Name: Zoobook
Brand: Zoobook Systems LLC
SKU: 688bed606f50b24002b1d34c
Rating: 4.7 (147 reviews)

Overview of Zoobook Software Company

Zoobook Systems LLC is a U.S.-based health tech company that provides a cloud-based Electronic Health Record (EHR) and practice management system tailored for behavioral health and addiction treatment providers. The company is headquartered in Perth Amboy, New Jersey.

Founding and Growth

Founded: 2017 by Anna Komissarenko, a clinician and administrator with deep experience in behavioral health.
Origins: The platform began development in 2012 at Journey to Wellness, Inc., a New Jersey-based outpatient addiction treatment center. It evolved from a basic data entry tool into a full-featured EHR over five years.
Growth: Zoobook has grown steadily, serving a wide range of facilities including outpatient, inpatient, detox, methadone clinics, and residential programs.

Funding and Valuation

Funding: Zoobook is bootstrapped and has not raised external funding.
Valuation: As a private company with no public funding rounds, its valuation is not disclosed. However, it is ranked 14th among 28 active competitors in its niche

Zoobook offers a modular, customizable EHR platform with the following key features:

Clinical Tools: Treatment planning, therapy notes, assessments, charting, ePrescribe, and bi-directional lab interfaces.
Administrative Tools: HR management, credential tracking, payroll, staff supervision, and vacation tracking.
Billing & Revenue Cycle: Automated billing, Medicaid/Medicare claims, co-pay management, and 837/835 submissions.
Compliance & Monitoring: Real-time client service monitoring, audit readiness, and compliance with DMHAS, DOH, and Medicaid.
Communication: Secure messaging, telehealth, client portal, and appointment reminders.
Customization: Form builder, tab visibility control, and role-based access.
Analytics: Custom dashboards, alerts, and business intelligence tools.
Integration: Interfaces with state databases (e.g., NJSAMS), labs, and pharmacy systems

Acquisitions and Product Expansion

Expansion: The platform has expanded its capabilities to include mobile access, telehealth, and real-time analytics, and is actively integrating with more state systems and third-party tools.

Zoobook AI and New Features

Recent updates include:

Auto-save functionality to prevent data loss.
Advanced scheduling tools and bed management for residential programs.
Improved customization for hiding unused tabs and streamlining workflows.
Enhanced training support with recorded sessions and dedicated onboarding teams.

Company Culture and Values

Clinician-Centric Design: Built by clinicians for clinicians, focusing on usability and real-world workflows.
Customer-First Philosophy: Offers 24/7 support, personalized onboarding, and continuous improvement based on user feedback.
Scalability: No cap on registered users, making it suitable for growing organizations.
Security & Compliance: Strong emphasis on HIPAA compliance, ONC certification, and secure cloud infrastructure.

User Base and Community

Target Users: Behavioral health providers, addiction treatment centers, residential programs, and outpatient clinics.
User Feedback:
- Pros: Easy to use, customizable, responsive support, NJ compliance, and strong billing tools.
- Cons: Occasional interface clutter, preference for more direct phone support, and limited flexibility in some system elements.

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