Apizee is a French technology company specializing in real-time video communication solutions, with a strong focus on customer engagement and remote visual support. Founded in 2013 and based in Lannion, Brittany, Apizee has positioned itself as a pioneer in leveraging WebRTC technology to deliver secure, browser-based video solutions for a range of industries, including industry, retail, financial services, healthcare, telecommunications, and insurance. Since 2020, Apizee has been part of the Bouygues Telecom group, enhancing its legitimacy as a European sovereign solution for secure video conferencing.
Apizee was established in 2013 by Michel L’Hostis and Frédéric Luart in Lannion, France. The company’s initial mission was to democratize access to real-time video and interaction services, particularly for remote visual assistance and customer relationship management. In its first five years, Apizee attracted over 150 customers worldwide, including major names such as Crédit Agricole, Renault, Enedis, and Safran. The company has steadily grown, now employing around 42–43 people as of 2024–2025.
In 2016, Apizee raised €1 million in funding from Breizh Angels and Angel Source, with the aim of accelerating its commercial development, expanding internationally, and strengthening its R&D capabilities. The company’s estimated annual revenue is between $3.1 million and $5.6 million, with a revenue per employee of approximately $116,000.
Remote Visual Support: Enables customer service and field service teams to provide real-time video assistance, reducing travel and speeding up issue resolution.
Videoconferencing: Secure, browser-based video meetings with features such as co-browsing, file sharing, and appointment scheduling-no downloads required.
Telehealth Solutions: Video consultations tailored for the medical sector, emphasizing security and ease of use.
API Integration: A suite of APIs for embedding video communication capabilities into websites, mobile apps, and business tools, integrating with CRMs and field service management software.
Co-browsing and Screen Sharing: Advisors can guide customers directly on their screens, ideal for product demos and complex troubleshooting.
Recording and Personalization: Sessions can be recorded for training, audits, and process improvement, with customizable platform options.
A significant milestone in Apizee’s growth was the acquisition of the software division of Nexcom Systems in 2018. This strategic move enhanced Apizee’s capabilities in web and telephone convergence, leveraging Nexcom’s IP Multimedia Subsystem (IMS) technology. The acquisition expanded Apizee’s reach into convergent contact centers and after-sales service, and allowed for the integration of cloud and WebRTC technologies for a broader customer base.
Zendesk Integration: In 2023, Apizee launched an integration with Zendesk, enabling customer service teams to provide remote video assistance directly within the Zendesk platform, streamlining resolutions and enhancing the customer experience.
Apizee fosters a results-driven, B2B software sales culture, emphasizing trust, knowledge, team spirit, and performance. The company values innovation, agility, and a human-centric approach, both in its product development and internal operations. Employees benefit from a friendly, dynamic work environment, with opportunities for remote work, professional development, and a strong sense of community.
Apizee serves a diverse, global clientele across Europe, North America, South America, Africa, and Asia2. Its solutions are used by prominent organizations in various sectors, including Crédit Agricole, Renault, Enedis, Safran, Fnac Darty, and Groupe Atlantic. User testimonials highlight the platform’s ability to reduce travel, expedite service requests, and enhance customer satisfaction. The company actively engages with its user community through events, partnerships, and continuous feedback integration into its product roadmap.
