Planning Phase:
Initial meetings with the client to identify critical elements, requirements, and potential challenges.
Development of a collaborative implementation plan outlining timelines, deliverables, and responsibilities.
Installation:
Ensuring compatibility of the AccuFund software with the client’s existing systems.
Setting up the required infrastructure for either on-premise or cloud-based deployment.
Data Conversion:
Migrating necessary data from legacy systems into AccuFund.
Verifying data integrity and accuracy during the transfer process.
System Configuration:
Customizing modules and workflows to align with the organization’s specific needs.
Setting up user roles, permissions, and reporting templates.
Conducting interactive training sessions for staff, often tied to real-time use cases.
Providing hands-on experience during the setup and go-live phases to ensure knowledge retention.
Running test transactions or parallel processes to validate system functionality.
Identifying and addressing any issues before full deployment.
Go-Live:
Transitioning to live operations with on-site or remote support for critical processes like payroll and accounts payable.
Monitoring system performance during initial usage.
Post-Go-Live Review:
Assessing project success and addressing any remaining issues.
AccuFund offers training and support to ensure new users can effectively use the software. Below are the key offerings:
Virtual Training Sessions:
Web-based training programs for both cloud (AccuFund Anywhere) and on-premise users.
Includes lectures and live labs for hands-on practice.
Topics include navigation, accounts, journal entries, payroll setup, and financial reporting.
New User Training:
Dedicated sessions for beginners covering system navigation, running reports, and core functionalities like accounts and cash receipts.
Modules such as Payroll Training and Financial Report Writer Training are for specific tasks.
Offered as single-day or multi-day classes.
Optional on-site training tailored to organizational needs during implementation or post-deployment.
Occasionally held in specific locations for in-person learning opportunities.
Regularly updated schedules are published online to accommodate new and experienced users.
Telephone support is available Monday through Friday (9 AM to 7 PM ET) for troubleshooting and assistance.
Remote diagnostic services to resolve technical issues efficiently.
Includes software updates, enhancements, and access to the latest features based on user feedback.
Access to videos, webinars, case studies, and white papers for self-paced learning.
AccuFund releases updates periodically, typically several times a year, to enhance functionality, fix issues, and respond to customer feedback. Below is an overview of how updates are managed:
Updates are released periodically, with over 230 enhancements and upgrades made in a single year in some cases.
Major updates often include new features, interface improvements, and compliance-related changes.
Customer Feedback Integration:
Updates are driven by feedback from users and resellers, ensuring they address real-world needs and improve usability.
Delivery Mechanism:
Updates are available for download from AccuFund's FTP site for clients on maintenance plans.
Cloud-based users typically receive updates automatically as part of the service.
Client Responsibilities:
Clients must follow installation instructions and ensure they have a current backup before applying updates.
It is up to the client to decide whether to install optional updates..
Training on Updates:
Web-based training is provided for new features and enhancements to help users optimize their experience with the updated software.
Support During Updates:
AccuFund offers flexible terms for scaling its financial management software to adapt to the changing needs of organizations. Here are the key details:
Modular Design: AccuFund's core system can be expanded with numerous add-on modules, allowing organizations to scale up by incorporating features like grants management, payroll, purchasing, and more as their needs grow.
Platform Options:
Cloud-Based Solution: Organizations can scale up or down by adjusting the number of users or modules in a subscription-based model, making it easy to accommodate changes such as adding part-time workers or seasonal staff.
On-Premise Solution: This option allows organizations to license and host the software on their own servers, with the ability to add modules over time.
Hosted Solution: Similar to the on-premise model but hosted externally, offering flexibility for scaling without managing physical infrastructure.
The cloud-based system enables quick adjustments, such as adding or removing users, which is particularly useful for organizations with fluctuating staffing needs.
Budgeting and reporting features allow organizations to revise budgets and monitor activities dynamically as their operations evolve
AccuFund terms and conditions for contract renewal and cancellation are outlined as follows:
Automatic Renewal:
Contracts automatically renew for successive one-quarter service periods (Renewal Terms) after the initial one-year term unless the customer provides written notice of termination at least 45 days before the end of the current term.
Renewal fees are calculated based on the agreed-upon pricing structure, and any changes in fees will be communicated in advance.
AccuFund reserves the right to modify fees for renewal terms, subject to prior notification. Customers implicitly agree to these changes by continuing to use the services.
Customer Responsibility:
Notice Period:
Customers must provide written notice at least 45 days before the end of the current term to avoid automatic renewal2.
Early Termination:
If a customer terminates their contract before the end of the initial or renewal term, they are subject to an early termination (acceleration) fee. This fee includes payment for all remaining months in the current term and any outstanding amounts due.
Data Access After Termination:
Upon termination, AccuFund will provide a single backup of customer data in its standard format within five days of a request. However, data may be deleted 30 days after termination unless otherwise arranged.
Breach or Non-Payment:
Contracts may be terminated by AccuFund if a customer breaches terms (e.g., non-payment) and fails to remedy the issue within 10 business days of receiving notice. In cases of insolvency or liquidation, AccuFund may also terminate services immediately.
Refund Policy:
No refunds are provided for prepaid fees if a customer cancels during an active billing period
Customers remain liable for any accrued charges up to the date of termination and must cease using AccuFund's services immediately upon cancellation or termination.
AccuFund meets several compliance standards to support nonprofits and government organizations in adhering to regulatory requirements. Below are the key compliance-related features and certifications:
SOC 1 Type 2 Certification:
AccuFund's cloud offerings have received SOC 1 Type 2 certification, which evaluates the effectiveness of a service organization's controls relevant to security, availability, processing integrity, confidentiality, or privacy. This certification ensures that AccuFund's cloud services meet strict standards for data security and operational integrity.
FASB ASU 2016-14 Compliance:
AccuFund supports compliance with Financial Accounting Standards Board (FASB) ASU 2016-14 regulations. This standard changes how nonprofits present unrestricted and restricted funds on financial statements, ensuring organizations can produce compliant financial reports.
The platform includes tax management tools to help organizations comply with tax regulations specific to nonprofits and government entities.
AccuFund regularly updates its software to reflect changes in regulatory requirements, ensuring that organizations remain compliant without needing manual adjustments.
Financial Reporting: AccuFund offers robust financial reporting capabilities that align with nonprofit and government reporting standards.
Grant Management: Modules like grants management ensure compliance with grant-specific financial tracking and reporting requirements.
AccuFund
By i3 Verticals, LLC
