Register for a free or premium Alphaletz account online. The process is quick, requiring only basic information and email verification.
Log in to the dashboard and follow the guided setup to add your first property, portfolio, or owner. The interface is designed for ease of use, minimizing the learning curve.
Enter property details, tenant information, lease terms, and rent schedules. You can import data manually or, for larger portfolios, use spreadsheet imports or request onboarding support for bulk uploads.
Connect your bank account using Open Banking integration for automated rent reconciliation and expense tracking. This step is optional and can be completed in a few minutes for most UK banks.
Upload tenancy agreements, compliance certificates, and other important documents to the secure document management system for centralized access and reminders.
Configure automated rent reminders, maintenance tasks, and compliance alerts to streamline daily operations and reduce manual admin time.
Download and install the Alphaletz mobile app (iOS or Android) for on-the-go management and real-time notifications.
Access in-app guides, book a free product demo, or contact customer support for onboarding assistance and best practices.
Alphaletz is designed to be flexible and adaptable, making it suitable for a wide range of property management business models. Here are the primary ways Alphaletz can be customized to fit specific business needs:
Unit-Level and Portfolio Management:
You can manage properties as whole buildings or individual units, allowing for granular tracking of rent, expenses, and documents by unit or by property. Properties can be grouped by owner or portfolio, which is especially useful for landlords managing assets under different legal entities or for multiple owners.
Owner Linking and Filtering:
Properties can be linked to specific owners, and dashboards can be filtered by owner or portfolio, supporting businesses that manage properties for various clients.
Customizable Smart Reporting:
Alphaletz offers smart reporting that lets users generate and export income and expense reports by owner, property, tenant, supplier, or other custom filters. Reports can be exported as spreadsheets or PDFs, tailored for accountants or internal analysis.
Custom Branding:
Statements and reports can include your business logo, supporting branded communications for landlords, agents, or property managers.
Automated Task Management:
Users can set up custom recurring tasks, maintenance schedules, compliance reminders (e.g., for gas safety certificates), and receive automated notifications for overdue or upcoming deadlines. Tasks can be filtered by property or urgency, and reminders can be sent via email and dashboard alerts.
Document Management:
Documents can be attached to properties, tenants, suppliers, or tasks, and searched across the platform. Reminders can be linked to document expiry dates, supporting custom compliance workflows.
Open Banking Integration:
Connect with over 11,000 banks for automated reconciliation of rent payments and expenses, supporting custom financial workflows and multi-currency operations.
Custom Lease and Rent Schedules:
Leases can be created for each unit or property, with rent schedules automatically generated and customizable for different tenancy types (e.g., residential, HMO, commercial, holiday lets).
Multi-User Access:
Alphaletz supports multiple users with varying permissions, allowing businesses to assign roles (e.g., owner, manager, accountant) and control access to sensitive data or specific portfolios.
Mobile and Desktop Sync:
The platform syncs across devices, enabling team members to access and update information from anywhere, supporting remote and field operations.
Third-Party Integrations:
Alphaletz integrates with tools like LeadRebel for lead management, Google Drive for document storage, and utility sign-up services for tenant onboarding. Data can be exported to Excel or accounting platforms like Xero for further customization.
Marketplace Add-Ons:
Access a marketplace of integrated products and services, such as landlord insurance and legal support, to tailor the platform to your business needs.
Multi-Currency Support:
Users can select default currencies (GBP, EUR, USD), making the platform suitable for international portfolios.
Alphaletz is designed to be intuitive, allowing most new users to get up and running quickly. The platform offers a guided setup process upon account creation, with step-by-step prompts for adding properties, tenants, and financial details. For those who need extra help, Alphaletz provides a free product demo, which can be booked directly through their website. This demo walks users through the core features and best practices for managing portfolios efficiently.
Alphaletz offers an extensive online Help Center and FAQ section, providing written guides, troubleshooting tips, and answers to frequently asked questions. These resources are accessible 24/7 and cover everything from initial setup and bank integration to document management and compliance reminders.
Email and In-App Support: Users can contact customer support at any time via the help button within their account or by emailing [email protected]. The support team aims to respond within four business hours, ensuring prompt assistance for technical issues or setup questions.
One-on-One Zoom Calls: If more personalized help is needed, Alphaletz can arrange individual Zoom calls to walk users through the platform and address specific challenges.
Alphaletz employs a comprehensive set of security protocols and privacy practices to protect user data and ensure compliance with industry standards. Below are the key measures in place:
Advanced Encryption Standard (AES): All user data stored in the Alphaletz database is encrypted using AES, a globally recognized encryption protocol for safeguarding sensitive information.
Encrypted Data Transmission: Data transmitted between users and Alphaletz servers is encrypted, protecting information during transfer and preventing unauthorized interception.
Centralized Cloud Deployment: As a cloud-based platform, Alphaletz ensures that all data, documents, and communications are securely stored and accessible only to authorized users. This approach also allows for continuous security updates and seamless backup management.
Automatic Session Timeout: To protect user accounts, Alphaletz automatically logs users out after 30 minutes of inactivity, minimizing the risk of unauthorized access from unattended devices.
Role-Based Access: The platform supports multi-user access with customizable permissions, ensuring only authorized individuals can view or edit sensitive data.
No Data Sharing with Third Parties: Alphaletz does not sell or share user data with third parties. Only minimal account information (such as account creation date and contact details) is visible to the company for subscription management purposes.
User Data Visibility: Alphaletz staff cannot access user property or financial data. Users retain full control over their information and can export or delete their data as needed.
Regular Data Backups: User data is continuously backed up to prevent loss in the event of hardware failure or other incidents, ensuring business continuity and data integrity.
Secure Document Management: All compliance and safety documents (such as tenancy agreements and certificates) are stored securely within the platform, with access restricted to authorized users. Expiry alerts and document tracking further support compliance and reduce risk.
ICO Membership: Alphaletz is a member of the Information Commissioner’s Office (ICO), demonstrating a commitment to data protection and privacy best practices.
Alphaletz maintains an active development and release cycle, with new features and improvements rolled out approximately every 3 to 4 weeks. This regular cadence ensures that users benefit from ongoing enhancements, bug fixes, and performance updates. The company bases its update schedule on user feedback and evolving industry needs, resulting in a platform that is consistently evolving and responsive to landlord and property manager requirements.
Cloud-Based Deployment: Alphaletz is a cloud-based platform, so all updates are deployed centrally. Users automatically receive the latest version of the software without needing to install updates manually on their devices. This approach guarantees that every user always has access to the newest features and security enhancements as soon as they are released.
Feature Announcements: Major updates and new features are communicated to users through product update announcements, release notes, and video walkthroughs. For example, recent updates have included new document management systems, improved user flows, and performance enhancements. These updates are often highlighted via the company’s website, blog, and YouTube channel, ensuring users are aware of new capabilities and how to use them effectively.
User Feedback Integration: The Alphaletz team actively solicits and incorporates user feedback into its development roadmap. Updates are prioritized based on customer needs, regulatory changes, and opportunities to improve efficiency for landlords and property managers.
Alphaletz is designed with flexibility in mind, allowing landlords, property managers, and letting agents to easily scale their usage up or down as organizational needs change. Here’s how the platform supports dynamic portfolio management:
Free Account: Users can start with a completely free account, managing up to three properties or units with full access to core features. This allows small landlords or those just starting out to use the platform without financial commitment.
Premium Plans for Growth: As your portfolio grows, you can upgrade to premium plans that accommodate more properties and unlock additional features, such as expanded bank connectivity and rent automation. There is no upper limit on the number of properties you can manage within your account.
Easy Upgrades: Upgrading to a higher plan is straightforward and can be done at any time directly through your account dashboard. The system is designed so you only pay for what you need, and you can scale with as many properties and bank accounts as required.
Downgrading Plans: If you need to reduce your portfolio size, you can downgrade your subscription plan at any time. This allows for cost control and ensures you’re only paying for the features and capacity you currently require.
No Lock-In Contracts: Alphaletz does not impose long-term contracts or penalties for changing your plan. You have the flexibility to adjust your subscription as your business needs evolve.
Global Usability: Alphaletz works in all countries and supports multiple currencies (GBP, EUR, USD), making it suitable for organizations that may expand or contract across regions.
Automatic Renewal: Alphaletz subscriptions are typically set to renew automatically at the end of each billing cycle (monthly or annually, depending on the chosen plan). This ensures uninterrupted access to all features and services.
Flexible Upgrades and Downgrades: Users can upgrade or downgrade their subscription plan at any time through the account dashboard. Changes to the plan take effect at the end of the current billing period, allowing users to adjust their service level as their portfolio size or business needs change.
No Long-Term Contracts: Alphaletz does not require users to commit to long-term contracts. Subscriptions are flexible, and users are not locked in, which means they can adjust or cancel their plan without penalties.
Transparent Pricing: The platform’s pricing is transparent, with no hidden fees for plan changes, upgrades, or downgrades. Users only pay for the features and capacity they actively use.
Easy Cancellation: Users can cancel their subscription at any time directly from their account settings. Once cancellation is initiated, access to premium features continues until the end of the current paid term. After this period, the account reverts to the free plan (if eligible) or is deactivated for premium features.
No Cancellation Fees: There are no cancellation fees or penalties for terminating a subscription. Users are free to leave the platform or revert to a free account without incurring additional costs.
Data Retention and Export: Upon cancellation, users retain full ownership and control over their data. Alphaletz allows users to export all property, financial, and compliance data in standard formats (such as spreadsheets or PDFs) before the account is downgraded or closed. This supports data portability and ensures users are not locked in.
Account Deletion: If a user wishes to permanently delete their account, all associated data can be removed from the platform. Alphaletz’s privacy policy guarantees that no user data is sold or shared with third parties, and deletion requests are honored in line with regulatory requirements.
Refunds: Alphaletz does not explicitly advertise a refund policy for unused portions of a subscription term. Users are encouraged to review the terms at the time of purchase or contact customer support for clarification regarding refunds on annual or monthly plans.
Alphaletz is committed to upholding strong data privacy, security, and regulatory compliance standards to protect landlords, property managers, letting agents, and tenants using its platform. The software’s compliance framework ensures that user data is handled with transparency, integrity, and by industry best practices.
Information Commissioner’s Office (ICO) Membership: Alphaletz is a member of the UK’s Information Commissioner’s Office (ICO), demonstrating its dedication to data protection and privacy standards in line with UK regulations. ICO membership indicates that Alphaletz adheres to the principles of lawful, fair, and transparent processing of personal data.
User Data Control and Ownership: The platform ensures that users retain full ownership and control over their data. Alphaletz does not sell, share, or monetize user data, and only minimal account information is visible to staff for subscription management purposes. All property and financial data remain private and accessible only to the user, supporting compliance with UK data protection standards.
Data Portability and Deletion: Users have the right to export their data in standard formats (such as spreadsheets or PDFs) at any time, supporting data portability and regulatory requirements for user access and data mobility. Users can also request deletion of their account and all associated data, aligning with best practices for data subject rights.
Data Encryption: Alphaletz uses Advanced Encryption Standard (AES) for data stored in its databases and encrypts all data transmitted between users and servers. This ensures the confidentiality and integrity of sensitive information in compliance with recognized security protocols.
Cloud-Based Security and Backups: The platform’s cloud-based architecture provides centralized, secure storage with continuous automated backups, ensuring data integrity and business continuity. Access controls, including session timeouts and role-based permissions, further safeguard user data.
No Third-Party Data Sharing: Alphaletz does not share user data with third parties unless explicitly authorized by the user for specific integrations, such as utility sign-ups. This supports compliance with privacy regulations and reinforces user trust.
Secure Document Storage: All compliance and safety documents (e.g., tenancy agreements, certificates) are stored securely within the platform, with access restricted to authorized users. Automated expiry alerts and compliance tracking help users maintain regulatory obligations and reduce risk.
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