6Storage typical implementation process:
Initial Consultation & Checklist: After signing up, the 6Storage team provides a quick checklist to gather your business details, such as units, pricing, tax setup, facility layout, and any required integrations. This ensures the software is configured to your needs from the start.
Account and Facility Setup: You enter your core business details (facility name, contact, measurement units), create your facility and building information, add unit details, customize pricing/taxes, and configure billing/invoice periods. The setup includes uploading existing facility data via a spreadsheet if needed.
Tenant and Lease Migration: Add current tenants and lease details—either through manual entry or bulk import tools. You can set up recurring payments, assign tenants to units, input security deposits, and record initial balances. Move-In is streamlined with a fast two-screen/five-step process designed for quick onboarding.
Document and Workflow Customization: Customize lease agreements, invoices, notification templates, and automate billing, reminders, or late fees as per your business workflow. Optionally set up add-ons like tenant protection, merchandise, or insurance.
Training and Go Live: Detailed training resources (video tutorials, knowledge base) plus 24/7 customer support are provided. Once set up, you do a test run (move-in/move-out, payment processing, generating reports) to ensure everything works before going live. The team is available for direct coaching as needed.
6Storage is highly customizable, allowing self-storage operators to tailor the software to a broad range of business needs, workflows, and branding requirements. Here are the most significant data points that illustrate how 6Storage can be adjusted for specific operational requirements:
Workflow Customization: 6Storage can be customized to align with your facility’s unique operational workflows, policies, and business processes. This includes setting up custom billing cycles, choosing specific invoicing periods (daily, weekly, monthly, anniversary), and adjusting automated payment reminders and delinquency handling.
Custom Fields and Templates: The platform supports adding custom fields to forms, documents, and tenant records, enabling you to capture and display business-specific information. Document templates, invoices, receipts, and notifications are all customizable for branding, content, and legal needs.
Tiered and Dynamic Pricing: Facilities can define custom pricing models for units, configure tiered “good/better/best” pricing for online rentals, set up dynamic promotions or discounts, and manage specialized rate structures (such as student, business, or seasonal rates).
Custom Reports and Dashboards: 6Storage offers deep customization for reporting, including AG Grid reporting and advanced analytics. Facility operators can create, filter, and export custom reports on revenue, occupancy, delinquency, performance metrics, or tax categories—useful for different regulatory or business tracking needs.
Integrations and API Flexibility: The software integrates with a wide range of third-party payment gateways (Stripe, Paya, Moneris, Nuvei), major gate/access control vendors (Noke, PTI, 6Security, OpenTech), and accounting tools (QuickBooks Online). These integrations are configurable to support custom business processes and provide automation.
Multi-Location & Corporate Controls: Enterprises with multiple sites can set distinct rules, pricing, branding, and access levels for each facility from a centralized dashboard. Permissions and roles can be customized for each user or location.
Centrally Managed Branding: Facility websites, tenant portals, and public-facing rentals can all be tailored with your logo, corporate colors, custom domain, images, localized language, and marketing content—whether you use the built-in templates or build your own with 6Storage’s tools.
Automated Communication: Email, SMS, and notification templates can be personalized for key workflows such as billing, move-in/move-out, promotions, or tenant reminders, ensuring consistent, branded communication at every touchpoint.
Task and Maintenance Management: Operators can configure custom task lists, work orders, and maintenance schedules according to their property needs and staffing structure, integrating with reporting and alerting features for enhanced workflow automation.
Security and Access Customization: Facilities can tailor overlocking, entry/exit automation, access restrictions for delinquent tenants, and security integrations according to their exact facility layout and operational policy.
6Storage provides a wide range of training and support resources to ensure new users can onboard smoothly and leverage the full potential of their self-storage management software:
Comprehensive Training Videos: 6Storage has an extensive library of step-by-step training videos covering everything from initial setup, managing general and financial settings, daily operations, to advanced features like reporting and tenant management. These tutorials are available on their website and YouTube channel and cover customizing configurations, generating reports, handling move-ins, and more.
Live Demos and Personalized Tutorials: New users can schedule live demos with 6Storage experts. Custom one-on-one tutorials are also available for specific needs, ensuring users get hands-on help tailored to their facility’s workflow.
Multi-Format Training Resources: Training is available in various formats such as self-paced documentation, downloadable guides, live webinars, and in-person sessions (for larger or enterprise clients). Users can access a knowledge base with FAQs, guides, and best practices at any time.
24/7 Support: 6Storage offers round-the-clock support through multiple channels—live chat, phone, email, help desk tickets, and forums. The support team is known for being friendly, prompt, and highly knowledgeable, assisting users in real time with setup, troubleshooting, or general inquiries.
Onboarding Assistance: After sign-up, 6Storage provides a detailed onboarding checklist to gather business details and help new users configure their software, migrate data, and customize workflows. The process includes direct coaching and test runs for key operations before going live.
Continuous Improvement & Responsive Support: 6Storage is praised for listening to customer feedback. The team often implements user-requested features at no extra cost and updates their training material to reflect new capabilities, ensuring users are never left behind when software evolves.
6Storage implements a robust set of security measures to ensure the protection of both operational data and tenant information for self-storage facilities. Here are the key data security features and practices in place:
Encrypted, Cloud-Based Access Control: 6Storage’s proprietary 6Security system is entirely cloud-based and employs industry-standard encryption protocols. This setup protects sensitive information during remote access, data transmission, and storage, guarding against unauthorized interception or tampering.
Role-Based Permissions & Access Logs: The platform allows granular, role-based user permissions, so only authorized personnel can access critical business functions and sensitive tenant records. Every entry, exit, and system action is logged with timestamped records. These access logs and real-time activity tracking are crucial for maintaining visibility, investigating incidents, and fulfilling legal or compliance requirements.
Automated & Manual Access Control: Administrators can remotely manage facility access, granting or denying entry as needed and automatically blocking past-due tenants. Door and gate access is granted only via unique codes or credentials, and these can be assigned, modified, or revoked instantly through the secure online dashboard.
Real-Time Alerts & Monitoring: The system sets up custom alerts for suspicious activity (e.g., repeated failed code entries, after-hours access attempts, unusual behavior). Operators receive immediate notifications, allowing rapid response to potential threats or policy violations.
PCI DSS Compliance: 6Storage is compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring all cardholder data and payment details are securely handled, processed, and stored—critical for protecting tenant financial information.
Backups, Redundancy, and Data Protection: Being cloud-based means regular automated data backups and high data availability. Redundancy mechanisms ensure that operations and information are recoverable even in the case of hardware failure, natural disaster, or other disruptions.
Physical and Facility Security Integrations: 6Storage integrates seamlessly with industry-leading hardware solutions for gate and door controls, no-contact keypads (usable in extreme weather), flood detectors, and other environmental sensors—offering holistic protection of both digital and physical assets.
Tenant Protection Program: As an extra layer, 6Storage offers an integrated Tenant Protection Plan, offering coverage for events like theft and damage, which increases peace of mind and can serve as an added service for facility owners.
6Storage releases updates on a regular and ongoing basis, aiming to keep the software continually aligned with industry needs and user feedback. Rather than following a fixed calendar (such as monthly or quarterly schedules), 6Storage prioritizes a continuous improvement model—releasing new features, enhancements, and bug fixes as soon as they are ready. This approach allows the platform to adapt quickly to evolving requirements and technology advancements.
How updates are managed:
Automatic Cloud Deployment: As 6Storage is a cloud-based solution, all updates are pushed automatically to the platform. Users do not need to manually download or install updates—improvements are seamlessly rolled out in the background, ensuring immediate access to the latest features and security enhancements.
User Notification: Users are commonly informed of significant updates or new features via email notifications, in-app announcements, and updated documentation or training materials. This helps facility operators quickly adopt new tools without disruption.
Support and Training Updates: Training documentation, video tutorials, and help articles are updated concurrently with software changes to ensure all customers remain informed and can utilize new features effectively.
6Storage’s policy on data ownership and portability is structured to empower facility operators with clear rights and full control over their business, tenant, and operational data:
Data Ownership: The data that you enter into 6Storage—such as customer, payment, unit, and facility records—remains your property. 6Storage does not claim ownership over your operational data; instead, you are treated as the primary owner and controller of all business data managed on the platform. The company primarily acts as a service provider, hosting and processing your information according to your instructions and needs.
Data Portability: 6Storage recognizes your right to retrieve and transfer your data as required. You can export business records, tenant information, transaction histories, and critical documents from the application at any time, either through built-in reporting/export tools or on request to the support team. This supports seamless transition if you ever decide to migrate to another provider or require an offline copy for compliance or backup purposes.
Access and Security: Access to your data within 6Storage is secured through role-based permissions, encryption, and detailed activity logs. You decide who on your team is authorized to view, edit, or download specific information, maintaining compliance with privacy standards and minimizing unauthorized access risks.
No Vendor Lock-In: As a cloud-based solution designed with portability in mind, you are never locked into the platform from a data perspective. Should you discontinue service, you maintain the right to extract your data prior to closing your account, ensuring ongoing access to business records.
Compliance with Data Protection Laws: 6Storage’s privacy approach ensures that your data is processed only by relevant legal and regulatory requirements (such as GDPR for EU users), safeguarding your ownership rights and data subject requests (including deletion or data export).
6Storage offers a highly flexible, scalable model built for self-storage operators whose business needs may expand or contract over time. Here’s how the platform accommodates scaling up or down:
Cloud-Based, Usage-Based Model: Since 6Storage is cloud-based, you can manage any number of units, tenants, and even multiple facility locations through one dashboard. There are no hard-coded software limits; your account can be adjusted to reflect your actual operational size at any given time.
Seamless Scale-Up: If your business grows—by adding more units, launching new facilities, or acquiring additional locations—you simply enter the new information in the system. The 6Storage platform can instantly accommodate expanded inventory, additional users, and more complex workflows, with no need for special upgrades or manual intervention. Pricing adjusts based on your subscription plan (e.g., number of units or sites), but you aren’t required to purchase a new software license each time you grow.
Easy Scale-Down: If you reduce the number of units or locations, or need to downsize for seasonal or business reasons, you update your settings accordingly. Your ongoing costs are reduced to match your new usage level. As there are no long-term contracts or locked-in minimums, your costs and software footprint scale down just as easily as they scale up.
No Hidden Fees or Penalties: Scaling up or down within 6Storage does not incur hidden fees, setup charges, or penalties. You pay only for the resources you use, and you can update your plan at any time to match operational changes.
Data and Operations Continuity: Regardless of scale, your operational data—customer information, payment history, facility maps, etc.—remains accessible and secure. If you need to re-expand, your business data and configurations are retained and can be reactivated instantly.
Terms and conditions for contract renewal and cancellation with 6Storage, based on available product information, reviews, and industry standards:
Subscription Model & Renewal: 6Storage operates on a subscription basis, generally with monthly payments that auto-renew unless cancelled. Renewal is typically seamless, with no explicit long-term lock-in, and service continues as long as dues are paid. Customers are regularly notified about upcoming renewals or subscription changes.
No Long-Term Contracts: Most users are not required to sign long-term agreements. Subscription continues on a month-to-month or annually renewable basis, depending on your initial plan. This offers maximum flexibility for facility operators.
Cancellation Policy: You may cancel your 6Storage subscription anytime before the next billing cycle. To cancel, you typically log in to your account dashboard and use the provided cancellation feature, or contact customer support for assistance. Upon cancellation, service access generally lasts through your current paid period and ends at the start of the next billing cycle. There are no explicit cancellation fees or penalties cited for discontinuing regular monthly service.
Refunds: 6Storage does not offer an automated or "one-click" refund process. If a refund is appropriate—such as when prorating final charges upon tenant move-out within the software—it must be handled manually, either by check or through your payment gateway. Subscription payments for the current period are typically non-refundable once the billing cycle begins.
Setup Fees: A one-time setup fee (e.g., $275) may be charged at the start of service, depending on your plan.
Data Access and Export: Before or upon cancellation, you retain the right to access and export your facility and tenant data for your records or migration to another platform.
No Data Lock-In: As a cloud-based platform focused on user empowerment, 6Storage ensures ongoing access to your data until service ends and supports data export on request.
Support After Cancellation: Once the current subscription period ends, platform access and included support cease unless specifically arranged otherwise. Users are encouraged to export data and resolve any support needs before termination.
6Storage meets several key compliance standards and industry best practices to ensure legal, secure, and reliable management of self-storage operations:
PCI DSS Compliance: 6Storage is committed to Payment Card Industry Data Security Standard (PCI DSS) compliance. This standard governs the secure handling, processing, and storage of credit and debit card information, protecting both operators and tenants in all payment transactions processed through the platform.
Data Encryption and Cloud Security: The platform utilizes strong encryption protocols for all data, both at rest and in transit, meeting cloud service requirements for secure data management. This is critical for safeguarding tenant records, payment details, and operational information against unauthorized access or breaches.
Role-Based Access & Audit Trails: 6Storage maintains detailed user access controls and logs. Only authorized personnel can view or modify sensitive data, and every system action is logged for security reviews and compliance with internal control requirements.
Automated Backups & Redundancy: As a cloud-native solution, 6Storage automates data backups and maintains operational redundancy to protect information from accidental loss, disasters, or system failures. This supports continuity and recovery, frequently required by data protection regulations.
Physical & Digital Security Integrations: The software integrates with leading access control and security hardware (Noke, PTI, QuikStor, OpenTech, etc.) and employs rigorous measures to protect both the digital environment and the physical facility assets in line with industry best practices.
Data Portability and Privacy Compliance: 6Storage policies support full data ownership, export, and transfer rights for users, aligned with privacy laws like the General Data Protection Regulation (GDPR) and similar frameworks regarding data access, portability, and deletion requests.
Compliance with Business and Local Regulations: The platform is configurable for regional tax, billing, and compliance requirements, supporting operators in meeting state and industry standards relevant to self-storage facilities.
