Abacus Pharmacy Plus
By Abacus Rx, Inc
User-Friendly and Intuitive: Many users consistently highlight that Abacus is easy to use and learn, with an intuitive interface allowing new staff to onboard quickly with minimal training
Strong Customer Support: Several reviews praise the customer service as outstanding, responsive, and helpful, with users appreciating support staff by name and noting a smooth transition from other platforms
Affordability: The software is frequently cited as reasonably priced and a good value, especially for startup or small pharmacies that need robust functionality without major costs
Comprehensive Feature Set: Clients are satisfied with the broad range of pharmacy management features—including real-time inventory, workflow management, e-prescribing, document management, POS integration, and third-party bi
Mixed Customer Service Experience: While some users rate support highly, others share frustration, especially with after-hours assistance, cancellation procedures, and billing issues (e.g., trouble getting calls returned or resolving auto-withdrawals)
Technical Issues and Claims Processing: Several negative reviews relate to insurance claim rejections and additional charges when submitting to certain networks, with some saying resolution required extensive troubleshooting with little compensation from Abacus
Cumbersome Updates or Fixes: Some customers express dissatisfaction with the process of updating the software or resolving bugs, noting that solutions sometimes involve downloading and installing entirely new versions, which can be time-consuming
