Zoom Phone

Zoom Phone is a cloud-based phone system that offers a comprehensive suite of voice over internet protocol (VoIP) services, designed to integrate seamlessly with Zoom's broader suite of services including video conferencing, chat, and online meetings. It provides users with traditional private branch exchange (PBX) features along with integrated public switched telephone network (PSTN) connectivity, enhancing emergency communication capabilities. Users can enjoy a range of calling features through both the Zoom mobile and desktop app, including compatibility with various desk phones from leading manufacturers. Key functionalities include call transfer, call forwarding, voicemail with transcription and notification, on-demand and full-time call recording, and native Salesforce.com integration for improved productivity. Additionally, Zoom Phone supports group SMS & MMS into call queues and auto receptionist, enabling modern communication with traditional callers. A unique aspect of Zoom Phone is its Bring Your Own Carrier (BYOC) feature, which allows enterprise customers to maintain their existing PSTN service providers by redirecting existing voice circuits to the Zoom Phone cloud. This offers flexibility in managing critical business technology and simplifies the migration from on-premise PBX to cloud solutions, providing benefits such as streamlined end-user experience, global support, and cost savings by maintaining previously negotiated calling rates.