Pricing: The pricing model is based on the number of assets tracked, allowing for cost adjustments as organizations scale up or down. This ensures that businesses only pay for what they need.
Seamless Transition: The platform supports seamless transitions when scaling, ensuring that businesses can add or remove assets without impacting existing configurations or data integrity.
Renewal Notifications: Clients are notified in advance of contract renewal dates, allowing them ample time to review terms and make informed decisions about continuing the service.
Flexible Cancellation Policy: Asset Panda offers a flexible cancellation policy, allowing clients to terminate their contract with appropriate notice. This flexibility ensures that businesses are not locked into long-term commitments if their needs change.
Pro-Rated Refunds: In some cases, pro-rated refunds may be available upon cancellation, depending on the terms of the contract. This ensures fair treatment of clients who choose to discontinue the service.
Contract Review and Negotiation: Clients have the opportunity to review and renegotiate contract terms upon renewal, ensuring that the service continues to meet their evolving needs.
SOC 2 Type II Certification: Asset Panda is SOC 2 Type II certified, demonstrating its commitment to maintaining high standards of security, availability, and confidentiality in its operations.
GDPR Compliance: The platform complies with the General Data Protection Regulation (GDPR), ensuring that it meets stringent data protection and privacy standards for users in the European Union.
21 CFR Part 11 Compliance: Asset Panda supports compliance with FDA Title 21 CFR Part 11, which is crucial for organizations in the life sciences industry. This compliance ensures that electronic records and signatures are secure and reliable.
Data Encryption Standards: The software uses TLS 1.2 encryption to protect data in transit, ensuring that sensitive information is secure during transmission.
