Achievers
By Achievers
The implementation process for Achievers software is designed to be comprehensive and supportive, ensuring that organizations can effectively integrate the platform into their operations. Here are the key steps involved:
Post-Launch Support: Achievers continues to offer support even after the platform is live. This includes dedicated customer success managers, 24/7 customer service, and continuous monitoring and optimization of the program to ensure it meets the client's evolving needs.
The typical implementation timeline for Achievers software is approximately 8 weeks from kick-off to go live. This timeline may vary slightly depending on the complexity of the client's requirements and the level of customization needed.
Achievers software is highly customizable to fit specific business needs. Here are some data points highlighting its customization features:
Recognition Customization: The platform allows for frequent and personalized recognition, enabling employees to celebrate moments that matter to them through various rewards and awards.
Integration with Existing Tools: Achievers can be integrated with tools like Workday, Teams, Slack, and Zoom, ensuring that recognition happens within the flow of work.
Global Rewards Marketplace: Employees can choose rewards and experiences that are meaningful to them from a global marketplace, which can be tailored to the preferences and needs of the workforce.
Mobile and Desktop Accessibility: The platform is accessible via mobile app and desktop, making it easy for employees to recognize peers from anywhere.
Achievers does not have standard pricing plans and their pricing model is quote-based. They may charge implementation/setup fees, but the amounts are not specified. Annual maintenance/support fees are common for enterprise software. Achievers offers premium training and technical support services as an add-on, potentially causing additional costs. A minimum investment of $25,000 per year in licensing fees is required for Achievers solutions.
Achievers offers a comprehensive range of training and support services to help new users effectively utilize their platform. The platform offers extensive documentation and resources to help users understand and navigate the platform. Users can access in-person and online training sessions, live online training, video tutorials, and webinars to cater to different learning preferences. Achievers also helps organizations create dynamic training programs responsive to employee needs using tools like pulse surveys and AI-powered chatbots. The platform supports the development of HR training programs, helping HR professionals improve their skills and advance their careers.
Achievers provides 24/7 customer support, including dedicated phone numbers for different regions (North America, APAC, EMEA). Users can also access support through live chat and email. Each organization is assigned a dedicated Customer Success Manager who provides direct support and guidance on using the platform effectively. Achievers' Member Experience team can provide service in 120 different languages, ensuring users from diverse backgrounds can receive support in their preferred language.
Achievers' Help Center offers a wealth of resources, including FAQs, support forums, and detailed guides to help users troubleshoot issues and learn more about the platform. Achievers is committed to accessibility, providing alternate formats of publications and website pages upon request, ensuring all users, including those with disabilities, can access the information and support they need.
Achievers is committed to protecting user privacy through various security measures. Employees are trained to respect user privacy and must use personal information in accordance with the Achievers Privacy Notice and applicable laws. Data transmission security is also a priority, but Achievers acknowledges that data transmission over the Internet cannot be guaranteed to be 100% secure. Data integrity and accuracy are maintained, and users have the right to request and review their information. Achievers retains personal information only as long as necessary to fulfill the purposes for which it was collected and processed, such as providing services, complying with legal obligations, resolving disputes, and maintaining business records. Most data is retained for no longer than seven years unless a specific law requires a different retention period. Third-party security is also a priority, as users' experiences on linked third-party websites are subject to the privacy notices and terms of use of those sites.
Regular Updates:
SaaS platforms like Achievers typically release regular updates to improve functionality, add new features, and address security vulnerabilities. These updates can be rolled out on a monthly, quarterly, or as-needed basis depending on the urgency and nature of the updates.
Managed Rollouts:
Updates are usually managed through a controlled rollout process to ensure minimal disruption to users. This can include testing updates in a staging environment before deploying them to production, and gradually rolling out updates to different user groups.
Communication:
Users are often informed about upcoming updates through release notes, emails, or in-app notifications. This helps users prepare for any changes and understand the new features or improvements being introduced.
Support and Training:
Alongside updates, Achievers likely provides support and training resources to help users adapt to new features. This can include updated documentation, webinars, and training sessions.
Achievers' data ownership policy aims to give users control over their personal information. They act as the data controller, responsible for security, accuracy, and compliance with laws. Users have the right to request and review their personal information and can request corrections if necessary. Achievers retains personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and maintaining business records. Most data is retained for no longer than seven years unless a specific law requires a different retention period. Achievers complies with data portability requirements, particularly those outlined in the EU's General Data Protection Regulation (GDPR). Users have the right to request data transfer to another organization or directly to themselves, increasing control over their personal data and increasing user choice of online services. Achievers must ensure data is transferred in a structured, commonly used, and machine-readable format for seamless data transfer between service providers.
Achievers is a platform designed to adapt to the changing needs of organizations. Its platform is designed to scale with the organization's needs, allowing it to adjust as the organization grows or downsizes. It also offers resource management, allowing organizations to add or reduce resources as needed. Contract adjustments can be made to reflect changes in size and needs, such as renegotiating terms or modifying support and services. Achievers also provides support for organizations in managing the scaling process, including assistance from Customer Success Managers and access to training and resources to ensure a smooth transition.
Automatic Renewal:
Some contracts may include automatic renewal clauses unless either party provides notice of termination. The specifics of these clauses would be detailed in the individual contract agreements.
Notification:
Achievers may require a formal notification period before the renewal or termination of a contract. This period allows both parties to review and negotiate the terms of the renewal.
Contract Cancellation
Right to Cancel:
Achievers reserves the right to cancel services at any time, without notice. This is explicitly stated in their terms of service.
Indefinite Suspension:
The service may be removed for indefinite periods or canceled without notice, and users agree to this as part of the terms of service.
User-Initiated Cancellation:
Users can cancel their services, but the terms and conditions for such cancellations, including any potential penalties or notice periods, would be specified in the individual contract agreements.
Refunds and Liabilities:
Achievers' terms of service include disclaimers of warranties and limitations of liability, indicating that they do not guarantee uninterrupted service and are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the service.
Achievers software adheres to several key compliance standards to ensure data security and privacy:
ISO 27001 Certification:
Achievers is ISO 27001 certified, which is an international standard for information security management systems (ISMS). This certification demonstrates that Achievers has implemented a robust framework to manage and protect sensitive information.
CSA STAR Certification:
Achievers has also achieved the Cloud Security Alliance (CSA) STAR certification, which indicates a high level of transparency and rigorous security practices in cloud computing.
GDPR Compliance:
Achievers complies with the General Data Protection Regulation (GDPR), ensuring that personal data of EU citizens is processed in accordance with strict privacy and security standards.
Privacy Shield Framework:
Although the EU-US Privacy Shield Framework is no longer a valid mechanism for data transfer, Achievers had previously certified under this framework and now relies on Standard Contractual Clauses (SCCs) for data transfers from the EU, UK, and Switzerland to the US.
SOC 2 Certification:
Achievers performs annual SOC 2 audits, which assess the controls relevant to security, availability, processing integrity, confidentiality, and privacy of the system.
Other Standards:
Achievers complies with various other standards, including ISO 27002, which provides guidelines for organizational information security standards and information security management practices.
