ArchiveSocial
By CivicPlus
The implementation process for ArchiveSocial, now part of CivicPlus, is designed to be straightforward and efficient, ensuring that organizations can quickly start archiving their social media content. Here is a typical implementation process:
The entire implementation process typically takes a few days to a few weeks, depending on the complexity of the organization's social media presence and specific requirements.
ArchiveSocial offers extensive customization options to fit the specific needs of different organizations. Here are some key customization features:
Custom Retention Policies: Organizations can define custom retention periods for different types of social media content, ensuring compliance with various regulatory requirements.
Role-Based Access: The software allows for role-based authentication, enabling organizations to control who has access to different parts of the system and what actions they can perform.
Custom Alerts and Notifications: Users can set up custom alerts and notifications to stay informed about specific activities or compliance issues on their social media accounts.
Data Export and Reporting: ArchiveSocial provides customizable reporting tools that allow organizations to generate reports tailored to their needs. This is particularly useful for responding to public records requests and legal inquiries.
Integration with Other Systems: The software can be integrated with other systems used by the organization, such as content management systems or compliance tools, to streamline workflows and improve efficiency.
ArchiveSocial, now part of CivicPlus, offers a simple pricing model with various plans to suit different needs. The base pricing starts at $249 per month for the Economy plan, $399 per month for the Standard plan, and $699 per month for the Premium plan. The plans vary in terms of new records per month, social accounts supported, and additional features like risk management and web snapshots. ArchiveSocial does not charge setup fees, overage fees, or maintenance and support fees, ensuring organizations don't face unexpected charges if they exceed their monthly record limits.
ArchiveSocial provides comprehensive training and support to ensure that new users can effectively utilize the software. The training and support offerings include:
Initial Training: ArchiveSocial offers training sessions during the onboarding process. These sessions can be conducted virtually or on-site and cover essential topics such as setting up the system, managing social media accounts, and using the software's features.
Webinars and Online Resources: CivicPlus hosts webinars and provides a range of online resources, including guides, best practices, and tutorials. These resources help users stay informed about the latest features and best practices for social media archiving.
Customer Support: ArchiveSocial offers robust customer support, including phone support, live chat, and a ticketing system. This ensures that users can get help whenever they need it.
Ongoing Assistance: In addition to initial training, ArchiveSocial provides ongoing support to address any issues that may arise. This includes 24/7 technical support and access to a knowledge management team.
ArchiveSocial, now part of CivicPlus, implements robust security measures to protect the data it archives. These measures include:
Data Encryption: All data is encrypted both in transit and at rest, ensuring that sensitive information is protected from unauthorized access during transmission and storage.
Secure Data Centers: ArchiveSocial uses SAS 70 Type II-compliant data centers, which adhere to stringent security standards to safeguard the physical and digital security of the data.
Access Controls: The software employs role-based access controls, allowing organizations to define who can access specific data and perform certain actions within the system. This minimizes the risk of unauthorized access.
Regular Security Audits: CivicPlus conducts regular security audits and assessments to identify and address potential vulnerabilities in the system.
Compliance with Regulations: ArchiveSocial is designed to meet various industry regulations, including SEC 17a-4 and FINRA 10-06 in financial services, ensuring that the archived data can be used as legal evidence if necessary.
ArchiveSocial is dedicated to enhancing its software through regular updates. CivicPlus releases updates to improve functionality, security, and performance, including new features, bug fixes, and security patches. These updates are deployed automatically, minimizing disruption to users. Users are notified of significant updates through the software interface and email communications, keeping them informed about changes that may affect their workflows. CivicPlus actively seeks user feedback to inform future updates, ensuring the software evolves to meet customer needs.
Data Ownership: ArchiveSocial explicitly states that the ownership of the archived content remains with the user. This means that the organization that generates the social media content retains full ownership of the data that is captured and archived by ArchiveSocial.
Data Portability: The service includes provisions for data portability, allowing users to export their archived data as needed. This ensures that organizations can access and transfer their data easily, maintaining control over their information even if they decide to switch to a different service provider or need to comply with data requests.
Scaling Up: Organizations can scale up their service plans as their social media presence and archiving needs grow. This can involve upgrading to a higher-tier plan that supports more social media accounts, additional features, or higher data limits. The process for upgrading is straightforward and can be managed through the CivicPlus customer support team or the user interface.
Scaling Down: Similarly, if an organization’s needs decrease, it can scale down its service plan. This might involve moving to a lower-tier plan with fewer features or lower data limits. CivicPlus provides support to ensure that the transition is smooth and that the organization retains access to its archived data without disruption.
ArchiveSocial, now part of CivicPlus, has specific terms for contract renewal:
Renewal Term: The initial contract term is typically one year. Organizations can renew the contract for successive one-year periods by providing written notice of renewal at least 30 days before the current term expires.
Fee Adjustments: Licensor (ArchiveSocial) may increase the fees for the renewal term, provided that written notice is given at least 30 days before the renewal period begins.
The terms for contract cancellation are as follows:
Material Breach: Either party can terminate the agreement if the other party commits a material breach that is not cured within 30 days of receiving written notice. The non-breaching party may terminate the agreement, suspend access to the service, or pursue other legal remedies.
Insolvency: Either party may terminate the agreement immediately if the other party becomes insolvent, enters receivership, or undergoes bankruptcy proceedings.
Effect of Termination: Upon termination, all rights and obligations under the agreement cease immediately, except for any accrued payment obligations and specific provisions that survive termination (e.g., confidentiality, indemnification).
Data Retrieval: After termination, the licensee has 30 days to request and retrieve archived content. ArchiveSocial will provide the data in a commercially reasonable format. After this period, ArchiveSocial will delete the archived content.
ArchiveSocial is designed to meet various compliance standards, ensuring that organizations can use the software to adhere to regulatory requirements:
SEC Rule 17a-4: ArchiveSocial complies with SEC Rule 17a-4, which mandates the retention of electronic records in a non-rewriteable, non-erasable format (WORM format).
FINRA Regulatory Notices 10-06 and 11-39: The software meets FINRA requirements for archiving social media communications, ensuring that all marketing information, including social media content, is archived in its original format and retained for the required period.
Freedom of Information Act (FOIA): For government agencies, ArchiveSocial helps comply with FOIA by ensuring that both webpages and metadata are collected and retained in their original format.
WCAG 2.1: ArchiveSocial adheres to the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring that archived content is accessible and perceivable to all users, including those with disabilities.
