Typical implementation process for 360Alumni, along with brief explanations and the expected timeline:
Initial Kickoff Meeting: A video conference to review project goals, timeline, and deliverables; discuss data strategy and community configuration.
Preparation and Documentation: Clients complete required forms and provide necessary documents to ensure smooth onboarding; this includes data decisions and templates for sending alumni data.
Data Import and Configuration: 360Alumni configures the platform based on client needs; data is imported via Excel/CSV or integrated directly from CRM systems like Salesforce or Blackbaud Raiser’s Edge NXT.
Admin Training: Scheduled session to review platform admin functions, reporting, and tools available to manage the community.
Email Marketing Setup and Training: Dedicated meeting to set up and train on integrated email marketing features (e.g., Emma integration).
Community Content Preparation: Guidance on preparing initial content, identifying early adopters, and planning community engagement strategies.
Platform Access and Exploration: Clients receive credentials to access and explore the platform before launch.
360Alumni is designed as a highly customizable platform specifically to address the unique needs of educational institutions and nonprofits managing alumni networks. Here are key data points regarding its customization capabilities and fit for specific business needs:
Branded, Customizable Platform: 360Alumni offers organizations the ability to create a branded digital community, allowing for customization of look, feel, and user experience to match institutional identity.
All-in-One Solution: The platform consolidates multiple functions—such as event management, fundraising, and directory management—into a single, customizable system, reducing the need for multiple standalone solutions.
Tailored Strategic Guidance: Beyond software, 360Alumni provides personalized direction and support, helping organizations align the platform with specific strategic goals, from initial setup to executing fundraising campaigns.
Customizable Communication Tools: The platform includes powerful search, list, and communication features for both users and administrators, supporting tailored outreach and engagement strategies.
Community Engagement Features: 360Alumni is built to maximize member touchpoints, optimize existing relationships, and provide enhanced networking opportunities, all of which can be customized to fit the organization’s engagement objectives.
Client Success Support: Organizations receive ongoing, attentive support with regular check-ins to help optimize platform use and achieve goals, including adapting features to evolving needs.
Operational Efficiency: Testimonials highlight how 360Alumni has helped organizations streamline operations, reduce costs, and prepare for future growth, indicating the platform can be adapted for specific operational and budgetary requirements.
360Alumni provides training and support to new users, ensuring organizations can maximize the value of the platform from day one.
Onboarding and Kickoff Meetings: New clients begin with an initial video conference to review project goals, timeline, and onboarding steps. This meeting includes a deep dive into data strategy, community configuration, and preparation for launch.
Documentation and Preparation: Organizations are guided through required forms and documentation to ensure a smooth setup, including data decisions and templates for importing alumni data.
Admin Training Sessions: Dedicated training meetings are scheduled to review the platform’s admin functions and reporting capabilities. These sessions typically last 45–60 minutes and are open to all stakeholders involved in community development and marketing.
Email Marketing Training: Additional training is provided for organizations using the integrated Emma email marketing platform. This includes setup, best practices, and hands-on guidance for creating and sending launch emails.
Access and Exploration: Before training, new users receive credentials to access and explore their community platform, allowing them to update profiles, add social networks, and customize welcome messages.
Ongoing Client Support: The 360Alumni client success team offers continuous support, including monthly check-ins, troubleshooting, and strategic recommendations tailored to each organization’s goals.
Personalized Guidance: Beyond technical training, 360Alumni provides strategic direction and tactical advice for community engagement, fundraising, and leveraging platform features.
360Alumni implements several robust security measures to protect user and organizational data, emphasizing enterprise-grade safeguards and privacy controls:
Data Encryption: All data transfers are encrypted, ensuring secure transmission between systems and users.
Strong Authentication & Access Controls: The platform uses strong authentication mechanisms and access controls to restrict data access based on user roles and permissions, minimizing unauthorized entry.
Customizable Privacy Settings: Administrators can set default privacy and notification settings for both active and inactive user profiles, and users themselves can adjust their privacy preferences for each data point on their profiles.
Limited Data Display: For inactive accounts, only minimal information (name, degree/year, and city/state) is displayed. Once activated, users can further restrict which information is publicly visible. Address details are never shared with other users—only city and state are displayed on maps, with zoom capabilities limited to prevent pinpointing exact locations.
Administrative Controls: Admins can edit and manage user profiles and privacy settings, ensuring compliance with organizational policies and data protection requirements.
Data Export and Integration Security: Data can be imported and exported securely via encrypted files or integrations with systems like Salesforce and Blackbaud Raiser’s Edge. These integrations maintain security during synchronization, with manual conflict resolution and client-defined rules for data handling.
Audit and Monitoring: The platform supports system audit or event logging to proactively record user access and system activity for routine review, aiding in the detection and prevention of unauthorized activities.
360Alumni terms and conditions:
Contract Renewal:
Renewal Process: After the initial contract term, organizations are encouraged to renew their contract with 360Alumni for continued service. The renewal process is treated as an opportunity to review and refresh community engagement strategies.
Steps After Renewal: 360Alumni advises clients to take specific steps after renewal, such as retiring outdated content, reviewing group activity, and communicating with group leaders and key stakeholders. The company also offers coaching, assessment, strategic planning, and training as part of ongoing support.
Consulting and Support: Renewal packages for certain plans (e.g., K-12 or Higher Ed) may include additional consulting or strategy sessions, depending on the service level.
Contract Cancellation
Cancellation Policy: There is no publicly available standard cancellation policy for the core 360Alumni service contract. The company’s published cancellation policy is specific to event tickets, donations, and paid memberships, not the overall service agreement.
Event and Membership Cancellations: For event tickets, donations, and paid memberships, users and administrators can cancel and request refunds within 120 days of the transaction date. Refunds are processed to the original payment method, and a confirmation is sent to the user.
Service Termination: Based on industry standards and similar platforms, termination of the main service contract would likely require notice as specified in the agreement. The terms of use for related services (such as 360Connect, which may not be identical but is related) state that either party may terminate the agreement, with the service provider able to deny access for various reasons, including breach of terms, requests by law enforcement, or technical issues.
Obligations Upon Termination: If the service is terminated, the provider will fulfill obligations related to outstanding orders at the time of termination. Users remain liable for any purchases or actions taken prior to termination.
360Alumni’s software is designed with compliance in mind and references alignment with major data protection regulations such as GDPR and HIPAA in its integration and support documentation. The platform emphasizes the importance of adhering to these standards for data privacy and security, particularly for organizations managing sensitive constituent information.
Key compliance highlights include:
GDPR (General Data Protection Regulation): 360Alumni supports organizations in managing consent and lawful bases for data processing, as required by GDPR. The platform encourages users to maintain clear records of consent and provides tools to facilitate opt-in campaigns and data management best practices.
HIPAA (Health Insurance Portability and Accountability Act): While not explicitly stating full HIPAA certification, 360Alumni confirms that its compliance measures are aligned with HIPAA requirements, especially for integrations and data handling relevant to organizations in the healthcare sector.
